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Coastal Kia - Service Center

Wilmington, NC

4.8
3,321 Reviews

3,321 Reviews of Coastal Kia - Service Center

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October 02, 2019

Always Great! I have NEVER had any trouble with the Service Department. Everyone there is always so nice and helpful. Service with a smile! I always feel at ease br More

by JFF3120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, driver, there was another gentleman that checked me in and I can't remember his name (Howard maybe?)
Oct 02, 2019 -

Coastal Kia responded

We love the comment, "service with a smile". Awesome! Thank you so much for the five star service review. It means the world to us to have you trust your vehicle with our Kia Factory Trained Service Consultants and Technicians. We love that you feel at ease and comfortable. Thank you for choosing Coastal Kia.

October 02, 2019

Thanks Coastal Kia My Kia had a recall. Since I have never dealt with this I was a little hesitant. Howard was so kind, courteous and professional reassuring any concer More

by FYIJENN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 02, 2019 -

Coastal Kia responded

Thank you for the gracious comments and five star service review. It was thoughtful of you to mention Howard in your comments. He truly is "kind, courteous and professional". We are lucky to have him. Your wonderful review and awesome kudos have been shared with our team. Please call us if you need anything. We look forward to seeing you again during your next service visit. Thanks again.

October 02, 2019

Live in New York but get Service from Coastal Kia I live in New York but when I come to visit my daughter in Wilmington , I shcedule service with my Sorento. I basically due all the major service wit More

by TOMPAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Oct 02, 2019 -

Coastal Kia responded

You are so welcome! Thank YOU for trusting our service department with your Sorento when you are in town visiting your daughter. We are thrilled to hear you were able to enjoy our Courtesy Van Experience. We hope to see you again soon. Please call us if you need anything and share this invitation with your daughter as well. Thank you for choosing Coastal Kia!

October 02, 2019

state inspection I made an appt for the state inspection. Howard, my advisor met me at my car and start all the paper work. He told me how long it would take, so I wai More

by VICKYMCLEANYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 03, 2019 -

Coastal Kia responded

Great! Thank you so much for the five star service review and for mentioning Howard by name. We are here to help. Please let us know if you ever need us for anything. We appreciate you recognizing our efforts to get you back on the road safely and efficiently. Thank you for being an important part of our Coastal Kia Family.

October 02, 2019

MAINTENANCE SERVICE COMPLETED We always receive courteous and prompt service, from start to finish.Courtesy "drop off" was a PLUS. Customer service is at the highest standard alwa More

by SMEEKERNC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin; Kelly Meadows
Oct 03, 2019 -

Coastal Kia responded

Thank you ! We sincerely appreciate the five star service review and gracious comments. We love to hear you "always receive courteous and prompt service". We are humbled by your additional comment, "customer service is at the highest standards always". This is our goal with every client during every visit. Thank you for choosing Coastal Kia!

October 02, 2019

My Car Would Not Start My car would light up but it wouldn't start. So I brought my car in to Coastal Kia for service. I was out of town so I was not sure how the service wo More

by VIVIANVERNICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 03, 2019 -

Coastal Kia responded

Thank you for the five star review. We hate that both you and your aunt had battery issues at the same time. We are thrilled to hear Sam and our service team were able to get both of you back on the road safely. It is wonderful to hear you both were able to take advantage of our convenient Saturday service hours. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again.

October 02, 2019

Great An awesome experience and work well done. Always friendly and helpful. Sam always makes sure that I am acknowledged as soon as I drive up to the servi More

by MLTHOM1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 03, 2019 -

Coastal Kia responded

Sam is amazing and it was thoughtful of you to recognize it! Thank you so much for the five star review and gracious comments. We want to treat you like family during every visit. Thank you for trusting your vehicle with our Kia Factory Trained Service Advisors and Technicians. We are thrilled to hear Sam has created a great relationship with you and has earned your trust. You are a very important part of our Coastal Kia Family and we appreciate you! Thanks again.

October 02, 2019

Service They treat you like you are very important to them and they are going to make sure that you are going to be very happy when leave from there. More

by dscampbell3621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 03, 2019 -

Coastal Kia responded

Thank you for the gracious remarks! We truly appreciate the five star review. We love the comments, "they treat you like you are important to them" and "they are going to make sure that you are very happy when you leave". This is what we are all about at Coastal Kia! We want everyone to enjoy a "truly exceptional experience". Thank you for allowing us to earn your business and your trust. Please call us if we can be of service. Thanks again.

October 02, 2019

Great Service My experience was great. Stephen and Bob were very helpful and come highly recommended. They were very informative and made me feel at ease. I thoroug More

by HBHART24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Bedenbaugh
Oct 02, 2019 -

Coastal Kia responded

Thank you for the five star service review. It is great to hear you "thoroughly enjoyed your experience". We appreciate your thoughtful feedback and for mentioning Stephen and Bob by name. We are thrilled to hear our team was able to exceed your expectations. Thank you for choosing Coastal Kia!

October 02, 2019

A good experience I've always had excellent service. Never waited longer than normal. Very comfortable in waiting area. The car wash was an additional plus. I would de More

by Dolores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 02, 2019 -

Coastal Kia responded

Great! Thank you for the wonderful review. We are thrilled to hear you didn't have to wait long while you were in service. We love that you enjoyed our Customer Lounge Experience and Courtesy Car Wash. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

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