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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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August 03, 2019

Coastal KIA goes above and beyond As always, the service department at Coastal KIA provided me with outstanding service. Sam Weisman greeted me, by name, when I walked in the door. He' More

by MSMAGGIE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Aug 04, 2019 -

Coastal Kia responded

Thank you for the amazing review. We are humbled by your comments regarding Pat Koballa, our staff and our commitment to pet adoption rescue efforts. Sam is wonderful and we could not agree more. We sincerely appreciate the review and gracious comments. We hope to see you at our adoption event “Wolfstock”.

August 02, 2019

Excellent customer attention in Kia service department Howard and Sam In the service department were most attentive during my scheduled appointment. Prompt service was rendered upon my arrival. They we More

by CJCB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard and Sam
Aug 03, 2019 -

Coastal Kia responded

Thank you for the gracious comments and heartfelt testimonial. We sincerely appreciate the five star review. It was thoughtful of you to mention Howard and Sam by name. Your awesome review has been shared with them and our entire service staff. Thank you for choosing Coastal Kia!

August 02, 2019

Expectations met We talked about service items up front and the cost estimate plus time to complete. There were no surprises. Expectations met, free car wash a nice to More

by RSKNC52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review. We are thrilled to hear your were able to enjoy our free courtesy wash program. Thank you for choosing Coastal Kia!

August 01, 2019

Great service visit at Kia for a software update. Everyone was very polite and professional, the waiting area was comfortable and stocked with free snacks & drinks. They More

by BETSYFOX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2019

Always amazing I am really sad...I’m sad that I have to move and this place will no longer be my place to go get my car serviced. Sam and Bob became not just my serv More

by WHORUSH04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman,
Aug 02, 2019 -

Coastal Kia responded

So thoughtful! We will miss you too when you move. We are always just a phone call away. Thank you for the gracious comments. Please call us if you need anything. Thank you for your loyalty!

August 01, 2019

Sam Weismann is an asset Car would not start yesterday morning. Had it towed to coastal Kia. Sam got it right in and traced the issue back to the original battery from 2015. G More

by chapelofgroove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weismann
Aug 02, 2019 -

Coastal Kia responded

Thank you for the great review and for mentioning Sam by name. We hate you had problems with your car but are thrilled to hear our service department got you back on the road quickly. We sincerely appreciate the five star review.

August 01, 2019

They were great I was early for my appointment and they took me in right away it was great . I would always come back.they always great and they work with you. More

by Stigmata201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 02, 2019 -

Coastal Kia responded

Wonderful! We appreciate the gracious comments. We were more than happy to have your visit start earlier than your appointment time. We are here to help. Thank you for choosing Coastal Kia.

August 01, 2019

Great attention to my needs Sam was very quick to put my car into their care, even though I was very early. Sam has always been the best. They found what was wrong. Dealer did no More

by MBVC65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Aug 02, 2019 -

Coastal Kia responded

We couldn’t agree more...Sam is the best! We are lucky to have him. We are thrilled to hear our team got you back on the road quickly. Thank you for your service business! We appreciate the great review.

July 31, 2019

Sam Weisman (Service Cnsultant) was excellent!... but Although Sam did a great job, there were two other Service Consultant stations that were vacant, making it very challenging Sam to singularly take car More

by DOERFLERSNC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jul 31, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome review. We want to apologize for your recent service department wait time. Unexpected medical emergencies left us short staffed during your visit. We are thrilled you found Sam accommodating. He is truly an asset to our team. Thank you for choosing Coastal Kia!

July 31, 2019

Service done rightTimely TIMELY, Professional and Courteous..What more could you ask for.... Car serviced was a 2010 Forte. My girlfriend just bought a new Soul and the buyin More

by AWDENNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Jul 31, 2019 -

Coastal Kia responded

Thank you for the duo review. We are thrilled both you and your girlfriend had greats experiences. We know she will love her new Kia Soul. Welcome to the Coastal Kia Family!

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