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Coastal Kia - Service Center

Wilmington, NC

4.8
3,329 Reviews

3,329 Reviews of Coastal Kia - Service Center

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December 18, 2019

Amazing customer service From the moment I walked in to Kia, everyone was super polite and helpful. Thank you for all your help and and diagnostics. Easy and comfortable More

by TRACYTRITTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and wonderful comments. We are thrilled you found our staff to be "super polite and helpful". We realize there are dozens of local service centers to choose from. Thank you for trusting our factory trained service advisors and technicians with your automotive repair needs. We sincerely appreciate your business. Thank you for choosing Coastal Kia!

December 17, 2019

Great Service Sam was easy to work with and made sure we knew everything we needed to. He was thorough with his explanation and offered advice on what to do next. More

by wittkofsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 17, 2019 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We are thrilled you had a great experience and Sam exceeded your expectations. He is wonderful and his clients truly love him and his customer service skills. We sincerely appreciate you choosing Coastal Kia for your automotive needs. Please call us if you need anything. We are here to help.

December 17, 2019

Great car care Thank you Bob for always being so professional and kind each time I have been in your service area. The attention to detail impresses me each time I More

by ALIEENPENDLETON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 17, 2019 -

Coastal Kia responded

Thank you so much for the five star review, kudos for Bob Tomlin and your continued loyalty. We appreciate the thoughtful comments and wonderful five star review! We realize there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia! We are here if you need anything. Thanks again!

December 17, 2019

EXCELLENT CUSTOMER SERVICE AS ALWAYS Was met in the parking lot by Sam,who remembered my name,hadnt seen him in quite awhile.I was amazed that he remembered me.The service was friendly an More

by MIKE1096277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SAM
Dec 18, 2019 -

Coastal Kia responded

We love it! Thank you so much for your continued loyalty over the years. This is your 4th Kia.... wow! We sincerely appreciate the five star service review and gracious comments regarding your experience with Sam. We love you too! Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help.

December 16, 2019

Customer Service We went for an oil change, Sam in customer service was very good. He is one of the best customer service reps I have dealt with. More

by PMORROW0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 17, 2019 -

Coastal Kia responded

We could not agree more! Sam is wonderful and truly has the best customer service skills in the business. We are lucky to have him. His clients just adore him; he continues to get awesome reviews on a weekly basis. Thank you so much for the wonderful review and amazing feedback. Your gracious comments have been shared with Sam and our entire team. Thank you for choosing Coastal Kia!

December 16, 2019

Very responsive to my needs. Courteous and dedicated staff. I bought my 2016 Kia in 2017. So far I am very pleased with it and the service. Sam was very helpful. I observed his excellent customer service skills More

by BRENDAJORDANDAVIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 16, 2019 -

Coastal Kia responded

Sam is amazing and it was thoughtful of you to recognize his customer service skills. Thank you for awesome review and feedback.We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing our service department at Coastal Kia. Don't forget we offer a Concierge Service that can pick up your vehicle and deliver it back to you when your service has been completed. This is available for clients who live locally in the Wilmington community. We look forward to seeing you during your next visit. Please call us if you need anything. We are here to help. Thanks again!

December 15, 2019

Great service Sam in service was very much on top of it and was very helpful he did a great job. I would highly recommend working with Sam. More

by TCASTEEN85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 15, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star review and kudos for Sam in our service department. Your gracious comments have been shared with Sam and our entire service team. We sincerely appreciate your loyalty. Thank you for choosing Coastal Kia!

December 14, 2019

Outstanding service Bob, as well as, the rest of your service department deliver a positive customer experience every time. Bob especially is an asset to your company and More

by GHASKELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 14, 2019 -

Coastal Kia responded

We agree! Bob Tomlin is amazing! We are lucky to have had him on our team for many years. Thank you for the kudos and gracious comments. We realize there are dozens of local service centers to choose from. Thank you for choosing Coastal Kia!

December 14, 2019

Service visit Thanks Sam for great customer service. And I waited and it was done when he said it would be! They provided snacks too. And had the tv on More

by KM_COATS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service
Dec 14, 2019 -

Coastal Kia responded

Thank you for the five star service review and kudos for Sam! We sincerely appreciate the feedback and awesome testimonial. Thank you for choosing Coastal Kia!

December 14, 2019

Service foot rest Great got done what I was there for done quickly, washed my car as well, for me out the door so I could get back to work doordashing. More

by AMYTRIBOU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Dec 14, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We sincerely appreciate the kudos and gracious comments. Don’t forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you if you live local. We are here to help. Thank you for choosing Coastal Kia!

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