Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,322 Reviews

3,322 Reviews of Coastal Kia - Service Center

Sort by
November 02, 2019

Completely satisfied. Since the new ownership took place last year, there has been a very positive overall transformation. The Service Dept. makes your visit a welcoming on More

by fmorris3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in Service
Nov 04, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star service review and kudos for Sam in our service department. We love your loyalty to the brand and to Coastal Kia! We have tried extremely hard to live up to our name of being home of the "truly exceptional experience". Don't forget we offer:: *first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, loaner vehicles by appointment, courtesy car wash and more. Thank you for being such an important part of our Coastal Kia Family!

November 02, 2019

Top Notch Service I took my daughter's car in for 2 issues. The technician quickly determined the reason was due to an aftermarket item that was causing electrical iss More

by CHEYENNE13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob from the service department
Nov 04, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and for mentioning Bob by name. We appreciate it so much. It is wonderful to hear our team quickly and efficiently returned your vehicle to factory standards and fixed your concerns. We are thrilled we have earned your trust and your business. Thank you for choosing Coastal Kia!

November 02, 2019

Wonderful Service! I never have an issue coming here. Always great quality and friendly service. I highly recommend getting your car serviced at Coastal Kia of Wilmingto More

by 4maggiesue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Coastal Kia responded

Wow! Thank you for the awesome five star service review and high recommendations. We absolutely love the comment, "always great quality and friendly service". We sincerely appreciate your business. We love your testimonial. Please call us if you need anything. We are here to help. Thanks again.

November 02, 2019

New battery installation They were very responsive when the battery in my car died. They got my car in and out in a timely manner. They treated me very well. More

by ENCRETIRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Coastal Kia responded

Great news! We hate you had battery concerns recently. We appreciate the kudos and great service review. We realize our client's time is precious and try to do everything in our power to get you back on the road safely and quickly. Don't forget we offer a Service Concierge that will pick up your vehicle and drop it off after service completion. Oh... and don't forget the free courtesy wash after service too. Thank you for choosing Coastal Kia! We look forward to seeing you again soon.

November 02, 2019

Very accommodating Coastal Kia, once more, did a wonderful job servicing our car and living up to their well-earned reputation of courtesy, friendliness and professional More

by KIPLINGSMOM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Coastal Kia responded

Awesome! Thank you so much for the five star service review and gracious comments. We appreciate your loyalty. We simply love the comment "living up to their well-earned reputation of courtesy, friendliness and professionalism". We are thrilled that we are able to exceed your expectations. Please call us if you need anything. We are here for you and ready to help. Thanks again.

November 01, 2019

Great service except for shuttle The technicians at Coastal Kia are fantastic and Howard is the best. Bob, the shuttle driver, is another matter entirely. He is unprofessional and More

by MONICA.SAVIDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Nov 04, 2019 -

Coastal Kia responded

Thank you for the five star review and kudos for Howard in our service department. We appreciate your time on the phone today. Your comments will be shared with Bob and his supervisor. Feedback only makes us better and is always welcome. Please call us if you need anything. We are here to help.

November 01, 2019

Wonderful Service The Best In Wilmington Wonderful SERVICEMEN AND LADIES VERY HELPFUL AND FRIENDLY VERY CLEAN WAITING AREA VERY GOOD COFFEE WATER AND SNACKS SERVICE WAS GREAT I HIGHLY RECOMME More

by TERRYGREEN56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two others can’t remember names VERY Professional
Nov 01, 2019 -

Coastal Kia responded

Wonderful! Thank you for the awesome service review and testimonial. We are thrilled you were able to take advantage of our Customer Lounge Experience. Don't forget we offer a Service Concierge that will pick up your vehicle and drop it back off too. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

October 31, 2019

The best service experience I’ve ever had in my life! I have never had a better service experience. Not with Porsche, Audi, Honda or Acura. I have never had a better quality vehicle. It is the reason I wi More

by RODSMITH123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Arthur
Oct 31, 2019 -

Coastal Kia responded

Bravo! Thank you for the amazing five star review. It was extremely thoughtful of you to share your thoughts and commitment. We strive to deliver a "truly exceptional experience" during every visit. We love that you are pleased with our service and our product. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

October 31, 2019

satisfied customer This dealership always makes me feel welcomed and special. Sam Weisman is always helpful and friendly. He explains everything to me and they go out of More

by Kiaforte2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam weisman
Nov 01, 2019 -

Coastal Kia responded

We love that you always leave with a smile. Wonderful! Thank you so much for the five star review and gracious comments. It was thoughtful of you to mention Sam Weisman by name. Isn't he just amazing? We think so too. Our team realizes there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again.

October 30, 2019

oil change they got me in on time and out when they told me. Great start to our relationship at a small place they worked hard for your business. More

by CARLEE252003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 31, 2019 -

Coastal Kia responded

Thank you for the five star service review and awesome comments. We appreciate you supporting a small local business! We are home of the "truly exceptional experience". We strive to treat our clients the way we wish to be treated. Don't forget during your next service visit we offer a Service Concierge who will pick up your vehicle and drop if off after it is ready to go. We pride ourselves on our A+ BBB rating and review scores. We are here to serve. Please call us if you need anything. Thanks again!

...
264
...