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Coastal Kia - Service Center

Wilmington, NC

4.8
3,321 Reviews

3,321 Reviews of Coastal Kia - Service Center

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September 24, 2019

My reason for this review I could not have had a better experience. Everyone was very helpful,courteous, and understanding Things were explained in detail the problems with m More

by BRENDA2668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Bob
Sep 25, 2019 -

Coastal Kia responded

Thank you for the wonderful service review and thoughtful feedback. We love the comment "I could not have had a better experience". We realize there are dozens of local service centers to choose from. Thank you for trusting our Kia Factory Trained Technicians and Service Consultants. We are thrilled to have the opportunity to earn your business. Please let us know if you need anything. We are here to help.

September 22, 2019

Oil Change When I arrived for my schedule oil change service Sam greeted me and has all the necessary preparations for my oil change. Check-in was very easy. Sa More

by CJCB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam , Howard
Sep 23, 2019 -

Coastal Kia responded

Fantastic! Thank you for the sincere five star service review for Coastal Kia. It was extremely thoughtful of you to mention Sam by name. Your wonderful review and awesome comments have been shared with Sam and our entire staff. We love to hear that "check-in was easy" and "Sam was extremely friendly and efficient". Thank you for choosing Coastal Kia for your automotive service needs. We appreciate your loyalty and look forward to seeing you again soon.

September 20, 2019

This is my brother Darryl and this is my other brother Darry Okay, a little joke and suddenly I realize Sam probably won’t get the joke but Bob will. The point is, I feel like family and hey, I usually wait whil More

by irishactor55@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Bob and Kelly
Sep 20, 2019 -

Coastal Kia responded

Thank you so much! We appreciate the amazing five star review and thoughtful testimonial. You are family! It was awesome of you to mention Sam, Kelly and Bob in your gracious review. Our mission is to treat clients the way we wish to be treated at every visit. Your review has been shared with our staff. Thank you for choosing Coastal Kia! You are appreciated! Thanks again

September 20, 2019

Service Sam is always courteous and accommodating. He got my vehicle in and out faster than expected. The service department also washed my car for free. More

by RESTANDAERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 20, 2019 -

Coastal Kia responded

We think Sam is wonderful too. Thank you for the comment, "Sam is always courteous and accommodating". We are thrilled he was able to exceed your expectations and get you back on the road quickly. We are glad to hear you were able to enjoy our Courtesy Wash service. Thank you for choosing Coastal Kia!

September 20, 2019

Very efficient service Just relocated here from Pa., first time at Coastal KIA and service was easy to schedule, the supervisors were efficient, friendly and knew their vehi More

by rjwalterex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2019 -

Coastal Kia responded

Welcome to the local community! We are thrilled you chose us for your service needs. Please call us if you need anything. We are here to help. We sincerely appreciate the five star review and thoughts regarding your first service visit. Welcome to the Coastal Kia Family. We hope to see you again soon.

September 19, 2019

Oil Change The Kia Maintenance Dept is always very helpful and walks you through what scheduled maintenance needs to be done. I would highly recommend this depa More

by bstephens.ma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2019 -

Coastal Kia responded

Thank you so much for the high recommendations. We sincerely appreciate the five star service review and gracious comments. We are here to help so please call us if you need anything. Thank you for being such an important part of the Coastal Kia Family!

September 19, 2019

Great experience! I went for a car inspection, and the staff were very friendly and accommodating. They took the time to help me understand the process of paying my car More

by SGMW37862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2019 -

Coastal Kia responded

Great! Thank you for the awesome five star service review. We strive to treat our clients the way we wish to be treated. Thank you for recognizing our efforts. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

September 19, 2019

Took Care Of Everything Had an immediate car issue that needed a quick fix and they cook care of everything for me. Set my up with Enterprise for a rental, and got the car ta More

by Jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Sep 20, 2019 -

Coastal Kia responded

Thanks Jake for the five star review! We appreciate the wonderful feedback and kudos. We hate you had a service issue but are very glad we were able to exceed your expectations will little inconvenience. Thank you for choosing Coastal Kia!

September 19, 2019

FIRST CLASS ALL THE WAY From the handshake as soon as you get out of your car to the handshake when you leave, service and staff and amenities are first class!! More

by BAKERFORSYTHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Sep 20, 2019 -

Coastal Kia responded

Fantastic! Thank you for recognizing our professionalism. We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online. Thank you for choosing Coastal Kia!

September 18, 2019

Wonderful Everyone was courteous, friendly and extremely professional. I was given a complete explanation for the required service. I was told it would take a s More

by LORETTAGRILLO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Sep 19, 2019 -

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and gracious comments. We are thrilled our service team was effective and efficient in delivering a great service experience. Thank you for sharing your thoughts online. We sincerely appreciate your business at Coastal Kia. Thanks again.

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