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Coastal Kia - Service Center

Wilmington, NC

4.8
3,233 Reviews

3,233 Reviews of Coastal Kia - Service Center

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August 22, 2019

very good in for an oil change. reviewed what my car needs in the future. Order a new sun visor for my car. Set up new appt More

by VICKYMCLEANYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam weismann
Aug 22, 2019 -

Coastal Kia responded

Great! Thank you for the feedback and five star review. We appreciate you trusting our Kia Factory Trained Service Consultants and Technicians with your automobile. We look forward to seeing you during your next visit. Thank you for choosing Coastal Kia!

August 22, 2019

Service Thank you to my service advisor, Sam. Sam followed up and scheduled all necessary work in one day making my life easier! I appreciate it. More

by BROCHESTER01
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Aug 23, 2019 -

Coastal Kia responded

Thank you for mentioning Sam by name. It is wonderful to hear he made "your life easier" by exceeding your expectations. We are thrilled your service visit went well. Thank you for the review and gracious comments. Please call us if you need anything. We are here to help. You thoughtful comments have been shared with Sam and our entire service staff. Thanks again.

August 22, 2019

Kia was great The friendly and timely service was great. Sam was helpful and Bob went out of his way to help me too. A big thank you! More

by sldy0602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 22, 2019 -

Coastal Kia responded

We owe YOU a "Big Thank You!" We are thrilled to hear our service team took good care of you during your recent visit. It was thoughtful of you to mention Sam and Bob by name. Thank you for choosing Coastal Kia!

August 22, 2019

Kia soul The service department was very helpful and thorough when I went in for my first vehicle service. They were professional and all that I had heard abou More

by slvought
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Coastal Kia responded

Welcome to the Coastal Kia Family! We are thrilled to hear your first service visit went well. It was kind of you to express that our team exceeded your expectations. We strive to treat our clients the way we wish to be treated. Thank you for the review and for choosing Coastal Kia!

August 21, 2019

Great Service Great response to an issue with indicator lights in the dash. Working to get repair components. Good reception from the staff and timely updates, Th More

by CAPTGUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Coastal Kia responded

Fantastic! Thank you for the great review and gracious comments. We are thrilled to hear our service team was able to address your indicator light issue. It was thoughtful of you to go online and give us such a wonderful five star review. We appreciate it! Thank you for choosing Coastal Kia!

August 21, 2019

Like visiting friends Sam, made my service pleasant and understandable. While in service, he is the best company representative possible. A true pleasure coming to know hi More

by GRAMASR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service.
Aug 21, 2019 -

Coastal Kia responded

We are thrilled to hear Sam made you service experience, "pleasant and understandable". Thank you for the wonderful comments and awesome five star review. Thank you for being such an important part of our Coastal Kia Family!

August 21, 2019

In and out repair Came in with a low tire pressure issue. Having just had the same message, that time with a subsequent flat tire, I was a little wary. The receptioni More

by Lynne 25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey, Bob Tomlin
Aug 21, 2019 -

Coastal Kia responded

Wonderful! We are thrilled Howard in our service department was able to address your tire pressure concerns quickly and efficiently. We sincerely appreciate the five star review. It was thoughtful of you to mention Howard by name. Please call us if you need anything. We are here to help. Thanks again.

August 21, 2019

Satisfactory as usual As usual my experience with the Service Dept. at Coastal. There was one small problem this time, however. The service was to replace the wheel sensor More

by TRCSR39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Service writer
Aug 22, 2019 -

Coastal Kia responded

Thank you for the great feedback and wonderful review. We are here to help. Please call our Service Director John Wigger so that we may address the concern with your splash guard. He may be reached at 910-408-0100. We appreciate your business and look forward to hearing from you soon. Thank you !

August 21, 2019

professional It was as I have grown to expect. Warm friendly greeting, professional handling, and good service. I am not a wordy person. Good bye you all. More

by NORMANAMEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam & bob
Aug 21, 2019 -

Coastal Kia responded

Thank you ! We appreciate the short and sweet five star review and gracious comments. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

August 20, 2019

Perfecto!!! Always, always expect glowing remarks regarding your service center. Unless you replace Sam then we have a problem!. Everybody are awesome! Service be More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam (I promise his isn’t my son...
Aug 20, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and kudos for Sam. Don't worry... Sam is not going anywhere. :) He is an asset to our Coastal Kia team and we are lucky to have him. We appreciate the wonderful comments We are tickled to hear you love your Kia and our service team. Please call us if you need anything. Thank you for your loyalty to the Kia brand, Sam and Coastal Kia!

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