Coastal Kia - Service Center

setting up appointment and reaching the service dept. The actual service is ok. Reaching the service department directly is a pain sometimes. The number to call to set up an appointment sends you to a The actual service is ok. Reaching the service department directly is a pain sometimes. The number to call to set up an appointment sends you to a person who either doesn't know how to interact with people or doesn't understand the service appointment system. She could not find any record I had EVER brought the car in for service (I have been there about 5 times in two years), nor could she call up a record of a service one week earlier. So she could not see if my parts (for a recall, and no parts for it?!?) had arrived after the previous service was not successful for the recalls. OK, I like the guys at the service desk, they are competent and friendly. But I didn't get a call that my car was done and so after waiting I tried to call and see if it was done, again the receptionist on the phone didn't know and couldn't get me to a phone that answered. So I took a chance and caught a ride to the dealer, fortunately the car was done. I have had long time excellent service elsewhere for other cars, this doesn't match. I like the Kia Niro I own, and believe that dealer service is the way to go during warranty period, but there is only one Kia dealer in town. And so I will return. More

First time service experience Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was Arrived at the appointment time and the car was taken right away. Expected the service to be an hour but it was completed in 45 minutes. Everyone was very nice and the waiting facility was bright and spotless. More

Great service Great. Only issue I was not aware it was going to take as long as it did. Took me on my time appt. and finished as stated Great. Only issue I was not aware it was going to take as long as it did. Took me on my time appt. and finished as stated More

Always a good day Have been having my vehicle serviced here since I bought it in 2013. Sam, at the desk is always helpful, and will also call if he sees specials on ser Have been having my vehicle serviced here since I bought it in 2013. Sam, at the desk is always helpful, and will also call if he sees specials on service coming up that I might be interested. .The shuttle service...Bob...is great, as I drive from Bolivia, and I wait for the car to be done, so so Bob drops me off and picks me up so I can shop while my car is serviced. Very pleasant experience every time, and the service to the car is always tops...they seem to care about getting it right. More

Usual good service The service guys are very good at making customers feel special. Bob is very professional and knows his stuff. I would definitely recommend using Coas The service guys are very good at making customers feel special. Bob is very professional and knows his stuff. I would definitely recommend using Coastal Kia for service of any Kia vehicle More

Very quick service and very thoughtful of my time frame. I needed an appointment that fit my schedule. The service department accommodated me and had my car serviced within an hour. The service department I needed an appointment that fit my schedule. The service department accommodated me and had my car serviced within an hour. The service department has always been very easy to deal with and performed my service right the first time. On the down side, the sales department is always calling to try and sell me a new car. I have asked not to be called because I love my Kia and do not want to trade it in. When I went in for my service, a sales person came into the waiting area to try to get me to trade my car for a new one. Sales department is obviously under high pressure to sell. This has never happened before. Just let me have my car serviced without pressure to make a purchase. More

Oil change Very quick and easy to deal with! Offers rides to and from places if you need. Bob is the service advisor that I typically deal with and he always mak Very quick and easy to deal with! Offers rides to and from places if you need. Bob is the service advisor that I typically deal with and he always makes everything very easy! More

Super excellent Bob was super professional, helpful and friendly. They treat it me very respectful and explained everything they should have more Bobs. Also they too Bob was super professional, helpful and friendly. They treat it me very respectful and explained everything they should have more Bobs. Also they took us have lunch and pick us up while they were working in my car. He was awesome. Very friendly all of u More

Perfect I went in for a recall on my car. They fixed my recall and offered me a courtesy car wash. Everything was completed in exactly the time frame that I w I went in for a recall on my car. They fixed my recall and offered me a courtesy car wash. Everything was completed in exactly the time frame that I was given. !!!! More

50,000 mile service. Sam is very helpful, kind and considerate. Have always trusted this dealership to be honest with me and so far they have not disappointed. Kia qualit Sam is very helpful, kind and considerate. Have always trusted this dealership to be honest with me and so far they have not disappointed. Kia quality is very good. More