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Coastal Kia - Service Center

Wilmington, NC

4.8
3,136 Reviews

3,136 Reviews of Coastal Kia - Service Center

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October 15, 2019

Warning Light Service Rep explained tire pressure was low... tires were inflated properly and I got a free car wash at no cost to me for the service!! More

by MADDERMAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Coastal Kia responded

Yea ! Thank you for the five star service review. We are happy to hear you were able to take advantage of our Courtesy Car Wash Program. We know there are dozens of local service centers to choose from in our community. Thank you for choosing Coastal Kia! We are the home of the "truly exceptional experience".

October 14, 2019

great experience I called Sam to schedule my appt and was scheduled that same week - sooner rather than weeks later. Sam is always polite and efficient I had my c More

by bobonlc58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam
Oct 15, 2019 -

Coastal Kia responded

We realize every day how amazing Sam is. Thank you for recognizing his efforts. It was thoughtful of you to go online and give us such an amazing five star review. Thank you for that and thank you for mentioning Sam by name. We are thrilled we were able to exceed your expectations. Thank you for choosing Coastal Kia!

October 14, 2019

Great service department They really care about their customer's time and don't try to force services you don't need on you, but make recommendations as needed More

by stilljones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin, Sam Weisman, Bob-shuttle driver
Oct 15, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star service review. We appreciate you recognizing our efforts in respecting our client's time and needs. We realize there are dozens of local repair facilities to chose from. We want to thank you for choosing our Kia Factory Trained Service Consultants and Technicians. We are thrilled we have earned your business and we will not let you down. We look forward to seeing you during your next visit. Thanks again.

October 13, 2019

Recall repairs Great service, fast and friendly. Went above and beyond exceeding my expectations to make sure my vehicle was taken care of. The shuttle service was a More

by RENEE8987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 13, 2019 -

Coastal Kia responded

We love this! Thank you so much for the review. It was thoughtful of you to mention our shuttle service and it’s driver Bob. We are humbled by your comment “great job guys,way to do business”. Thank you for being such an important part of our Coastal Kia Family.

October 13, 2019

10/12/2019 They are very friendly, listen to my questions and let me know everything that was done on each visit. Always keep me informed of recommended servic More

by BETSYB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 13, 2019 -

Coastal Kia responded

Fantastic! It was thoughtful of you to go online and share your thoughts. We appreciate the five star service review so much. Please call us if you need anything. We are here to help.

October 13, 2019

Great Service From the time we were greeted by service rep, Sam, until we departed the service department, we felt our car was in good hands and that the service ne More

by LTEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman, Service Rep
Oct 13, 2019 -

Coastal Kia responded

Wonderful! We are thrilled we earned your trust and met your expectations. Sam is a true ambassador of how customer service should be delivered. Thank you for your business and thank you for choosing Coastal Kia.

October 13, 2019

Service Excellence Sam Weisman greeted me when I arrived, and he was extremely personable and knowledgeable. He was very thorough in his explanation of the services I r More

by RICKDEBHOUSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 14, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review and kudos for Sam Weisman. He is simply amazing and we know it! His customer service skills are the best and his clients just love him. We are thrilled you are enjoying our Sorento experience. You are an important part of our Coastal Kia Family and we appreciate your business! Thanks again.

October 12, 2019

Great service Great experience. Always ready to help customers. Will continue to bring my car there for service. I appreciate all their customer service. Keep u More

by JBORDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2019 -

Coastal Kia responded

Thank you! We appreciate the kudos and recognition for our efforts. We strive to deliver a “truly exceptional experience” with every client during every visit. We sincerely appreciate the gracious comments and five star review. Thank you for choosing Coastal Kia for your service needs.

October 12, 2019

Very accommodating We actually forgot we needed to get the car to the service department first thing in the morning and only remembered about an hour later, thus render More

by KIPLINGSMOM2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Oct 13, 2019 -

Coastal Kia responded

Awesome! We sincerely appreciate the five star review. We are thrilled to hear you found our staff accommodating and helpful. It is great to hear your service was completed in”record time”. Thank you for choosing Coastal Kia!

October 11, 2019

Vehicle overall check My car was taken promptly to service. The waiting area was comfortable. Good results.everyone was more than nice. And helpful.my service manager Howar More

by RCHASE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin, Howard
Oct 11, 2019 -

Coastal Kia responded

Thank you for the five star service review! We love Howard and are thrilled to hear you found him helpful and efficient. It was thoughtful of you to mention him by name in your review. It is wonderful to hear you were able to take advantage of our Customer Lounge Experience. Thank you for choosing Coastal Kia!

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