Coastal Kia - Service Center

Friendly and communicated the process well Staff was friendly and very prompt in communicating the problem with our Kia Soul. We were able to pick up the car a few hours after we dropped it off Staff was friendly and very prompt in communicating the problem with our Kia Soul. We were able to pick up the car a few hours after we dropped it off. More

Great service!! I was happy to get a last minute service appointment. The staff is professional and courteous. The waiting area was comfortable. I have always been I was happy to get a last minute service appointment. The staff is professional and courteous. The waiting area was comfortable. I have always been happy with the service at Kia. More

Service department is awesome Sam and Bob are pretty helpful every time I get my two cars serviced and are very kind great people to have at service desk Sam and Bob are pretty helpful every time I get my two cars serviced and are very kind great people to have at service desk More

Great Team Some of KIA's services are higher than other shops. I do obtain services at other service providers. We are retired and need to make sure we purchase Some of KIA's services are higher than other shops. I do obtain services at other service providers. We are retired and need to make sure we purchase service at at reasonable price. The service team at Wilmington Kia is exceptional. A testament to the service team at the counter but also the crew in the bays was the appearance of a Cadillac that drove up for service when my wife and I brought in our 2013 Soul. NO IT IS NOT FOR SALE...my reason is for another day! Ed Chapman More

Coastal KIA rules! My first maintenance appointment for my 2011 Kia Soul went great. I was reminded of my appointment several times thru email. Upon arrival, I was check My first maintenance appointment for my 2011 Kia Soul went great. I was reminded of my appointment several times thru email. Upon arrival, I was checked in right away, told the approximate wait time and offered a seat and snacks in the service waiting room. My oil change and car wash were completed quickly and I was on my way. More

Good jon The people and service we're.excellent. TheFacility was clean and comfortable. As I browsed the inventory the Saleem were attentive without being rude The people and service we're.excellent. TheFacility was clean and comfortable. As I browsed the inventory the Saleem were attentive without being rude the only negative was entering from across the street More

Recall and Maintenance Everyone has always been nice at this location but my last visit exceeded my expectations. They’ve had a change in the way things are processed it see Everyone has always been nice at this location but my last visit exceeded my expectations. They’ve had a change in the way things are processed it seems. I had taken my car in for a recall issue as well as an oil change. Easy drop off and pick up. Door was opened for me every time I walked through. They noticed that my break pads needed changing and called as well as emailed my options. I was unable to call back but could decline or accept services through an email link. Everything was so convenient. They honored my coupon from Kia for a $9.95 oil change which was amazing. Just the easiest trip. More

Very friendly Sam communicated with me regularly throughout my car's service and everyone was very friendly. The service was performed quickly and was very reasonab Sam communicated with me regularly throughout my car's service and everyone was very friendly. The service was performed quickly and was very reasonably priced. More

Very satisfactory. Sam is very pleasant and courteous. He took time with me to make sure all my concerns will be taken care of. I also received a courtesy call the next Sam is very pleasant and courteous. He took time with me to make sure all my concerns will be taken care of. I also received a courtesy call the next day to make sure we were satisfied. More

Great Experience for service. Service Personnel on top of the repairs to my vehicle. Parts were order and installed in a timely fashion. Could not ask for better service. Service Personnel on top of the repairs to my vehicle. Parts were order and installed in a timely fashion. Could not ask for better service. More