Coastal Kia - Service Center

Evcellent Sam did a great job checking me in and keeping me informed of the progress of the work! He is a great asset to Coastal KIA! Sam did a great job checking me in and keeping me informed of the progress of the work! He is a great asset to Coastal KIA! More

Pointless I went in for warranty work. I told them It was an intermittent problem. They said they could duplicate it. Which I do not believe because my transmis I went in for warranty work. I told them It was an intermittent problem. They said they could duplicate it. Which I do not believe because my transmission shutters AT LEAST once in a 10 mile period. They would not do a loaner car which according to KIA USA they are supposed to for warranty work. All together xxxxty experience. The only thing positive I could say was at least they were polite about not doing their job. More

Very attentive service managers The appt setting, follow-up emails and text, greeting at the car and professionalism of the staff of impressive. Parts ordered quickly and on time. The appt setting, follow-up emails and text, greeting at the car and professionalism of the staff of impressive. Parts ordered quickly and on time. Car is always clean and washed after every appt. Bob is my service manager point person and does a great job. Sales staff also pro-active with suggestive selling as car ages. More

Door lock not locking from button on door; only from remote. As always, service at Coastal Kia is friendly, prompt, attentive, and efficient. I arrived an hour early because I had other business in Wilmington. I As always, service at Coastal Kia is friendly, prompt, attentive, and efficient. I arrived an hour early because I had other business in Wilmington. I did not expect to be seen early, but just needed a place to relax away from the crowded stores. To my surprise, my car was checked out early, diagnosed very quickly, and I was on my way home. I look forward to having the repair completed when the part arrives because it's such a pleasure to be there! More

recall service My service was A-1.. Howard met me before I could get out of car.. He was very efficient in the entire process of explaining the recall, how long it w My service was A-1.. Howard met me before I could get out of car.. He was very efficient in the entire process of explaining the recall, how long it would take and letting know there was snacks and coffee waiting in the lounge area.. The car ready exactly on time promised. Companies are lucky to have employees such as Howard.. More

Top notch service I have been bringing all my Kias to this service department & have always been pleased with their customer service, knowledge, and speed. Sam has alwa I have been bringing all my Kias to this service department & have always been pleased with their customer service, knowledge, and speed. Sam has always gone above and beyond to help me. More

Quick and easy They are very friendly and give you total attention. They work very hard for anything you need and take great care of you and your vehicle They are very friendly and give you total attention. They work very hard for anything you need and take great care of you and your vehicle More

Great as usual As always I was served promptly and efficiently. All services were explained to me in detail and my options were given to me for service my vehicle wa As always I was served promptly and efficiently. All services were explained to me in detail and my options were given to me for service my vehicle was washed and I was walked back to my vehicle and the door was open for me when I left. Always great service Sam is especially Kind and always remembers my name More

Great experiences! Sam was outstanding. He met me at my car when I arrived and walked me into the customer service area. Sam kept me informed of the progress of my ser Sam was outstanding. He met me at my car when I arrived and walked me into the customer service area. Sam kept me informed of the progress of my service and even made me a follow up appointment in four months. He then walked me to my waiting vehicle. Sam is a very nice young man and a valuable employee. Thank you! More

Getting new tires I had to get two new tires. One had a nail stuck in it and the other had a bubble. I call Monday to see if they had my tires in stock. They did so the I had to get two new tires. One had a nail stuck in it and the other had a bubble. I call Monday to see if they had my tires in stock. They did so they told to to come on in. They said it would take about two hours. But it didn't it took them about a little over an hour. More