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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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May 08, 2019

As usual this Company is all for their customer! We've always used them & plan on continuing. Employees are courteous & friendly. Bob greeted me when I got there, took info & called me when car was r More

by cottontopssky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
May 08, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. Thank you for recognizing Bob by name. He is wonderful and we are lucky to have him. Thank you for choosing Coastal Kia!

May 08, 2019

Great Service I was met by considerate staff{Bob} who walked me through every step of my service call. He listened to my questions, and obtained answers so I could More

by ibtorismommy94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 08, 2019 -

Coastal Kia responded

Awesome! Thank you for recognizing Bob and for describing our service department as superb! We sincerely appreciate the gracious comments. You are an important part of our Coastal Kia Family.

May 07, 2019

Bob's Excellent care Had a left over issue from a previous service visit, my Cruise control was not fixed. Called in and talked with Sam, who said, bring it back. I'm More

by JEAN LEE CHERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in service
May 07, 2019 -

Coastal Kia responded

Thank you so much for the five star review and kudos for Bob and Sam in our service department. It is wonderful to hear you were able to enjoy our courtesy wash experience. We will be reaching out to you to refund you the $100.00 deductible you paid during your second visit. No problem. Thank you for trusting our factory trained Kia service advisors and technicians. We appreciate you being such an important part of our Coastal Kia Family!

May 08, 2019 -

Coastal Kia responded

Ms. Cherry, thank you for taking our call today. It was sweet of you to praise our customer service. We are thrilled we exceeded your expectations. Thank you!

May 07, 2019

It was cool . I got my car inspected. It was quick and easy. I've brought the van to Kia for the live of the vehicle. More

by HRCNFLOYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
May 07, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and thoughtful comments. We are thrilled to hear it was “quick and easy”. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

May 05, 2019

Sam's Performance Sam was genuinely very customer service oriented. I appreciate his suggestions for future repairs without him being overly zealous in his recommendat More

by DORIPEREA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I only worked with Sam
May 05, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and kudos for Sam. Our culture is to treat our clients the way we wish to be treated. We are thrilled to hear Sam has earned your trust and respect. Thank you for choosing Coastal Kia!

May 04, 2019

Greatest fastest service I was greeted as I pulled up and escorted inside and Sam was so friendly an informative. My car was ready in no time. It was a very relaxing wait whic More

by ALLYPBN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam is who I saw today. He was great!!
May 05, 2019 -

Coastal Kia responded

Thank you for the amazing five star service review. We are thrilled Sam exceeded your expectations. We appreciate you choosing Coastal Kia for your service needs. We hope to see you again soon!

May 04, 2019

A Recall that was quicker than expected! Thank You Purchased my Kia Soul here. Great dealership. Would purchase again. Always a great experience. Fast service. Waiting room is comfortable and clean. Sa More

by LMKIASOULOWNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
May 05, 2019 -

Coastal Kia responded

Thank you for the awesome review and your loyalty to Coastal Kia. Your testimonial is greatly appreciated. We want to thank you for choosing us as your car dealer. Please call us if you need anything. We are here to help.

May 04, 2019

The Best I would buy another Kia just because of their excellent service center. They are the nicest and the best! The waiting room is also great . . . comfo More

by TAYLOR412823
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 05, 2019 -

Coastal Kia responded

We are happy to hear you were able to enjoy our customer lounge experience and courtesy car wash. Thank you for the five star service review. We appreciate you being an important part of our Coastal Kia Family.

May 02, 2019

Service I would highly recommend the service center. They were all professional and personable. Although whoever fixes their windshields leaves a lot to be de More

by DAWNWHITE1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
May 02, 2019 -

Coastal Kia responded

Thank you for the five star review and also for taking our call just now! We appreciate the constructive feedback. As mentioned we will address it internally with our outside vendor. As promised we would like to offer you a complimentary detail at your convenience. Please call our Operations Manager Peggy Roberts at 910-798-4705 to schedule your detail. Thank you for the high service recommendations and for being an important part of our Coastal Kia Family!

May 02, 2019

Service Sam, as always takes the best care of my Kia and me. Service was done in a timely matter. The coffee was very good also. More

by DANS3227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam weisman
May 03, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? It was thoughtful of you to mention him by name. Thank you so much for the five star review and awesome comments. We appreciate you trusting our Coastal Kia team with your service needs. Thank you for being such an important part of our rapidly growing Coastal Kia Family!

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