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Coastal Kia - Service Center

Wilmington, NC

4.8
3,382 Reviews

3,382 Reviews of Coastal Kia - Service Center

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September 29, 2024

Darren gave exceptional customer service. He is very knowledgeable. He takes the time to listen to your concerns and does what needs to be done to get the problem resolved. More

by ANNBJOHNSON09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

We truly appreciate the compliments for our Service Consultant Darren Gokey. Thank you for the five service review. It was kind of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

September 29, 2024

Friendly staff, work completed timely fashion. Unfortunately will have to return for additional work when part is ordered More

by JUDGEPOINT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

Thank you for your patience. We appreciate the high marks and compliments for our service team. We love the feedback including, "friendly staff, work completed in a timely fashion." We look forward to your visit when your part arrives. Thanks again!

September 29, 2024

no problems with the service staff. kept me informed and delivered vehicle back to me in a timely manner. More

by JLLUNDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

Thank you for the service review and compliments for our team. We appreciate it. We love the feedback including, "kept me informed and delivered vehicle back to me in a timely manner." Please do not hesitate to reach out if you need us.

September 29, 2024

My service experience was professional and polite. It was actually in 2 parts. I stopped by first because of an oil pressure light flickering. After determining there was no problem with the oil itsel More

by Soul Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

We sincerely appreciate the service testimonial and compliments for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank for the five star rating! We are here if you need us.

September 28, 2024

Good service along with courteous employees and prompt notice when the vehicle is ready to go. More

by MSCIANDRA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 30, 2024 -

Coastal Kia responded

Great news! We appreciate the five star service review and gracious comments. Thank you for choosing our Service Consultant, Sam Weisman, and our service team for your automotive service needs.

September 28, 2024

I have used Coastal Kia for years. My service consultant Sam Weisman is the best. He is always nice and helpful. More

by SHER34A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

We could not agree more. Sam Weisman is the best. We think you meant to give him five stars after reading your comments and not one? We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again.

September 27, 2024

Easy to make an appointment. I was seen on time. Waiting area was comfortable and the "extras" - snacks and drinks, were appreciated. More

by EKNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

Perfect! Thank you for the five star service review. It was kind of you to rate your recent service appointment online. We are thrilled to hear you enjoyed your service wait and were able to take advantage of our customer lounge experience. Thank you for choosing Coastal Kia! Please reach out to Darren or any of our team members if you need anything.

September 27, 2024

I have had excellent service at Coastal Kia every time since I first purchased my 2021 Telluride. John Wigger service manager is superb at addressing any issues no matter how slight! More

by debmosca01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Coastal Kia responded

We could not agree more. Our Service Director, John Wigger, is amazing. It was thoughtful of you to recognize his efforts. We love hearing you are enjoying your 2021 Kia Telluride. Great car! Please do not hesitate to reach out if you need us. Thanks again!

September 27, 2024

the staff is very helpful and friendly. they will keep you posted on updates regarding your car which is awesome. More

by lewis70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review. It was thoughtful of you to go online and rate your recent experience. We love the feedback including, "the staff is very helpful and friendly." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 26, 2024

There are alot of new faces but still some old. Still great service and they do an awesome job with my car each and every time More

by angela__oconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for so many of our service team members. It was thoughtful of you to to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

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