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Coastal Kia - Service Center

Wilmington, NC

4.8
3,138 Reviews

3,138 Reviews of Coastal Kia - Service Center

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September 05, 2019

Excellent service Arrived early. Met with Service writer quickly. He was very professional and friendly. My car was taken back and the work was finished even before th More

by GWEN.BAKER11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

Coastal Kia responded

Fantastic! Thank you for the awesome five star review. We are thrilled to hear our service team exceeded your expectations. Thank you for the gracious comments. Please call us if you need anything. We are here to help.

September 04, 2019

Another Fantastic Service Bob is always wonderful in service. Very informative. The price for oil change is great. See you next time. I would not go any where else. More

by MARZANABZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Sep 04, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. It was thoughtful of you to mention Bob by name. Thank you for choosing Coastal Kia!

September 04, 2019

Oil change The vehicle was done in a timely manner. Tire rotation oil change and install a new brake bulb and a.c car wash. I am satisfied. More

by mauriceshipman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service only
Sep 04, 2019 -

Coastal Kia responded

Thank you for the five star review! We appreciate you choosing Coastal Kia for your service needs. Please call us if you need anything. We are here to help.

September 03, 2019

repair work I was very pleased with the care my boyfriend and I received by the service department. They were nice enough to keep the car a few extra days for us More

by nicknixon03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard, Bob Tomlin
Sep 03, 2019 -

Coastal Kia responded

Thank you for the review and feedback. We are thrilled Howard and Bob were able to exceed your expectations in our service department. Please let us know when we can recheck your alignment at no charge. Our Kia Factory Trained Technicians would like to diagnose what could be causing the alignment concerns. We are here to help. Please reach out to our Service Director John Wigger at 910-408-0100. We look forward to your call. Thank you for choosing Coastal Kia.

September 02, 2019

everything was completed in a timely ffreindly manne Repaced a passenger side visor. Everything was done effectivelt timely and friendly I appreciate the kind of dealership you have look forward to my ne More

by VICKYMCLEANYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2019 -

Coastal Kia responded

Thank you! We look forward to seeing you at your next visit too. We appreciate the five star review and gracious comments. Thanks again.

September 02, 2019

Great Customer Service I have brought my car into this service center 3-4 times now and the same gentleman has always assisted me. He is always so friendly, kind and consid More

by DLP10140
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Sep 02, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and kudos for our Service Consultant Bob Tomlin. We appreciate your loyalty. Please call us if you need anything. We are here to help.

September 01, 2019

Exceptional service. Very courteous employees. Pleasant experience. I Would highly recommend this dealership. Work was completed in a very short time period. I was very impressed with their expe More

by rpait4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember names.
Sep 01, 2019 -

Coastal Kia responded

Thank you for the amazing five star service review. We appreciate the high recommendations and gracious comments. Our service team truly strives to treat our clients the way we wish to be treated. We realize there are dozens of local service centers to choose from. Thank you for choosing our Kia Factory trained Technicians and Service Consultants at Coastal Kia!

September 01, 2019

Friendly, helpful, thorough Whenever we bring our car in we get fast, friendly and thorough service. Kia sends coupons in email to make the cost manageable. They have a comfy wai More

by KCNUKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
September 01, 2019

Routine maintenance service. Friendly, efficient & professional staff. Greeted as I exited my vehicle. Quickly checked in. Shuttle service to get me to & from work. Awesome exper More

by GAIL.FANUCCHI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Wiesman - Service rep. Kelly - Shuttle driver.
Sep 01, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and awesome comments. Your testimonial has been shared with our entire team. Thank you for the “awesome experience” comment. Please call us if you need anything. We are here to help.

August 31, 2019

Diagnose a problem Needed help in.diagnosing a noise and vibration in steering column. Dealer identified and repaired issue quickly. Checked with me several times and c More

by New to NC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Aug 31, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We are thrilled to hear we were able to address your service concerns quickly and you were able to enjoy our customer lounge experience. Thank you!

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