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Coastal Kia - Service Center

Wilmington, NC

4.8
3,121 Reviews

3,121 Reviews of Coastal Kia - Service Center

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February 18, 2019

Great Service It is always a pleasure to work with Sam and Bob in the Service Dept. As I know, sometimes it can get very busy, but they are always quick to assist m More

by KELLYGJOHNSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Feb 18, 2019 -

Coastal Kia responded

Thank you for the awesome five star service review for Coastal Kia! We appreciate you recognizing Sam, Bob and our service department for their efforts. It is music to our ears to hear you describeour staff including Bob and Sam as "always a pleasure to work with" and "they have the answers". We appreciate you trusting our dealership with your Kia. Our culture is to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

February 17, 2019

Bob is the best service guy - always friendly and helpful!!! He and Sam always take care of us and the work is always excellent by the serice mechanics....Highly recommend this place. More

by JAMIE47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob os tje best!!!
Feb 17, 2019 -

Coastal Kia responded

Thank you for the five star review. We totally agree; we think “Bob is the best” too! It is wonderful to have you recognize Bob and Sam in our service center by name. We sincerely appreciate you trusting Coastal Kia with your automotive needs. Thank you for the high recommendations also. Please call us if you need anything, we are here to help!

February 16, 2019

Great The service department was very kind and attentive. The mechanic took me on a drive to see if my sorento was messed up, and thankfully, I was just par More

by VLL6867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2019 -

Coastal Kia responded

Your thoughtful review is a testimonial that we sincerely appreciate. Thank you for the review and kind words. We appreciate your service visit description. Sharing understandable details with our clients is an important part of our culture at Coastal Kia. Thank you!

February 16, 2019

Great service, as usual The service is just terrific and we love working with Sam who is always very friendly, responsive and informative. He cultivates trust and reliabilit More

by KIPLINGSMOM2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm afraid I can't remember his name!
Feb 17, 2019 -

Coastal Kia responded

Thank you for recognizing Sam as a great employee. We totally agree. We realize you depend on your Kia Soul to get you there safe and hassle free during every trip. We are here to help. Your kudos and thoughtful review are greatly appreciated. Thank you for choosing Coastal Kia!

February 15, 2019

Very Good Service and ammenities AS usual the service was excellent. As always service adviser Sam did his job professionally (with a smile) and i was very satisfied with the result. More

by BMUENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Bob (service advisers)
Feb 15, 2019 -

Coastal Kia responded

It was very gracious and thoughtful of you to go online and give us such an awesome review.Thank you for mentioning Sam and Bob by name. We are glad you found your wait to be comfortable and accommodating. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

February 15, 2019

Great as usual Great and wait not too long everything done I needed Sam made sure I was satisfied with everything such a personal touch very appreciated great servic More

by PEGGYWILKES01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2019 -

Coastal Kia responded

Thank you for the thoughtful five star review! Your kind words have been shared with Sam and our entire Coastal Kia service team. It is wonderful to hear your service visit went great and you didn't have to wait long. You are an important part of our Coastal Kia family! Thank you for choosing Coastal Kia!

February 14, 2019

Sam is absolutely wonderful I will deal with no one else but Sam. He is very professional and always on the job. He makes you feel very at ease when coming in to get your vehicle More

by SHONADANIELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 14, 2019 -

Coastal Kia responded

Thank you for the review and great feedback. We think Sam in service is awesome too! We appreciate your loyalty. Thank you for choosing Coastal Kia!

February 14, 2019

Everything was as expected and beyond! Service was done in time and everything was really professional! Got a free car wash which I was surprised about! Super happy customer! Will return! More

by ISABELLE.MAIER0302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Feb 15, 2019 -

Coastal Kia responded

Thank you for the five star review and kind words. We are thrilled you are a "Super happy customer!" We look forward to your next visit and are glad you enjoyed the complimentary car wash. Thank you for choosing Coastal Kia!

February 14, 2019

Great Job Again Guys!! Our driver side wheel well plastic hub came loose and was rubbing on the tire. It was making a terrible noise, we were afraid to drive it, my husband More

by MARY MCCARLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman and Bob
Feb 14, 2019 -

Coastal Kia responded

Wonderful! We are thrilled our Coastal Kia service team was able to diagnose and repair your vehicle quickly. We love the comment, "it was just that simple".Thank you for the five star review. We appreciate you choosing Coastal Kia. Please call us if you need anything.We are here to help.

February 14, 2019

Great customer service Everytime I take my car in for routine servicing, the staff is so nice. They are always professional and they always go out of their way to assist me. More

by INSANERN45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam weissman
Feb 14, 2019 -

Coastal Kia responded

John, Sam and our entire Coastal Kia team want to thank you for the wonderful review. We strive to treat our clients the way we wish to be treated. We are thrilled you had a pleasant service experience. Thank you for choosing Coastal Kia!

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