Coastal Kia - Service Center

quick and accomadating Came in twice in one week. First time for servicing a couple of things that needed replacing. Then later in the week for a steering wheel problem. S Came in twice in one week. First time for servicing a couple of things that needed replacing. Then later in the week for a steering wheel problem. Sam was great working with me, Bob, the shuttle driver was able to get me to my destination and everything was done to my satisfaction. Great team!!! More

I wouldn't go anywhere else Since moving from Wilmington, I have tried another Kia dealership for my regular service and maintenance. Because of the excellent service and custome Since moving from Wilmington, I have tried another Kia dealership for my regular service and maintenance. Because of the excellent service and customer service at Coastal Kia, I was highly disappointed in the Kia dealership in my new town. I decided to make my service appointments for whenever I would be in Wilmington visiting. This last appointment for an oil change at Coastal Kia was just as I remembered. Every person I met was so friendly and welcoming. They stick to appointment times and provide reasonable expectations. They go above and beyond to make sure you're comfortable if waiting for your vehicle. This service department is a model of how dealership service departments should be run. They truly value their customers, and it shows. More

What a pleasant service visit! Coastal Kia service center must be one of the best in the nation. I took my 2019 Optima for the first service, and John at the service was exceptional Coastal Kia service center must be one of the best in the nation. I took my 2019 Optima for the first service, and John at the service was exceptional. From warmly welcoming me, to asking if I need a ride and all the way to the delivery of serviced (and courtesy washed) vehicle, John made me feel welcomed, appreciated and very happy to work with Coastal Kia. I was delighted with the overall experience... More

Very professional Sam is very professional. He is very thorough with what is to be done and then afterwards what was done. He also thanks you with a handshake which you Sam is very professional. He is very thorough with what is to be done and then afterwards what was done. He also thanks you with a handshake which you never see people do that anymore!! More

1st Service The experience of buying the car was great but the service! I was greeted by a rep. who checked me in. Picking up and dropping off-simple and easy!! The experience of buying the car was great but the service! I was greeted by a rep. who checked me in. Picking up and dropping off-simple and easy!! More

Service Great, friendly, willing to help me with an ongoing issue since I bought the car NEW and are going to try to this coming week. Great, friendly, willing to help me with an ongoing issue since I bought the car NEW and are going to try to this coming week. More

Excellent service! Sam took great care of my vehicle. He was polite, friendly, and professional. The customer service at Coastal Kia is top notch thanks to employees lik Sam took great care of my vehicle. He was polite, friendly, and professional. The customer service at Coastal Kia is top notch thanks to employees like Sam. I will definitely keep bringing my car to Coastal Kia to have it serviced. Overall great experience. More

Best Service Ever I have dealt with a lot of services places in my past but nothing comes as close to the way I am treated at Coastal Kia! They treat you like you're ro I have dealt with a lot of services places in my past but nothing comes as close to the way I am treated at Coastal Kia! They treat you like you're royalty I could not be please better I give them 10 stars out of 5!!!!!! More

Good friendly service. I went in for new keys. I received a key in a fairly efficient manner. The reception is comfortable. I was fairly impressed with the servic I went in for new keys. I received a key in a fairly efficient manner. The reception is comfortable. I was fairly impressed with the service. More

Sam is awesome! I have been so impressed by this dealership. This is my second new vehicle bought from here but my first experience with the service department. Sam I have been so impressed by this dealership. This is my second new vehicle bought from here but my first experience with the service department. Sam was so friendly, i was blown away. He made me feel like a VIP. It was a great experience and i look forward to all my future dealings with Coastal Kia. More