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Coastal Kia - Service Center

Wilmington, NC

4.8
2,891 Reviews

2,891 Reviews of Coastal Kia - Service Center

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December 09, 2018

Oil change Everything was fine except, they forgot to change the sticker for the oil change! That' is why! I only have it a four this time! More

by JOYCREWS7777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 14, 2018 -

Coastal Kia responded

Oh no... apologies. Thank you for bringing this to our attention. We can print you a new sticker anytime. As a convenience we can mail it to you as well. Contact us to facilitate. We appreciate your business! Thank you for the review. All the best, Coastal Kia

December 09, 2018

Awesome Great experience with this dealership from purchase to service. Service waiting area was clean and well stocked with coffee and snacks. Ladies room wa More

by LEJOYSTEPHENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin and Adam
Dec 11, 2018 -

Coastal Kia responded

We sincerely appreciate the five star review! Thank you for your recent visit to Coastal Kia. We pride ourselves on making our sales and service clients comfortable during their visit. There are so many local dealerships to choose from. We are thrilled you chose Coastal Kia for all your automotive needs.

December 08, 2018

My Awesome new Christmas present!!! I met Mr. Pat Koballa and he's nicer in person than on his commercials. He made sure his staff took very good care of me. More

by WILLIEKBOONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kramer
Dec 19, 2018 -

Coastal Kia responded

Thank you for the five star review! Isn't Pat Koballa wonderful? His open door policy and approachable demeanor is refreshing and awesome for both employees and clients. Pat and our entire team realize there are dozens of local automotive dealers to choose from. We are honored that you chose Coastal Kia. Welcome to our rapidly growing Coastal Kia family!

December 07, 2018

Satisfied customer I have always received good service at this dealership. I have been going here for 4 years with my Sorento. I have never really trusted dealerships bu More

by JDHOMMEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin,
Dec 10, 2018 -

Coastal Kia responded

Thank you so much for the five star review for our Coastal Kia service department. Wonderful ! We appreciate your trust and your loyalty as well. Please call our Coastal Kia team if you need anything. Thanks again, your Coastal Kia Family

December 06, 2018

I'm always satisfied with the service there. The end result is a car that I don't have to worry about. The gentlemen at the front, with whom I have contact, are always aware of my car's needs an More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 10, 2018 -

Coastal Kia responded

JC, Thanks a million for the awesome review! We appreciate your recognition of our attention to detail in our Coastal Kia service department. Your kind remarks are greatly appreciated. We pride ourselves on knowing our customers and their vehicles as well. Thank you from your Coastal Kia Family

December 06, 2018

service call due to tire issue signal Professional, thorough and always pleasant. Knowledgeable and willing to work around scheduling. We have had our Sportage and Soul serviced for the la More

by Les
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam,service; Bob, service
Dec 10, 2018 -

Coastal Kia responded

Les, we want to thank you for the five star review here at Coastal Kia! We appreciate the kind words and your loyalty to us. Your trust means the world to us. As you already know we are always here to help. We are thrilled to have you describe our team as "professional, thorough and always pleasant". We realize you have dozens of local service centers to choose from and we sincerely appreciate you choosing Coastal Kia.

December 05, 2018

Service Always professional, friendly and thorough. Having your vehicle serviced is never a joy but Coastal Kia make it almost painless. Rarely have something More

by LRONKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 06, 2018 -

Coastal Kia responded

Thank you for the awesome five star service review ! We are thrilled your service visits are painless. We realize you have dozens of local service facilities to choose from. We sincerely appreciate you shopping local and servicing your vehicle with our Coastal Kia service team. Thank you for your kind words and loyalty. Your Coastal Kia Family

December 03, 2018

service writers are always very helpful and understanding. Bob always explains cost w/ options, I don't like the cost but understand it is a fair price. More

by MOMANDMAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and John
Dec 04, 2018 -

Coastal Kia responded

We appreciate your business! Thank you for choosing Coastal Kia for your automotive service needs. Bob Tomlin is truly an asset to our service department and we are lucky to have him. : ) Thank you for the wonderful review. It warms our heart to hear you found our staff "very helpful and understanding". We pride ourselves on our A+ BBB rating. Our goal to treat our clients the way we wish to be treated. Thanks again, Your Coastal Kia Family

December 02, 2018

Excellent Service at Coatal Kia From the initial meeting with the service attendant, Samuel Weisman, on Saturday, December 1, my maintenance service was a pleasant and informative ex More

by BPREIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Weisman
Dec 04, 2018 -

Coastal Kia responded

Our entire Coastal Kia team wants to thank you for the wonderful five star review! We appreciate you choosing our service department for your service needs. We are always here to help! It was kind of you to share your thoughts and recognize Sam's efforts as well our courtesy van driver's carefulness. Thank you ! Coastal Kia Wilmington, NC

December 02, 2018

Bob and his team are honest and dependable. We trust Bob Tomlin and his recommendations. We have been with him for 10 years and followed him from another dealership to Kia for service. More

by KONALINK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 04, 2018 -

Coastal Kia responded

Thank you for recognizing Bob Tomlin's efforts in our service department. We appreciate your loyalty and the wonderful review. Thank you! All the best, Coastal Kia Wilmington, NC