Coastal Kia - Service Center

Time 4 Checkup Always nice to come in & be greeted with a warm smile and hand shake. I can count on being heard and understand what I am explaining. Always nice to come in & be greeted with a warm smile and hand shake. I can count on being heard and understand what I am explaining. More

Kia is Fantastic As always, Kia does exceptional work. I have not ever felt so comfortable having my car serviced at a dealership. They are honest, accomodating and As always, Kia does exceptional work. I have not ever felt so comfortable having my car serviced at a dealership. They are honest, accomodating and proficient in everything they do. Thank you for making this part of my life joyful. Merry Christmas to all Kia employees, especially Bob and Sam. Jessica Van Nostrand More

Pointless I went in for warranty work. I told them It was an intermittent problem. They said they could duplicate it. Which I do not believe because my transmis I went in for warranty work. I told them It was an intermittent problem. They said they could duplicate it. Which I do not believe because my transmission shutters AT LEAST once in a 10 mile period. They would not do a loaner car which according to KIA USA they are supposed to for warranty work. All together xxxxty experience. The only thing positive I could say was at least they were polite about not doing their job. More

Fast and courtesy service Very proactive service department. A representative meets you on arrival with IPad or its equal having my intended service on report then asking if an Very proactive service department. A representative meets you on arrival with IPad or its equal having my intended service on report then asking if any additional issues needed to be addressed while at the dealership. Kudos to service consultant Sam Weisman. We'll be back! More

Evcellent Sam did a great job checking me in and keeping me informed of the progress of the work! He is a great asset to Coastal KIA! Sam did a great job checking me in and keeping me informed of the progress of the work! He is a great asset to Coastal KIA! More

Very attentive service managers The appt setting, follow-up emails and text, greeting at the car and professionalism of the staff of impressive. Parts ordered quickly and on time. The appt setting, follow-up emails and text, greeting at the car and professionalism of the staff of impressive. Parts ordered quickly and on time. Car is always clean and washed after every appt. Bob is my service manager point person and does a great job. Sales staff also pro-active with suggestive selling as car ages. More

Door lock not locking from button on door; only from remote. As always, service at Coastal Kia is friendly, prompt, attentive, and efficient. I arrived an hour early because I had other business in Wilmington. I As always, service at Coastal Kia is friendly, prompt, attentive, and efficient. I arrived an hour early because I had other business in Wilmington. I did not expect to be seen early, but just needed a place to relax away from the crowded stores. To my surprise, my car was checked out early, diagnosed very quickly, and I was on my way home. I look forward to having the repair completed when the part arrives because it's such a pleasure to be there! More

recall service My service was A-1.. Howard met me before I could get out of car.. He was very efficient in the entire process of explaining the recall, how long it w My service was A-1.. Howard met me before I could get out of car.. He was very efficient in the entire process of explaining the recall, how long it would take and letting know there was snacks and coffee waiting in the lounge area.. The car ready exactly on time promised. Companies are lucky to have employees such as Howard.. More

Top notch service I have been bringing all my Kias to this service department & have always been pleased with their customer service, knowledge, and speed. Sam has alwa I have been bringing all my Kias to this service department & have always been pleased with their customer service, knowledge, and speed. Sam has always gone above and beyond to help me. More

Quick and easy They are very friendly and give you total attention. They work very hard for anything you need and take great care of you and your vehicle They are very friendly and give you total attention. They work very hard for anything you need and take great care of you and your vehicle More