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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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July 18, 2019

Great and speedy service!!!! Had a check engine light on my kia sportage. The service department ordered the part and had it fixed the next day. Great customer service. More

by SUSANSACHS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2019 -

Coastal Kia responded

Wonderful! Thank you so much for the great review. It was very thoughtful of you to acknowledge our efforts to get you back on the road safely and efficiently. Thank you for the comment, "great customer service". We appreciate your business at Coastal Kia. We hope to see you again soon.

July 17, 2019

Always great Brought my car in with what I thought was an issue and I was assured that everything was fine, I'm back on the road. Thanks coastal! More

by Amcdoug89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jul 17, 2019 -

Coastal Kia responded

Fantastic! Wonderful news. We are thrilled to hear you were back on the road quickly with peace of mind. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

July 17, 2019

Timely complete competitive Comfortable waiting area if you choose to wait. Interactive communication with good price and timely completion. Good service personnel. Some amenitie More

by LIVYHITCHCOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard, service. Sam, service. Kelly, customer shuttle.
Jul 18, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We are thrilled to hear you were able to enjoy our Coastal Kia Lounge Experience. It is great to hear you were comfortable during your wait. Thank you for being an important part of our rapidly growing Coastal Kia Family!

July 17, 2019

Friendly As soon as I parked my car I was greeted and took care of me. Told me where the drinks and snacks were, and told me if I needed anything to just ask. More

by svislandgirl1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the young mans name
Jul 18, 2019 -

Coastal Kia responded

You are so welcome. Thank you! We sincerely appreciate the five star review and gracious comments regarding your recent service visit. We have created a culture at Coastal Kia to treat our clients the way we wish to be treated. Thanks again for the warm remarks and for choosing Coastal Kia for your service needs. We hope to see you again soon.

July 17, 2019

Waiting Is comfortable! Free wi fi water, coffee, snacks. Service advisors listen and are cordial. Wish they could let me know ahead of time other services ne More

by 2491mmstener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard R, Sam W, Justin
Jul 18, 2019 -

Coastal Kia responded

Thank you for the five star review and awesome comments. We appreciate you recognizing the comfort of our Coastal Kia Lounge. It is wonderful to hear you found the service advisors to be cordial. We appreciate your business and hope to see you again soon.

July 16, 2019

thanks for the service and the alert My routine maintenance service visit was done thoroughly and I was informed of additional work that will need to be scheduled in the near future. I r More

by ROANSEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cannot remember
Jul 16, 2019 -

Coastal Kia responded

Thank you! We appreciate the gracious comments and five star review. It is wonderful to hear you had a great service experience. You were very kind to recognize our efforts to inform you of service work that may be needed in the future. Our entire service team realizes there are dozens of local repair facilities to choose from in our community. We sincerely appreciate you choosing our Kia Factory Trained Service Consultants and Technicians at Coastal Kia! Please call us if you need anything. We are here to help.

July 16, 2019

Follow up pn new used car I found every one kind and helpful I would and have told others to buy The service Dept is aces and so was my salesperson Maryanne More

by MICHAELNORESKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maryanne sales. Don in service and Kelly in transportation all wounderful
Jul 16, 2019 -

Coastal Kia responded

Thank you for the five star review! It was kind of you to mention Maryanne by name. It is wonderful to hear you found everyone, "kind and helpful". Congratulations on your recent purchase. Thank you for choosing Coastal Kia!

July 14, 2019

Great! Howard and John. I really appreciate the way I was treated from the moment I walked through the door. Will he coming back here for top service..Thank you. More

by BIGJOHNB161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Jul 14, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We are thrilled you had a great experience in service. Please call us if you need anything. We are here to help.

July 13, 2019

Great and professional services The staff is very friendly and helpful and it is obvious that they appreciate your business. I am well pleased with their service staff. They are not More

by DRJOYCEJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2019 -

Coastal Kia responded

Thank you! We appreciate the awesome five star review. It was thoughtful of you to go online and comment on your customer service experience. We really do “respect your business”. Our entire team realizes there are dozens of local service centers to choose from. We are honored that you choose Coastal Kia! We won’t let you down. Thanks again.

July 13, 2019

Great service. Dropped car off for a recall issue. They said it would take about an hour and a half. They got it done in about an hour. This took no time at all and More

by daddx4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2019 -

Coastal Kia responded

Thank you for the review and great feedback. We are thrilled to hear you had a wonderful service experience. Thank you for recognizing the quick turn around during your wait. Thank you for choosing Coastal Kia!

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