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Coastal Kia - Service Center

Wilmington, NC

4.8
3,322 Reviews

3,322 Reviews of Coastal Kia - Service Center

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October 22, 2019

Same day service. I called earlier in the day for an appointment later in the day. Robert was so accommodating and friendly. I arrived on time and waited while my car More

by pcmike50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 24, 2019 -

Coastal Kia responded

Wonderful! Our entire Coastal Kia Team wants to thank you for the five star review and awesome comments. We know you are enjoying your new 2020 Kia Sportage! We appreciate the gracious comments and are thrilled your first service went so well. We are home of the "truly exceptional experience". Please call us next time you need service and we will pick up your Sportage and deliver it back after service. We strive to exceed your expectations during every visit. Thanks again!

October 22, 2019

Awesome Coastal Loa was not only very nice, but they were very quick as well. I have had some pretty bad experiences with dealerships, bur Coastal Kia took ca More

by ISABA0418
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 24, 2019 -

Coastal Kia responded

Thank you! We appreciate the five star review and fantastic review. We want to thank you for the comments and recommendations. Please let us know if you need anything. We are here to help!

October 22, 2019

Very good and nice people there Well I took my Niro for an oil change and alainment it was done with time to spare Sam was great and Phil was too More

by HEIKECRUMP99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam , Phil, Steve,dewin
Oct 22, 2019 -

Coastal Kia responded

Thank you so much for the five star review! Your gracious comments have been shared with Sam and Phil in our service department. We are thrilled they exceeded your expectations and completed your service in a timely manner. We love being able to take care of your Kia Niro. Thank you for being an important part of our Coastal Kia Family!

October 22, 2019

Customer review in Service Center. Very polite greeting from Sam at Service Center. He kept me well updated regarding progress and projected time of completion. I didn’t even have an ap More

by Katydiddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from Service
Oct 24, 2019 -

Coastal Kia responded

Wonderful! Thank you for the amazing review and gracious comments. It was extremely thoughtful of you to mention Sam Weisman by name. Your comments have been shared with Sam and our entire service team. We aim to exceed your expectations during every visit. Thank you for choosing Coastal Kia!

October 22, 2019

Recall work My engine seized due to recalled bearings. What I thought was going to be a long process took less than a week. Very impressed with the work done and More

by HARRYVAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Coastal Kia responded

Great news! Our entire Coastal Kia team wants to thank you for this amazing five star review. We are thrilled we exceeded your expectations by completing the service faster than expected. We love the comment, "very impressed with the work done and the quality of the service staff". Thank you for choosing Coastal Kia! Feel free to take advantage of our complimentary Service Concierge drop off and pick up program during your next visit. Please call us if you need anything. We are here to help. Thanks again.

October 20, 2019

Fast, friendly and professional. Coastal Kia has been very helpful and the staff are professional when it came time to purchase my Kia and service it. Also they understand the meaning More

by DHUFFSTETLER4901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McScavage
Oct 21, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to recognize our attention to detail. We do truly strive to respect our client's time which we realize is very precious. We appreciate your business. Please call us if you need anything.

October 19, 2019

Feels like I get my Jag serviced Okay, okay, it’s no surprise to the team at Kia that ‘Professional, courteous, service with a smile’ is standard but it feels like I’m driving a car o More

by irishactor55@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Bob and Howard but let’s not forget the courtesy driver, Bob or Billy.
Oct 19, 2019 -

Coastal Kia responded

We love this! You are a “GOLD standard customer” but more importantly you are Coastal Kia Family! Thank you for the five star review and for mentioning our dream team of service consultants by name. Call us if you need anything. Thanks again!

October 18, 2019

Engine replacement Excellent service as usual. Bob was great and kept me informed. He answered all of my questions and even managed to get my molding replaced and brake More

by CMHATCH12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Oct 18, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. We appreciate the gracious comments and kudos for Bob Tomlin. We are thrilled to hear your molding replacement and brake service went well. Please call us if you need anything. Thank you for choosing Coastal Kia!

October 18, 2019

As always, Coastal Kia has the best, friendliest, service. The service at this dealership has been wonderful since I first became a customer in 2011. Steve Kramer sold me my last 2 Souls. Awesome guy! And my More

by SCBUM64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service and Steve Kramer in sales
Oct 18, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate your loyalty and gracious comments. It was extremely thoughtful of you to mention Steve Kramer by name. We love that he takes such great care of you and that you are happy. We could not agree more about how wonderful Sam is. Thank you for recognizing his efforts. We are lucky to have Sam and Steve on our Coastal Kia Team. Thanks again.

October 17, 2019

Quick easy fix of tire with nail Warning low tire pressure came on on my 3 month old Kia Soul and indicated that left rear tire was very low in tire pressure. Drove it to Kia dealer w More

by RBIDPI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 17, 2019 -

Coastal Kia responded

Great news! We are here to help. Thank you for the five star service review and testimonial regarding your first service visit. We strive to deliver a "truly exceptional experience" to every client during every visit. We are thrilled our team took great care of you and exceeded your expectations when an issue arose. Thank you for being an important part of our Coastal Kia Family. We love that we have earned your business and your trust. Thanks again.

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