Coastal Kia - Service Center
Wilmington, NC
3,233 Reviews of Coastal Kia - Service Center
Sam Weismann is an asset Car would not start yesterday morning. Had it towed to coastal Kia. Sam got it right in and traced the issue back to the original battery from 2015. G Car would not start yesterday morning. Had it towed to coastal Kia. Sam got it right in and traced the issue back to the original battery from 2015. Got it replaced checked other systems and got us back on the road in a timely fashion. Sam makes visits to the service sept far more enjoyable More
Great service visit at Kia for a software update. Everyone was very polite and professional, the waiting area was comfortable and stocked with free snacks & drinks. They at Kia for a software update. Everyone was very polite and professional, the waiting area was comfortable and stocked with free snacks & drinks. They even washed my car for me. 😊 More
Always amazing I am really sad...I’m sad that I have to move and this place will no longer be my place to go get my car serviced. Sam and Bob became not just my serv I am really sad...I’m sad that I have to move and this place will no longer be my place to go get my car serviced. Sam and Bob became not just my service advisors...but actual FRIENDS. That’s saying a lot for a car dealership and the service center. I will miss these guys and their exceptional service always going ABOVE and BEYOND. My car was always well taken care of and the service was always down right and they washed it for me and had it looking like it was new every time. I could go on forever, but I’ll end it and just say they are all amazing at Coastal KIA More
Nice experience The repairs took longer than I expected. Over 2 hours. When asked if you had loaner cars were told that you had a shuttle van. We were extremly please The repairs took longer than I expected. Over 2 hours. When asked if you had loaner cars were told that you had a shuttle van. We were extremly pleased with the driver, Bob or Robert, had lunch at the beach and returned a couple of hours later. More
Sam Weisman (Service Cnsultant) was excellent!... but Although Sam did a great job, there were two other Service Consultant stations that were vacant, making it very challenging Sam to singularly take car Although Sam did a great job, there were two other Service Consultant stations that were vacant, making it very challenging Sam to singularly take care of the many service customers during my visit. Also because of the customer volume and apparent lack of service personnel, it took two hours to get a simple oil change and car wash. The customer care attitude was strong, but overall capacity needs fortifying. More
Service done rightTimely TIMELY, Professional and Courteous..What more could you ask for.... Car serviced was a 2010 Forte. My girlfriend just bought a new Soul and the buyin TIMELY, Professional and Courteous..What more could you ask for.... Car serviced was a 2010 Forte. My girlfriend just bought a new Soul and the buying experience was great. More
Always a great experience Sam came out to meet me right after I parked. We went over what would be done and asked if I wanted free carwash and of course I agreed. Sam came out to meet me right after I parked. We went over what would be done and asked if I wanted free carwash and of course I agreed. More
Awesome experience! This was my 2nd experience. Each time Sam has taken great care of me by making me feel at home. The owner was there walking around and greeting custo This was my 2nd experience. Each time Sam has taken great care of me by making me feel at home. The owner was there walking around and greeting customers making sure that we were comfortable. More
Great Management I brought my 2019 Kia Optima in for a simple state inspection and the treated me like royalty. They are very kind and professional. Would recommend go I brought my 2019 Kia Optima in for a simple state inspection and the treated me like royalty. They are very kind and professional. Would recommend going to Kia for all your needs. Sam is the one who helped me out, and Kelvin is the one sold me the car. Great people and great management! Thanks guys! More
Very nice We were in and out in 30 minutes tops. Nice job thanks so much for your help with the car service We appreciate it. Tesa We were in and out in 30 minutes tops. Nice job thanks so much for your help with the car service We appreciate it. Tesa More