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Coastal Kia - Service Center

Wilmington, NC

4.8
3,135 Reviews

3,135 Reviews of Coastal Kia - Service Center

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October 18, 2019

Engine replacement Excellent service as usual. Bob was great and kept me informed. He answered all of my questions and even managed to get my molding replaced and brake More

by CMHATCH12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Oct 18, 2019 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review. We appreciate the gracious comments and kudos for Bob Tomlin. We are thrilled to hear your molding replacement and brake service went well. Please call us if you need anything. Thank you for choosing Coastal Kia!

October 18, 2019

As always, Coastal Kia has the best, friendliest, service. The service at this dealership has been wonderful since I first became a customer in 2011. Steve Kramer sold me my last 2 Souls. Awesome guy! And my More

by SCBUM64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service and Steve Kramer in sales
Oct 18, 2019 -

Coastal Kia responded

Fantastic! We sincerely appreciate your loyalty and gracious comments. It was extremely thoughtful of you to mention Steve Kramer by name. We love that he takes such great care of you and that you are happy. We could not agree more about how wonderful Sam is. Thank you for recognizing his efforts. We are lucky to have Sam and Steve on our Coastal Kia Team. Thanks again.

October 17, 2019

Quick easy fix of tire with nail Warning low tire pressure came on on my 3 month old Kia Soul and indicated that left rear tire was very low in tire pressure. Drove it to Kia dealer w More

by RBIDPI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 17, 2019 -

Coastal Kia responded

Great news! We are here to help. Thank you for the five star service review and testimonial regarding your first service visit. We strive to deliver a "truly exceptional experience" to every client during every visit. We are thrilled our team took great care of you and exceeded your expectations when an issue arose. Thank you for being an important part of our Coastal Kia Family. We love that we have earned your business and your trust. Thanks again.

October 17, 2019

All a pleasure to go there. Wonderful experience every time a go. Sam at the service desk is always so helpful. All the guys at the service desk are. Will continue to come to co More

by AMCKITRICK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from the service desk
Oct 18, 2019 -

Coastal Kia responded

Isn't Sam in service just the best? Thank you for the five star service review and awesome comments. It was thoughtful of you to mention Sam and our service team members in your review. Coastal Kia appreciates your loyalty. We strive to treat each client the way we wish to be treated.Please call us if you need anything, we are here to help. Thank you!

October 16, 2019

Came in for repair Sam was very friendly and helpful. the wait for my repair was not that long. Would have been good to know that the part was not covered under warranty More

by EARLCROFT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam
Oct 16, 2019 -

Coastal Kia responded

Thank you for the review and feedback. It was gracious of you to mention Sam by name. We are thrilled you found him friendly and helpful. Thank you for choosing Coastal Kia!

October 16, 2019

Very pleasant experience Howard Ramsey is always knows what needs to be done and takes care of it. Very pleasant to deal with also which is an added bonus for the visit. More

by ANNDUMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Oct 16, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for Howard. He is amazing and we are lucky to have him. Please call us if you need anything. We are here to help. Thanks again!

October 16, 2019

Great advisor Coastal Kia has the best service department in the country. Howard Ramsey one of the advisor there Always takes his time to go over everything and any More

by ANTHONY1668
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 16, 2019 -

Coastal Kia responded

How gracious of you! Thank you for the five star review. It was thoughtful of you to mention Howard by name. We appreciate the warm remarks. Thank you for choosing Coastal Kia!

October 15, 2019

Squeeky breaks My daughter was very upset about her car that she loves. Very noisy so I checked the car out myself and yes I had a concern about her breaks. Went o More

by PAUL.BATES55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dont remember any of the names I am so sorry
Oct 15, 2019 -

Coastal Kia responded

Great news! Thank you so much for the wonderful service review. We could not agree more... safety first. Please have your daughter reach out if she needs anything. We are here to help. We are thrilled you found our process user friendly. We sincerely appreciate your business. We are just a phone call away. Thanks again!

October 15, 2019

First service Everything was wonderful! Service was completed in a timely manner and the staff was radiating with kindness. I will definitely be back for my next se More

by AMUZIKLUVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Oct 15, 2019 -

Coastal Kia responded

Fantastic! We are thrilled your first service visit went so well. Thank you for the five star review. We love the comment, "the staff was radiating with kindness". Awesome !It is wonderful to hear we exceeded your expectations. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

October 15, 2019

Warning Light Service Rep explained tire pressure was low... tires were inflated properly and I got a free car wash at no cost to me for the service!! More

by MADDERMAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Coastal Kia responded

Yea ! Thank you for the five star service review. We are happy to hear you were able to take advantage of our Courtesy Car Wash Program. We know there are dozens of local service centers to choose from in our community. Thank you for choosing Coastal Kia! We are the home of the "truly exceptional experience".

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