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Coastal Kia - Service Center

Wilmington, NC

4.8
3,233 Reviews

3,233 Reviews of Coastal Kia - Service Center

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August 01, 2019

Sam Weismann is an asset Car would not start yesterday morning. Had it towed to coastal Kia. Sam got it right in and traced the issue back to the original battery from 2015. G More

by chapelofgroove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weismann
Aug 02, 2019 -

Coastal Kia responded

Thank you for the great review and for mentioning Sam by name. We hate you had problems with your car but are thrilled to hear our service department got you back on the road quickly. We sincerely appreciate the five star review.

August 01, 2019

Great service visit at Kia for a software update. Everyone was very polite and professional, the waiting area was comfortable and stocked with free snacks & drinks. They More

by BETSYFOX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2019

Always amazing I am really sad...I’m sad that I have to move and this place will no longer be my place to go get my car serviced. Sam and Bob became not just my serv More

by WHORUSH04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman,
Aug 02, 2019 -

Coastal Kia responded

So thoughtful! We will miss you too when you move. We are always just a phone call away. Thank you for the gracious comments. Please call us if you need anything. Thank you for your loyalty!

July 31, 2019

Nice experience The repairs took longer than I expected. Over 2 hours. When asked if you had loaner cars were told that you had a shuttle van. We were extremly please More

by BNEALY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and I think Howard.
Jul 31, 2019 -

Coastal Kia responded

Thank you for the feedback and awesome review. We are thrilled to hear you had a good visit and were able to enjoy the Shuttle Van Experience with Bob.Thank you for choosing Coastal Kia!

July 31, 2019

Sam Weisman (Service Cnsultant) was excellent!... but Although Sam did a great job, there were two other Service Consultant stations that were vacant, making it very challenging Sam to singularly take car More

by DOERFLERSNC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jul 31, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome review. We want to apologize for your recent service department wait time. Unexpected medical emergencies left us short staffed during your visit. We are thrilled you found Sam accommodating. He is truly an asset to our team. Thank you for choosing Coastal Kia!

July 31, 2019

Service done rightTimely TIMELY, Professional and Courteous..What more could you ask for.... Car serviced was a 2010 Forte. My girlfriend just bought a new Soul and the buyin More

by AWDENNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Jul 31, 2019 -

Coastal Kia responded

Thank you for the duo review. We are thrilled both you and your girlfriend had greats experiences. We know she will love her new Kia Soul. Welcome to the Coastal Kia Family!

July 31, 2019

Always a great experience Sam came out to meet me right after I parked. We went over what would be done and asked if I wanted free carwash and of course I agreed. More

by MELVINAALFORD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jul 31, 2019 -

Coastal Kia responded

Thank you for recognizing Sam by name. We appreciate the gracious comments and five star service department review. Thank you for choosing Coastal Kia!

July 29, 2019

Awesome experience! This was my 2nd experience. Each time Sam has taken great care of me by making me feel at home. The owner was there walking around and greeting custo More

by LUVBRACEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ashby, Haywood McDonald, Sam Weisman
Jul 29, 2019 -

Coastal Kia responded

Wonderful! Thank you for the amazing review. We strive to treat our clients the way we want to be treated. Thank you for noticing. We appreciate your loyalty and gracious comments. Thank you! Your review has been shared with our team at Coastal Kia!

July 28, 2019

Great Management I brought my 2019 Kia Optima in for a simple state inspection and the treated me like royalty. They are very kind and professional. Would recommend go More

by jthomas7893
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam (Service), Kelvin (Sales)
Jul 28, 2019 -

Coastal Kia responded

Wow! Thank you for the great review, feedback and awesome kudos for our staff. We are thrilled we have exceeded your expectations in both sales and service. Thank you for being an important part of our Coastal Kia Family!

July 28, 2019

Very nice We were in and out in 30 minutes tops. Nice job thanks so much for your help with the car service We appreciate it. Tesa More

by ETBTAHOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 28, 2019 -

Coastal Kia responded

Tesa, Thank you for the five star service review. We appreciate you too! Thank you for choosing our Kia Factory trained service advisors and technicians. Please call us if you need anything. Thanks again

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