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Coastal Kia - Service Center

Wilmington, NC

4.8
3,138 Reviews

3,138 Reviews of Coastal Kia - Service Center

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October 02, 2019

The Best of the Best!! I will not even consider purchasing a vehicle anywhere other than Coastal Kia!! The staff and service are the best of the best! Thanks for everythin More

by JOY SESSOMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard!
Oct 02, 2019 -

Coastal Kia responded

Fantastic Ms. Sessoms! Thank you so much for the five star review and gracious comments. We love your loyalty and passion for Coastal Kia. We sincerely appreciate the five star review. We love the comment, "the staff and service are the best of the best!" Please call us if you need anything. We are here to help. Thanks again!

October 02, 2019

Great advice from Service and Parts managers. I came in with my 2012 Mercedes and wanted advice on a set of tires that would provide comfort and quiet, their advice was spot on and I am delighted More

by SSALEMI13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Coastal Kia responded

Wonderful ! Thank you for the amazing five star service review. We appreciate the gracious comments and loyalty. We are thrilled to hear our service team was able to give "spot on" advice which you were delighted with. Thank you for choosing Coastal Kia. Please call us if you need anything, we are here to help.

October 02, 2019

Sam and John are always very polite and helpful. John, Sam and Bob have been helping me out for 10 years plus. This is our second Kia and maybe considering a Kia Soul for our Daughter. Thanks guys. More

by PDONNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam, bob
Oct 02, 2019 -

Coastal Kia responded

Wonderful! Thank you for the awesome review. It was thoughtful of you to mention John, Sam, Bob and Pat. We are ready when you are. We would love to discuss the Kia Soul option for your daughter. We truly appreciate your loyalty. 10 years.... wow! We are thrilled we have earned your trust. Thank you for choosing Coastal Kia!

October 02, 2019

Amazing My car started to shake and I began to freak out. I called made an appointment. When I took my car in they went above and beyond to make the entire pr More

by AMBER.THORYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2019 -

Coastal Kia responded

Thank you for the wonderful testimonial. We are thrilled to have you share your experience online. Thank you for the five star review and kudos for our service department. Please call us if you need anything. We are here to help. We hate that you were having car issues but are happy to hear we were able to help. Thanks again.

October 02, 2019

Maintenance Very nice people, and I bring my dog and everyone loves him. A few employees came and talked with people waiting and that helps distract us from waiti More

by TLYNNM736
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam
Oct 02, 2019 -

Coastal Kia responded

Thank you so much for the five star review and warm comments. We love being the "pet friendly dealership". We want to make your service wait as comfortable and convenient as possible. Thank you for choosing Coastal Kia!

October 02, 2019

Job well done!! Tended to my car service quickly at my given appointment time!! Even gave me a voucher for my car wash, that I could use at later date, as I was in a More

by LMHOON2DOGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Coastal Kia responded

Fantastic! Thank you for the great review and awesome comments. We are thrilled our team was accommodating considering your time restraints. We are here to help. Thank you for choosing Coastal Kia!

October 02, 2019

Very courteous and efficient Exceptional customer service kept scheduled appt 'performed services as explained . Work was done in the time frame given. Great car wash to top it of More

by PATTISEVERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Oct 03, 2019 -

Coastal Kia responded

We are happy to hear you were able to enjoy our Courtesy Wash Program. We sincerely appreciate the five star review and awesome comments. Thank you for choosing Coastal Kia for your service needs. We are here to serve. Thanks again.

September 24, 2019

My reason for this review I could not have had a better experience. Everyone was very helpful,courteous, and understanding Things were explained in detail the problems with m More

by BRENDA2668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Bob
Sep 25, 2019 -

Coastal Kia responded

Thank you for the wonderful service review and thoughtful feedback. We love the comment "I could not have had a better experience". We realize there are dozens of local service centers to choose from. Thank you for trusting our Kia Factory Trained Technicians and Service Consultants. We are thrilled to have the opportunity to earn your business. Please let us know if you need anything. We are here to help.

September 22, 2019

Oil Change When I arrived for my schedule oil change service Sam greeted me and has all the necessary preparations for my oil change. Check-in was very easy. Sa More

by CJCB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam , Howard
Sep 23, 2019 -

Coastal Kia responded

Fantastic! Thank you for the sincere five star service review for Coastal Kia. It was extremely thoughtful of you to mention Sam by name. Your wonderful review and awesome comments have been shared with Sam and our entire staff. We love to hear that "check-in was easy" and "Sam was extremely friendly and efficient". Thank you for choosing Coastal Kia for your automotive service needs. We appreciate your loyalty and look forward to seeing you again soon.

September 20, 2019

Service Sam is always courteous and accommodating. He got my vehicle in and out faster than expected. The service department also washed my car for free. More

by RESTANDAERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 20, 2019 -

Coastal Kia responded

We think Sam is wonderful too. Thank you for the comment, "Sam is always courteous and accommodating". We are thrilled he was able to exceed your expectations and get you back on the road quickly. We are glad to hear you were able to enjoy our Courtesy Wash service. Thank you for choosing Coastal Kia!

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