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Coastal Kia - Service Center

Wilmington, NC

4.8
3,383 Reviews

3,383 Reviews of Coastal Kia - Service Center

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January 16, 2020

Bob Tomlin was the best! Very prompt service, amazing shine put on our car, and Bob found unbeknownst to us the repair was all under warranty! Being on vacation from Maine and More

by JACENTERPRISES2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 16, 2020 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star service review and amazing testimonial. It was thoughtful of you to mention Bob Tomlin and share your story. Your wonderful review has been shared with Bob and our entire service team. We love the comment, "pleasant experience all around!" Please come see us again next time you are in the area visiting from Maine. Thanks again! We are here if you need us.

January 16, 2020

I was able to practice my Spanish with Uber in the sales division. I talked to my accountant for an hour. And I caught up with my friends in Peru. Please tell Sam these surveys are too long. Was this More

by JBIEL79
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 17, 2020 -

Coastal Kia responded

Thank you Ms. Biel for the five star review. It was thoughtful of you to mention Uber and Sam by name. Your gracious comments have been shared with them both along with our entire staff. Apologies for the length of the surveys. We appreciate your business and your loyalty. Thanks again!

January 16, 2020

Sam in Service was professional and kept me informed of my car's progress. His attitude has always been pleasant and he represents his Coastal Kia highly More

by MAZZO162
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Jan 17, 2020 -

Coastal Kia responded

Sam is amazing! It was thoughtful of you to recognize his efforts. Thank you for the five star review and kudos. Your gracious review has been shared with Sam and our entire service team. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

January 16, 2020

Oil change I took my 2019 Sorento in for its first oil change. The service guy was very pleasant as usual. He told me it would be an hour to an hour and a half. More

by RLEBARRE46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and awesome feedback. We appreciate your testimonial and loyalty. We appreciate the high recommendations and recognition that our staff exceeded your expectations. Thank you for being an important part of our Coastal Kia Family. Please call us if you need anything. Thanks again.

January 15, 2020

From the time I pulled up I was greeted and felt very comfortable. I was given a Kia keychain and was made to feel important. Thy guided me through the steps I needed to take to keep my Kia Sportage in g More

by joycestocks4517@icloud.com
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2020 -

Coastal Kia responded

Fantastic! Thank you for the wonderful five star service review and amazing feedback. You ARE important and we are thrilled our Coastal Kia Team made you feel that way. We strive to deliver a "truly exceptional experience" to every guest during every visit. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit. Thanks again.

January 15, 2020

Bob in your Service Department is the best employee you have. I have two Kia’s and every time I bring my car in for service Bob goes out of his way to accommodate me and get me out of there in a timely fa More

by RETCOP131
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 15, 2020 -

Coastal Kia responded

Bob is amazing! Thank you for recognizing his customer service skills. We sincerely appreciate the five star service review and kudos for Bob. He has been with us for along time and we are lucky to have him. Bob truly embraces our culture of delivering a "truly exceptional experience" to every client during every visit. Thank you for your loyalty and gracious comments. Your thoughtful review has been shared with Bob and our entire service team. Please call us if you need anything. Thanks again.

January 15, 2020

Not great with communication, didn’t do anything to make us want to return. Didn’t wash the car, but other cars were washed after service... not sure why? Not a bad experience, but with so many other option More

by MEG.MILLERX2
Recommend Dealer
No
Employees Worked With
Bob
Jan 15, 2020 -

Coastal Kia responded

Thank you for your feedback. Our Service Director John Wigger tried to reach you via phone today and left you a message. Our records show a "courtesy wash" was performed on your vehicle after your service was completed. We apologize if the the wash did not meet your expectations. We are here to help and address any concerns you may have. We would like to rewash your vehicle at your convenience. Please call John Wigger at 910-408-0100 to discuss your experience. We strive to deliver a "truly exceptional experience" to every client during every visit. We look forward to your call. Thank you!

January 15, 2020

Very friendly staff. Very efficient. received call after fixing the car to make sure everything was fixed and running smoothly would totally recommend. Very courteous More

by jeasmith39
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 16, 2020 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We are thrilled to hear our staff exceeded your expectations and you found our team to be "friendly and efficient". We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

January 15, 2020

The car was ready to pick up in the time they said. Car was serviced and all the work was done in a timely manner. Sam W. is a very attentive and nice service employee. I would recommend the Kia servi More

by JIMSKIBUM7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 16, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and kudos for Sam Weisman in our service department. It was thoughtful of you to go online and share your gracious comments. Your wonderful review has been shared with Sam and our entire team. Thank you for choosing Coastal Kia! We appreciate your loyalty and recommendations.

January 15, 2020

Brought car in for regular & 60,000 mile maintenance. Great service as usual! Truly appreciate the shuttle to & from work. Was called when issue other than what was previously discussed arose. All work More

by GAIL.FANUCCHI
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman, Kelly Matthews
Jan 16, 2020 -

Coastal Kia responded

Wonderful! We appreciate the five star service review and awesome feedback. We are thrilled your 60,000 mile service went well. It is great to hear you were able to take advantage of our Courtesy Van Shuttle Service and Complimentary After Service Hand Car Wash. We strive to treat our clients the way we want to be treated. Thank you for choosing Coastal Kia! We look forward to seeing you again soon.

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