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Coastal Kia - Service Center

Wilmington, NC

4.8
3,322 Reviews

3,322 Reviews of Coastal Kia - Service Center

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October 17, 2019

All a pleasure to go there. Wonderful experience every time a go. Sam at the service desk is always so helpful. All the guys at the service desk are. Will continue to come to co More

by AMCKITRICK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from the service desk
Oct 18, 2019 -

Coastal Kia responded

Isn't Sam in service just the best? Thank you for the five star service review and awesome comments. It was thoughtful of you to mention Sam and our service team members in your review. Coastal Kia appreciates your loyalty. We strive to treat each client the way we wish to be treated.Please call us if you need anything, we are here to help. Thank you!

October 16, 2019

Came in for repair Sam was very friendly and helpful. the wait for my repair was not that long. Would have been good to know that the part was not covered under warranty More

by EARLCROFT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam
Oct 16, 2019 -

Coastal Kia responded

Thank you for the review and feedback. It was gracious of you to mention Sam by name. We are thrilled you found him friendly and helpful. Thank you for choosing Coastal Kia!

October 16, 2019

Very pleasant experience Howard Ramsey is always knows what needs to be done and takes care of it. Very pleasant to deal with also which is an added bonus for the visit. More

by ANNDUMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 16, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for Howard. He is amazing and we are lucky to have him. Please call us if you need anything. We are here to help. Thanks again!

October 16, 2019

Great advisor Coastal Kia has the best service department in the country. Howard Ramsey one of the advisor there Always takes his time to go over everything and any More

by ANTHONY1668
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 16, 2019 -

Coastal Kia responded

How gracious of you! Thank you for the five star review. It was thoughtful of you to mention Howard by name. We appreciate the warm remarks. Thank you for choosing Coastal Kia!

October 15, 2019

Squeeky breaks My daughter was very upset about her car that she loves. Very noisy so I checked the car out myself and yes I had a concern about her breaks. Went o More

by PAUL.BATES55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dont remember any of the names I am so sorry
Oct 15, 2019 -

Coastal Kia responded

Great news! Thank you so much for the wonderful service review. We could not agree more... safety first. Please have your daughter reach out if she needs anything. We are here to help. We are thrilled you found our process user friendly. We sincerely appreciate your business. We are just a phone call away. Thanks again!

October 15, 2019

First service Everything was wonderful! Service was completed in a timely manner and the staff was radiating with kindness. I will definitely be back for my next se More

by AMUZIKLUVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Oct 15, 2019 -

Coastal Kia responded

Fantastic! We are thrilled your first service visit went so well. Thank you for the five star review. We love the comment, "the staff was radiating with kindness". Awesome !It is wonderful to hear we exceeded your expectations. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

October 15, 2019

Warning Light Service Rep explained tire pressure was low... tires were inflated properly and I got a free car wash at no cost to me for the service!! More

by MADDERMAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Coastal Kia responded

Yea ! Thank you for the five star service review. We are happy to hear you were able to take advantage of our Courtesy Car Wash Program. We know there are dozens of local service centers to choose from in our community. Thank you for choosing Coastal Kia! We are the home of the "truly exceptional experience".

October 14, 2019

great experience I called Sam to schedule my appt and was scheduled that same week - sooner rather than weeks later. Sam is always polite and efficient I had my c More

by bobonlc58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam
Oct 15, 2019 -

Coastal Kia responded

We realize every day how amazing Sam is. Thank you for recognizing his efforts. It was thoughtful of you to go online and give us such an amazing five star review. Thank you for that and thank you for mentioning Sam by name. We are thrilled we were able to exceed your expectations. Thank you for choosing Coastal Kia!

October 14, 2019

Great service department They really care about their customer's time and don't try to force services you don't need on you, but make recommendations as needed More

by stilljones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin, Sam Weisman, Bob-shuttle driver
Oct 15, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star service review. We appreciate you recognizing our efforts in respecting our client's time and needs. We realize there are dozens of local repair facilities to chose from. We want to thank you for choosing our Kia Factory Trained Service Consultants and Technicians. We are thrilled we have earned your business and we will not let you down. We look forward to seeing you during your next visit. Thanks again.

October 13, 2019

Recall repairs Great service, fast and friendly. Went above and beyond exceeding my expectations to make sure my vehicle was taken care of. The shuttle service was a More

by RENEE8987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 13, 2019 -

Coastal Kia responded

We love this! Thank you so much for the review. It was thoughtful of you to mention our shuttle service and it’s driver Bob. We are humbled by your comment “great job guys,way to do business”. Thank you for being such an important part of our Coastal Kia Family.

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