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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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July 28, 2024

Howard Ramsey- Greeted me when I brought in the car and kept me informed regarding progress. He is responsible for what I experienced as excellent service. More

by gene.stiefel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
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Jul 29, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our service consultant Howard Ramsey. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. We are here if you need us.

July 27, 2024

Coastal Kia Service Center deserves the highest praise. As soon as one enters the center, you are greeted and attended to very quickly...everyone is most professional and upbeat. Special tribute to John More

by fmesk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NA
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Jul 29, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and compliments for John Wigger and our service team. Your gracious feedback and testimonial are amazing. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

July 26, 2024

The best for me buying, servicing and friendliness! ! Thanks to Sam and Howard. The best More

by DANDPSLOAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
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Jul 26, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service consultants Sam Weisman and Howard Ramsey. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs.

July 26, 2024

The service department team members I worked with aren't listed below, which is concerning, but they were amazing. Marquita Best was our service advisor and she got us squared away with efficiency that I wa More

by Josh M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
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Jul 26, 2024 -

Coastal Kia responded

Thank you! Your feedback is greatly appreciated. We are working on updating our newest team members on Dealer Rater. Marquita is a new member. She has been an amazing addition. It was thoughtful of you to mention her by name. We appreciate the high marks and gracious comments. Thanks again!

July 26, 2024

No problems with service, findings and work were explained well. Work was covered under warranty. Pleasant, clean waiting area More

by Long time customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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Jul 29, 2024 -

Coastal Kia responded

Thank you! Your high marks and gracious comments are truly appreciated. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

July 24, 2024

Coastal KIA has a great warranty. And stand by it. Sam is great to work with. KIA is a great place to do business with. More

by SNATALE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and high marks for our service consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for the gracious compliments. We are here if you need us.

July 24, 2024

Coastal Kia made it very easy for me with servicing my car. Everyone was very friendly. More

by HARRIS.PAIGE88
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the five star review and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. Please do not hesitate to reach out if you need us.

July 23, 2024

Very clean! I have usually gone to Jacksonville Kia and that dealership is like a ghost town- very empty, no amenities for waiting customers. Coastal Kia was act More

by jnorm25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Coastal Kia responded

Thank you for making the trip to Wilmington! We sincerely appreciate the five star review and compliments for our staff and facility. We love the feedback including, "very clean... active, bustling and very comfortable." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

July 22, 2024

Great experience -efficient and kind service advisors . Nice waiting room , made it easier to get over repair sticker shock More

by SDEMAURICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We are thrilled to hear you were able to take advantage of our customer lounge experience. Thank you for choosing Coastal Kia for your automotive service needs.

July 22, 2024

Everyone was excellent to work with! Very professional staff, and a very thorough explanation of the work completed. More

by STKOHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Coastal Kia responded

Wonderful news! We greatly appreciate the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to share such heartfelt comments. Please do not hesitate to reach out if you need us. Thanks again!

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