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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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July 31, 2019

Always a great experience Sam came out to meet me right after I parked. We went over what would be done and asked if I wanted free carwash and of course I agreed. More

by MELVINAALFORD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jul 31, 2019 -

Coastal Kia responded

Thank you for recognizing Sam by name. We appreciate the gracious comments and five star service department review. Thank you for choosing Coastal Kia!

July 31, 2019

Nice experience The repairs took longer than I expected. Over 2 hours. When asked if you had loaner cars were told that you had a shuttle van. We were extremly please More

by BNEALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and I think Howard.
Jul 31, 2019 -

Coastal Kia responded

Thank you for the feedback and awesome review. We are thrilled to hear you had a good visit and were able to enjoy the Shuttle Van Experience with Bob.Thank you for choosing Coastal Kia!

July 29, 2019

Awesome experience! This was my 2nd experience. Each time Sam has taken great care of me by making me feel at home. The owner was there walking around and greeting custo More

by LUVBRACEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ashby, Haywood McDonald, Sam Weisman
Jul 29, 2019 -

Coastal Kia responded

Wonderful! Thank you for the amazing review. We strive to treat our clients the way we want to be treated. Thank you for noticing. We appreciate your loyalty and gracious comments. Thank you! Your review has been shared with our team at Coastal Kia!

July 28, 2019

Friendly reliable service Overall great service department. Sam was very nice and keep me informed about the progress while I waited. They have complimentary drinks and snacks More

by DOBBIE1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Prince, Sam
Jul 28, 2019 -

Coastal Kia responded

Thank you so much! We are thrilled you found our Saturday service to be accommodating. It was thoughtful of you to mention so many of our staff members by name. We appreciate you making the drive from Jacksonville. Thanks again!

July 28, 2019

Absolutely, hands down-the best experience I've ever had! Everyone was so nice, and helpful. Every staff member went out of their way to ensure our visit was great! Will be back every time! More

by phoenixmyles11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We sincerely appreciate you choosing Coastal Kia for your automotive needs. We look forward to seeing you again soon.

July 28, 2019

Great Management I brought my 2019 Kia Optima in for a simple state inspection and the treated me like royalty. They are very kind and professional. Would recommend go More

by jthomas7893
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam (Service), Kelvin (Sales)
Jul 28, 2019 -

Coastal Kia responded

Wow! Thank you for the great review, feedback and awesome kudos for our staff. We are thrilled we have exceeded your expectations in both sales and service. Thank you for being an important part of our Coastal Kia Family!

July 28, 2019

Very nice We were in and out in 30 minutes tops. Nice job thanks so much for your help with the car service We appreciate it. Tesa More

by ETBTAHOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 28, 2019 -

Coastal Kia responded

Tesa, Thank you for the five star service review. We appreciate you too! Thank you for choosing our Kia Factory trained service advisors and technicians. Please call us if you need anything. Thanks again

July 27, 2019

Awesome staff / Friendly Qualified Service Coastal Kia does not disappoint! We were treated with friendly efficient service. We arrived about 30 minutes early and they were able to get us right More

by BEVANDFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2019 -

Coastal Kia responded

Fantastic review! Thank you. We love doing business with you too. We are thrilled to hear our service department exceeded your expectations and that your were comfortable during your wait. Thanks again.

July 25, 2019

The service was great. Everyone in the service area was very nice and friendly. I could not have asked for better service. I will be taking my Kia back in for more work. More

by KCOGGINS814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jul 26, 2019 -

Coastal Kia responded

Great! We are pleased to hear you had a wonderful experience in our Coastal Kia service department. We love the comment, "the service area was very nice and friendly". It is awesome to hear we exceeded your expectations. Thank you so much for the amazing review!

July 25, 2019

Service Dept. of the Year. The service crew is the main reason I come to Coastal Kia. Without a doubt, the best! Will buy my next car there because of the service after the sa More

by PBRIANWILLIAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Howard and the one with his left arm in a sling.
Jul 25, 2019 -

Coastal Kia responded

Wonderful! Thank you for the great review and awesome loyalty. We are very proud of our service department and our staff. Thank you for choosing Coastal Kia. You gracious comments have been shared with our team.

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