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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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June 30, 2019

Friendly and fast service. Great service , nice people and fast . Sam got me in and out on a busy day for both of us , even offered a shuttle ride . I will be back the next time More

by DTHOMAS971500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jun 30, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review. It is wonderful to hear our team was able to meet your schedule. Thank you for choosing our Coastal Kia team for your service needs! We sincerely appreciate this wonderful review.

June 30, 2019

It’s all l I don’t understand why my car didn’t get washed. I was busy looking at another new car and they locked the door and turned off the lights. I had to More

by LILLI G.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2019 -

Coastal Kia responded

We agree. Apologies for the inconvenience. Please call our Operations Manager Peggy Roberts at 910-386-7570 to schedule a free courtesy wash at your convenience. We are here to make things right. Thank you for choosing Coastal Kia!

June 29, 2019

Brakes Fast service - no pressure - waiting services nice - service staff efficient - they did not pressure me to get brakes right away and waited till I rea More

by CAITET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2019 -

Coastal Kia responded

Wonderful! Thank you for the gracious remarks and kudos for our service department. Thank you for choosing Coastal Kia. We hope to see you again soon!

June 29, 2019

Very great service I will always go where l buy my car from. The service is great. Will see all of you at 20,000 miles. All have a great summer More

by DTDDNANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2019 -

Coastal Kia responded

Thank you! We hope you have a great summer too! It was thoughtful of you to describe your service visit as great. We’ll see you at 20,000 miles. Thank you for choosing Coastal Kia.

June 29, 2019

Oil change Came in for an oil change and everything from start to finish was great. Especially liked that fact that my car even received a bath... Also must say More

by NUT315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2019 -

Coastal Kia responded

Thank you for the five star review. We are thrilled to hear you were able to enjoy our Customer Lounge Experience. We appreciate you being such an important part of our Coastal Kia Family.

June 29, 2019

Service Through and done in a timely manner and very curtious. Sam is always help with any questions I may have about services needed on my car. More

by MARTINAHANSLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jun 30, 2019 -

Coastal Kia responded

Wonderful! Thank you for the comments and five star review. It was thoughtful of you to mention Sam by name. Thank you for choosing Coastal Kia.

June 28, 2019

Excellent service dept. Took just as long as they said. When I got to the dealership for my service, I was told it would take 2 hours and it took almost exactly that long. Was offered a courtesy ride, but More

by MMAFFUCCI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jun 28, 2019 -

Coastal Kia responded

Thank you for describing your recent visit as a "great experience". It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

June 28, 2019

Helpful, responsive Helpful, responsive, respond quickly to needs, communicate status of projects well. Been going here for a long time with my kias, never have been disa More

by LAWRENCEWHYSALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jun 28, 2019 -

Coastal Kia responded

Thank you for the great review and thoughtful comments. Your testimonial is greatly appreciated. We sincerely appreciate your loyalty to Coastal Kia and the Kia brand as well. Thank you for being such an important part of our Coastal Kia Family!

June 28, 2019

Headlights We originally brought our Kia in because the lights were going off when we would turn on the high beam lights. It ended up being a short in the switch More

by RROBIND64!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Jun 28, 2019 -

Coastal Kia responded

Wonderful ! Thank you for the five star review. We are thrilled Howard and our team at Coastal Kia were able to exceed your expectations. We hate you had problems with your lights but are thrilled to hear the end result was effective and free. Thank you for choosing Coastal Kia!

June 28, 2019

Great I was very pleased. We came their due to Howard Ramsey moving to your service department. Howard has handled the service of my car since I purchased More

by FRANKFRANCOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 28, 2019 -

Coastal Kia responded

Wonderful! We are thrilled to hear you were very pleased with your recent service visit. Howard Ramsey is amazing and we are lucky to have him. Thank you for the five star review and gracious comments. We hope to see you again soon. Thank you for choosing Coastal Kia.

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