Coastal Kia - Service Center

Good hospitality I felt Howard and the other service reps displayed great “Hospitality “ in all my interactions and I felt they did care about me being taken care of. I felt Howard and the other service reps displayed great “Hospitality “ in all my interactions and I felt they did care about me being taken care of. I think some of the pricing is a bit high and doesn’t really feel like any value, just straight going by the book. Almost $50 for a $8 bulb might be a bit extreme, and then shop fees and environmental fees starts to get to feel like picking our pockets. Shop fees should be a part of the $90 to $100 an hour for labor which if I had to guess is 2/3 profit as I bet the mechanics might make $35 an hour tops. When I sell a steak I don’t add towel fees and utility fees, they are just part of the price of that filet. I know that all shops are charging different fees for different things but I keep hoping to find a shop that doesn’t charge everything humanly possible for everything. More

Always Top Notch Hands down the best service department I've ever been to. Always take great care of the car and the shuttle service makes car repairs so much less st Hands down the best service department I've ever been to. Always take great care of the car and the shuttle service makes car repairs so much less stressful. More

Excellent Service/Friendly Staff I always bring my 2016 Sorrento in for the scheduled services. They always take the car at the scheduled appointment time. A big bonus for me - the I always bring my 2016 Sorrento in for the scheduled services. They always take the car at the scheduled appointment time. A big bonus for me - the car is beautifully washed at no cost. And, not just a "run-through" rinse job - it's cleaned well, dried and even the inside of the windshield was cleaned. Service was done in a timely manner. More

The best service department ever. You guys are the best service department I have ever been to. Won’t even go to a quick oil change in my own town. You guys are the best service department I have ever been to. Won’t even go to a quick oil change in my own town. More

Horrible customer service. Was told my engine was replaced in October 2017. I bought the car in Jan. 2018. Not in my Carfax that was ran in Jan 2018 and they offered no proof th Was told my engine was replaced in October 2017. I bought the car in Jan. 2018. Not in my Carfax that was ran in Jan 2018 and they offered no proof that it had been replaced. My engine was so sludged up and after finding articles/recalls of people having the same problem, they told me there was pretty much nothing they could do for me. Howard Ramsey was incredibly rude and basically accused me of not taking care of my car throughout my visit. The car is only a year and a half old with “supposedly” a brand new motor. Last time I buy a Kia. More

Great Service The service team was knowledgeable and took great care of my vehicle. I was even offered a ride home well I waited for maintenance to be completed. The service team was knowledgeable and took great care of my vehicle. I was even offered a ride home well I waited for maintenance to be completed. More

Great Experience Great service as always. We have tried other service centers but none compare to the professional service we receive from Coastal KIA. I would highly Great service as always. We have tried other service centers but none compare to the professional service we receive from Coastal KIA. I would highly recommend this location. More

Great Service Coastal Kia quickly addresses by service issue and provided a complementary car wash. Excellent service! Great people! I will definitely return if ev Coastal Kia quickly addresses by service issue and provided a complementary car wash. Excellent service! Great people! I will definitely return if ever the need arises. More

Great service experience My visit to dealership to get my Optima serviced was great. Sam met me, verified my appointment and checked me in. His friendliness and professionalis My visit to dealership to get my Optima serviced was great. Sam met me, verified my appointment and checked me in. His friendliness and professionalism was outstanding. After the service he went over everything, scheduled my next appointment and ensured I understood the paperwork. This was the first service on my car and the first time at Coastal. They all made a good first impression. I look forward to having them maintain my car. Thank you Sam and the team at Coastal for making me feel welcome. More

Great service Jay was very helpful. He has great customer service skills and makes sure to make the customer feel comfortable while there. Thank you 😂keep up the g Jay was very helpful. He has great customer service skills and makes sure to make the customer feel comfortable while there. Thank you 😂keep up the great job! More