Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,139 Reviews

3,138 Reviews of Coastal Kia - Service Center

Sort by
August 21, 2019

In and out repair Came in with a low tire pressure issue. Having just had the same message, that time with a subsequent flat tire, I was a little wary. The receptioni More

by Lynne 25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey, Bob Tomlin
Aug 21, 2019 -

Coastal Kia responded

Wonderful! We are thrilled Howard in our service department was able to address your tire pressure concerns quickly and efficiently. We sincerely appreciate the five star review. It was thoughtful of you to mention Howard by name. Please call us if you need anything. We are here to help. Thanks again.

August 21, 2019

Satisfactory as usual As usual my experience with the Service Dept. at Coastal. There was one small problem this time, however. The service was to replace the wheel sensor More

by TRCSR39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Service writer
Aug 22, 2019 -

Coastal Kia responded

Thank you for the great feedback and wonderful review. We are here to help. Please call our Service Director John Wigger so that we may address the concern with your splash guard. He may be reached at 910-408-0100. We appreciate your business and look forward to hearing from you soon. Thank you !

August 21, 2019

professional It was as I have grown to expect. Warm friendly greeting, professional handling, and good service. I am not a wordy person. Good bye you all. More

by NORMANAMEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam & bob
Aug 21, 2019 -

Coastal Kia responded

Thank you ! We appreciate the short and sweet five star review and gracious comments. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

August 21, 2019

Great Service Great response to an issue with indicator lights in the dash. Working to get repair components. Good reception from the staff and timely updates, Th More

by CAPTGUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Coastal Kia responded

Fantastic! Thank you for the great review and gracious comments. We are thrilled to hear our service team was able to address your indicator light issue. It was thoughtful of you to go online and give us such a wonderful five star review. We appreciate it! Thank you for choosing Coastal Kia!

August 20, 2019

Perfecto!!! Always, always expect glowing remarks regarding your service center. Unless you replace Sam then we have a problem!. Everybody are awesome! Service be More

by irishactor55@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam (I promise his isn’t my son...
Aug 20, 2019 -

Coastal Kia responded

Thank you so much for the five star service review and kudos for Sam. Don't worry... Sam is not going anywhere. :) He is an asset to our Coastal Kia team and we are lucky to have him. We appreciate the wonderful comments We are tickled to hear you love your Kia and our service team. Please call us if you need anything. Thank you for your loyalty to the Kia brand, Sam and Coastal Kia!

August 19, 2019

great experience as always Fast and very courteous! Nice amenities while I wait. Sam always escorts me to my car, opens my door and shakes my hand. Such the gentleman! More

by BAKERFORSYTHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Aug 19, 2019 -

Coastal Kia responded

Awesome! Thank you so much for the five star review and gracious comments. Sam is amazing. It was thoughtful of you to recognize his efforts. Thank you!

August 18, 2019

great service Sam is a great service advisor! He is very friendly and professional. However, I hate all the followup phone calls and emails, very intrusive and ir More

by kfsbnlaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Aug 18, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome five star review. You are so right, “Sam is a great service advisor”. It was kind of you to mention him by name. Thank you for choosing Coastal Kia!

August 17, 2019

Service experience Howard was very pleasant and professional. The work was done in a very efficient manner. I'm very pleased with the whole experience. I would highly re More

by BCOCHRAN611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Aug 17, 2019 -

Coastal Kia responded

Thank you! It was thoughtful of you to mention Howard by name. We appreciate the five star review and kind comments. Howard is truly amazing and we are lucky to have him. He is family. Thank you for choosing Coastal Kia!

August 17, 2019

Excellent Service My experience with Coastal Kia is a positive one everytime. This time I didnt even have to state my name or that I had an appointment. Sam greeted me More

by ctsykes87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Aug 17, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review. We strive to treat our clients the way we wish to be treated. It was thoughtful of you to mention Sam by name. Thank you for choosing Coastal Kia!

August 16, 2019

Great Customer Service! Sam is always there with a smiling face ready to help in any way that he can! He's one of the top reasons I continue to get my car serviced at Coastal More

by HBUNTROCK425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
...
264
...