Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Coastal Kia - Service Center
Wilmington, NC
3,322 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,322 Reviews of Coastal Kia - Service Center
Sort by
September 18, 2019
Wonderful Everyone was courteous, friendly and extremely professional. I was given a complete explanation for the required service. I was told it would take a s Everyone was courteous, friendly and extremely professional. I was given a complete explanation for the required service. I was told it would take a specific time frame and they were right More
by LORETTAGRILLO
Verified CustomerEmployees Worked With
Howard
September 18, 2019
Service As always, the service department was way above par. I was met at my vehicle, checked in and seated within 5 minutes. All my concerns were addressed As always, the service department was way above par. I was met at my vehicle, checked in and seated within 5 minutes. All my concerns were addressed and handled. This is the best service department I have encountered in my 50 plus years of auto ownership More
by LINDYDAIL
Employees Worked With
Sam Weisman and Howard ?
September 18, 2019
Always a good visit I’ve been using this service center since I move here from Augusta. Sam has been my main point of contact. But the rest of the team has alway stepped I’ve been using this service center since I move here from Augusta. Sam has been my main point of contact. But the rest of the team has alway stepped up to answer my questions too. Being a retired device rep. I know what it takes to do their job. They know their stuff. More
by BUXY4201
Employees Worked With
Service center team and Kevin West
September 18, 2019
Quick and efficient I was in and out of the service center in under 30 mins. This was the first visit with this vehicle so my oil change/tire rotation was free! Great j I was in and out of the service center in under 30 mins. This was the first visit with this vehicle so my oil change/tire rotation was free! Great job! More
by DLCUYLER
Employees Worked With
September 18, 2019
Great service beginning to end I was greeted by the service advisor immediately as I pulled. Very friendly, received a call with the diagnosed problem which was covert under warra I was greeted by the service advisor immediately as I pulled. Very friendly, received a call with the diagnosed problem which was covert under warranty with no problem. Picked up my car at end of work day with a fresh carwash. Excellent service from COASTAL KIA More
by CMD1978
Employees Worked With
September 17, 2019
Service Consultants Never Disappoint Like always the service department is helpful! Many times as a woman you go to have your car serviced and you feel like they are trying to take advant Like always the service department is helpful! Many times as a woman you go to have your car serviced and you feel like they are trying to take advantage of you because you don't know the lingo. This does not happen I coastal kia! The service consultants are always willing to explain thoroughly the process and why. I always recommend Coastal Kia, for the product and customer experience. More
by GEORGETTEBONDAREK
Employees Worked With
September 17, 2019
Great service! A+A+A+ Great service! Awesome customer service. Short wait. Nice waiting area. No hassels. Highly recommend them. Easy to talk too. Will definitely go A+A+A+ Great service! Awesome customer service. Short wait. Nice waiting area. No hassels. Highly recommend them. Easy to talk too. Will definitely go back again. More
by ALLISONICOLEM
Employees Worked With
Howard, service
September 17, 2019
First oil change I brought our Kia Soul in for its 1st oil change, and I didn't realize that it was free. Oil changed, tires rotated and a free car wash. Thank you eve I brought our Kia Soul in for its 1st oil change, and I didn't realize that it was free. Oil changed, tires rotated and a free car wash. Thank you everyone. More
by ROBINNEWTONMOULTON
Employees Worked With
I am sorry, I am not good with names but the service department was great. We appreciate all that you do.
September 17, 2019
No job too small When AAA could not fix my flat tire because of a locking lug nut, the Kia service department gave me the number of a towing company that took the car When AAA could not fix my flat tire because of a locking lug nut, the Kia service department gave me the number of a towing company that took the car directly to the Coastal Kia service department from AAA at no charge. Wow! Couldn't be better service than that. More
by LA.THOMASITA
Employees Worked With
Sam Weissman
September 17, 2019
Very efficient visit, excellent service provided The service team at Coastal Kia exceeded any expectations that I had for this visit (and I already had a high opinion of this dealership and it’s sale The service team at Coastal Kia exceeded any expectations that I had for this visit (and I already had a high opinion of this dealership and it’s sales staff). A very good experience, no hesitation to contact them again if any issues arise in the future. More
by Phil M
Employees Worked With
