Coastal Kia - Service Center

Good service experience Customer service and satisfaction was very good. Sam and Bob are true professionals at what they do. There is a reason I get all my service done at Customer service and satisfaction was very good. Sam and Bob are true professionals at what they do. There is a reason I get all my service done at Coastal KIA. Waiting room very clean and comfortable with fresh, good coffee, and snacks if you so choose. John Wigger always around too and does not seem to slow down. Very friendly fellow also. More

Service center Very nice and helpful people to work with. Very nice waiting area... get you in and out in a timely manner. And of. Purse the complimentary car wash i Very nice and helpful people to work with. Very nice waiting area... get you in and out in a timely manner. And of. Purse the complimentary car wash is always a plus🤗 More

Friendly and communicated the process well Staff was friendly and very prompt in communicating the problem with our Kia Soul. We were able to pick up the car a few hours after we dropped it off Staff was friendly and very prompt in communicating the problem with our Kia Soul. We were able to pick up the car a few hours after we dropped it off. More

Always good service Took my Mazda in for an oil change and 60K Mile service. Also, requested bumper to bumper (24 point inspection) for 1,800 mile drive to Tucson, AZ fr Took my Mazda in for an oil change and 60K Mile service. Also, requested bumper to bumper (24 point inspection) for 1,800 mile drive to Tucson, AZ from Wilmington, NC. Bob Tomlin was great to let me know, priority wise, what needed, could be and should be done. I even think that was Mr. Pat Koballa who said good morning and asked if I needed anything while in the waiting room. Bob Tomlin also let me know that the courtesy shuttle service was available. Meeting the driver, Kelly Meadows was a genuinely positive experience. I very much enjoyed our conversation about the Air Force and bases we were stationed at and so much more! Bob Tomlin said Patrick was the mechanic, though I didn't meet him, I am grateful for his hard work and ensuring my car is in safe condition for my drive across the country next month. Since I bought my car from Coastal Kia over two years ago, I have always been happy with their service and I will miss it when I move to the west coast. More

Service department is awesome Sam and Bob are pretty helpful every time I get my two cars serviced and are very kind great people to have at service desk Sam and Bob are pretty helpful every time I get my two cars serviced and are very kind great people to have at service desk More

Great Team Some of KIA's services are higher than other shops. I do obtain services at other service providers. We are retired and need to make sure we purchase Some of KIA's services are higher than other shops. I do obtain services at other service providers. We are retired and need to make sure we purchase service at at reasonable price. The service team at Wilmington Kia is exceptional. A testament to the service team at the counter but also the crew in the bays was the appearance of a Cadillac that drove up for service when my wife and I brought in our 2013 Soul. NO IT IS NOT FOR SALE...my reason is for another day! Ed Chapman More

Great service!! I was happy to get a last minute service appointment. The staff is professional and courteous. The waiting area was comfortable. I have always been I was happy to get a last minute service appointment. The staff is professional and courteous. The waiting area was comfortable. I have always been happy with the service at Kia. More

Good jon The people and service we're.excellent. TheFacility was clean and comfortable. As I browsed the inventory the Saleem were attentive without being rude The people and service we're.excellent. TheFacility was clean and comfortable. As I browsed the inventory the Saleem were attentive without being rude the only negative was entering from across the street More

Recall and Maintenance Everyone has always been nice at this location but my last visit exceeded my expectations. They’ve had a change in the way things are processed it see Everyone has always been nice at this location but my last visit exceeded my expectations. They’ve had a change in the way things are processed it seems. I had taken my car in for a recall issue as well as an oil change. Easy drop off and pick up. Door was opened for me every time I walked through. They noticed that my break pads needed changing and called as well as emailed my options. I was unable to call back but could decline or accept services through an email link. Everything was so convenient. They honored my coupon from Kia for a $9.95 oil change which was amazing. Just the easiest trip. More

Very friendly Sam communicated with me regularly throughout my car's service and everyone was very friendly. The service was performed quickly and was very reasonab Sam communicated with me regularly throughout my car's service and everyone was very friendly. The service was performed quickly and was very reasonably priced. More