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Coastal Kia - Service Center

Wilmington, NC

4.8
3,382 Reviews

3,382 Reviews of Coastal Kia - Service Center

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December 06, 2019

Above all my expectations hostess a very nice touch Felt warm important and my comfort was considered more than I have ever experienced at any dealerships and at 68 all I can say is wow thanks for the More

by CINA1251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don t remember
Dec 09, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia! Please let us know if you live in the Wilmington area and would like us to pick up your vehicle next time and deliver it back to you. Our Service Concierge can make this happen. This is just one of the things that makes us the home of the “truly exceptional experience”.

December 06, 2019

GREAT SERVICE The staff was friendly, made you feel at home, was efficient, and maintenance was done quicker than estimated. It's great to have a place that also va More

by BRENDA_HARVEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 09, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review. We sincerely appreciate you choosing our service team for all your service needs. Please call us if you need anything. We are here to help. Thanks again!

December 06, 2019

Top service Sam schedule my car to come in meet me at the car and checked in I gave me an estimated time the car was finished and less than time given and drives More

by PATSPAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam.
Dec 07, 2019 -

Coastal Kia responded

Thank you for mentioning Sam by name. He is wonderful and we are lucky to have him. We sincerely appreciate the five star service review. It is wonderful to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia for your service needs.

December 06, 2019

Oil change and tire rotation Always so helpful and great work. Love the car wash at the end of the visit. Very good about sending coupons and notifications when service is due. More

by Cobest1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 07, 2019 -

Coastal Kia responded

Thank you for the wonderful service review. We sincerely appreciate the feedback. Please call us if you need anything. We are here to help. Thanks again.

December 05, 2019

Great reception and fast service. The process was quick and Was able to work me in our scheduled holiday trips to make sure everything was all right. Great reception and fast service. The process was quick and More

by LEFTLEGG52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

Coastal Kia responded

Thank you for the amazing testimonial and awesome review! We love that your service visit was "quick and efficient". Please call us if you need anything. We are here to help!

December 05, 2019

Great Service! Top not service. Very nice and well mannered. Was able to find the problem and fix it in a timely manner. I would definitely recommend them to anyone More

by CAEZEKIEL1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. We are thrilled to hear you were able to take advantage of our Courtesy Van Experience. We love the comment “top notch service”. Thank you for choosing Coastal Kia!

December 05, 2019

Always friendly Always work in a timely manner. Pleasant to deal With. Very accommodating. Very friendly staff and environment. Am pleased with my purchase for sure. More

by MILLERCHERYL8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 09, 2019 -

Coastal Kia responded

Thank you for the five star review. We sincerely appreciate your loyalty and gracious comments . Thank you for the kudos for our service team. Please call us if you need anything. We are here to help.

December 05, 2019

Friendly and quick to get to my car. . Did work that Kia said needed to be done..Also did a free car wash. Will be coming back for service for my car. More

by PAT39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember their names, but all were very nice.
Dec 09, 2019 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to go online and share your thoughts. We are glad you were able to take advantage of our Courtesy Car Wash Process. Thank you for choosing Coastal Kia!

December 04, 2019

Dead Battery I was trying to go to work when my 2012 Kia Forte wouldnt start. I called Coastal Kia and spoke with Sam. Sam advised me on what to do and had me an a More

by AMANDANHOOVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 05, 2019 -

Coastal Kia responded

Thank you so much for the five star service review! It is wonderful to hear Sam was able to get you going again quickly after your vehicle had issues. Sam is wonderful, his clients love him and we are lucky to have him. We look forward to seeing you again soon.

December 04, 2019

Service Visit Great reception and fast service. Very nice wait area.Sam Weismann greeted me at my driving up and the process was quickly and efficiently started More

by STONEMANJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman-very helpful and friendly.
Dec 05, 2019 -

Coastal Kia responded

Thank you for the kudos for Sam Weisman and awesome five star service review! We are thrilled to hear you were able to take advantage of our Courtesy Lounge Experience. Please let us know if you live local and would like to take advantage of our Service Concierge that can pick up your vehicle at home or work and deliver it back to you upon completion. This is just another way we are able to offer a "truly exceptional experience" to each client during every visit. Thank you for choosing Coastal Kia!

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