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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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July 21, 2019

Pretty good Promptly checked my vehicle in way before my appointment time. Checked for recalls on my vehicle and informed me of other issues that would need repai More

by LGOSS9384
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jul 22, 2019 -

Coastal Kia responded

Well... it doesn't get any better than that! Thank you for the gracious comments and wonderful review. We sincerely appreciate you choosing Coastal Kia for your service needs. It was thoughtful of you to share your experience online. Thanks again!

July 21, 2019

my very first service Very pleasant to work with, clean and friendly.they gave me a ride to my sister's house and back.also washed my car. Mice experience. More

by merc gg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2019 -

Coastal Kia responded

Great! Thank you for the feedback and awesome review. We are thrilled you were able to enjoy our Courtesy Van Experience. Thank you for choosing Coastal Kia!

July 21, 2019

Awesome as usual Very friendly and informative. I just love the laid back atmosphere. I even bring my dog with me and they even have treats for him. More

by GYPSY81165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2019 -

Coastal Kia responded

Fantastic! Thank you for recognizing our pet friendly environment. We sincerely appreciate the wonderful review and gracious comments. Thank you for choosing Coastal Kia!

July 20, 2019

Awesome service I took my daughter's car to get a check-up & handle a few problems that it had. Howard, the service guy, was so nice & helpful. The car got checked ou More

by MERMAIDSPURSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey & Bob, the courtesy driver
Jul 20, 2019 -

Coastal Kia responded

We sincerely appreciate the gracious comments and awesome review. It was thoughtful of you to mention Howard by name. Your kudos and review have been shared with our entire team. Please call us and have your daughter call us if you need anything. We are here to help. Thanks again.

July 20, 2019

Always excellent I’ve been a customer for nearly 15 years. Service has always been great and the staff always professional. You can’t go wrong here. More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Jul 20, 2019 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and share your thoughts. Thank you for the five star review and loyalty. Please call us if you need anything. Thanks again.

July 19, 2019

Good experience, but not up to past standards. First time ever that I was not 100% satisfied. I asked that the drivers rear backup light be checked as it was not operating. The light is the small l More

by DetJoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2019 -

Coastal Kia responded

Joe, it was great to see you during your recent visit. Thank you for discussing your experience with John Wigger and taking his call. We appreciate you! Thank you for being a big part of our Coastal Kia Family.

July 19, 2019

Sam is always a pleasure to work with Always enjoy the attention to detail. Sam the service writer is always polite and accommodating. Truly an asset to your team. Always do their best to More

by chapelofgroove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam W.
Jul 20, 2019 -

Coastal Kia responded

Isn’t Sam awesome? We are lucky to have him. Thank you for the great review and kudos. Your gracious comments are truly appreciated.

July 19, 2019

Pleasant Waiting for car repair was pleasant. There is a nice waiting area with wifi, TV, snacks, etc. They also have shuttle service to shopping or food if y More

by SMID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the shuttle driver, Jeff in service
Jul 20, 2019 -

Coastal Kia responded

We are thrilled to hear you were able to enjoy our Customer Lounge Experience and Courtesy Shuttle. Thank you so much for the awesome five star review. It was thoughtful of you to go online and share your thoughts.

July 19, 2019

Great Service A top notch service department. It was great working with Howard and Stephen to fix an AC leak on my Sonata. In this 90’s heat it’s good to have ac ag More

by eric.twine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Jul 20, 2019 -

Coastal Kia responded

Wow! We are thrilled Howard and Stephen were able to get your A/C repaired quickly in this heat. Thank you for the five star review and awesome comments. Please call us if your Sonata needs anything. Your Coastal Kia Family is here when you need us.

July 18, 2019

Easy to Work With I had a problem with the automatic tailgate. The problem was diagnosed and repaired and the Service Technician was able to have the replacement covere More

by bill.am68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Jul 18, 2019 -

Coastal Kia responded

Wow! Thank you for much for the awesome review and for traveling an hour to visit our service department. We appreciate it! Our entire Coastal Kia Team realizes there are dozens of local service centers to choose from. We sincerely appreciate you choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again for your trust!

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