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Coastal Kia - Service Center

Wilmington, NC

4.8
3,383 Reviews

3,383 Reviews of Coastal Kia - Service Center

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January 22, 2020

Well worth trip to wilmington nice people keeps you informed on service let's you decide what you can afford that day Bob and Sam both are knowledgeable and very nice More

by BEAUTYNOOK
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2020 -

Coastal Kia responded

Thank you for making the trip to Wilmington! We are thrilled you were able to enjoy the Coastal Kia difference. Thank you for the five star service review. We love the comment, "Bob and Sam both are knowledgeable and very nice". We sincerely appreciate your loyalty. Please call us if you need anything. We are here to help.

January 21, 2020

Great service This was my first visit to the service department at Coastal Kia. It was an awesome experience. I was met at the car by Bob. He was friendly and he More

by MARABIGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 22, 2020 -

Coastal Kia responded

Fantastic! Thank you so much for the five star review and warm remarks regarding your experience with Bob Tomlin. Bob is very knowledgeable and has been an important part of our Coastal Kia Team for a long time. We are thrilled you were able to enjoy our Customer Lounge Experience. Your wonderful review and awesome feedback has been shared with Bob and our entire service team. Thank you for servicing your vehicle with a local small business like us. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help!

January 21, 2020

I have had all my service at your store for nearly 8 years, and I have never had any reason to complain about the service on my car or from the desk. Even making an appt. Is pleasant. The prices are com More

by B.BAINES
Recommend Dealer
Yes
Employees Worked With
Sam Weinstein and Howard. 5 stars for both. Sam is 5 stars every time!
Jan 22, 2020 -

Coastal Kia responded

Wonderful ! Thank you for the five star service review and kudos for Sam Weisman and our service team. We love the comment, "every little detail is always reviewed with me, and I feel like everyone has my best interests in view". Fantastic! It was thoughtful of you to go online and share your thoughts and compliments for Sam. We sincerely appreciate it. Your five star review and gracious comments have been shared with Sam and our service staff. Thank you for choosing Coastal Kia!

January 19, 2020

Well i had my service a the dealer was very nice and very helpfull on getting me the service i need so i was very pleased More

by Stephanie L White
Recommend Dealer
Yes
Employees Worked With
BOB
Jan 20, 2020 -

Coastal Kia responded

Wonderful! We are thrilled our service team exceeded your expectations. Thank you Ms. White for the five star service review and gracious comments. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia. Your amazing review has been shared with Bob and our entire service team. Please let Bob and our service department know if you need anything. We are here to help.

January 18, 2020

Great Customer Service I was very impressed with Coastal Kia. Great customer service and they got my car fixed and returned to me quickly. I will definitely be returning nex More

by rtwh93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 20, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review and awesome feedback. We are thrilled to hear our service team exceeded your expectations. We love the comment, " I was very impressed with Coastal Kia". Our goal is to provide a "truly exceptional experience to every client during every visit". We look forward to seeing you at your next visit. Please call us if you need anything. We are here to help. Thanks again!

January 18, 2020

Howard Ramsey was very caring and sympathetic to the fact my daughter purchased a Kia 3 weeks ago from a car lot in Columbus County and now her car wouldn’t start . He was honest and upfront with the cost. H More

by BESTOFTERESA31
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Jan 20, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Howard. We hate you daughter had issues with her Kia. We were happy to help. It was thoughtful of you to mention Howard by name. We are thrilled to hear he exceeded your expectations. Thank you for choosing Coastal Kia. Your gracious review has been shared with Howard and our entire service team. Thanks again!

January 17, 2020

Howard was friendly, professional, knowledgeable and answered all of my questions and took care of everything I needed with a smile. My faith and enthusiasm for Coastal Kia has been renewed! More

by BONNIEJO1234
Recommend Dealer
Yes
Employees Worked With
Howard in service dept
Jan 17, 2020 -

Coastal Kia responded

Thank you so much for the wonderful five star service review. It was thoughtful of you to share such awesome comments and kudos for Howard Ramsey. We sincerely appreciate your business. Please call us if you need anything. We are here to help.

January 17, 2020

Oil Change Easy on line appointment......friendly efficient service from the Service manager, Bob Tomlin. Service. manager was very informative and kept me up t More

by rjwalterex
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 20, 2020 -

Coastal Kia responded

We sincerely appreciate you going online and sharing your thoughts. Thank you for the five star service review and kudos for Bob Tomlin! His clients love him and we are lucky to have him. Your wonderful review and gracious comments have been shared with Bob and our entire service team. Thank you for choosing Coastal Kia home of the "truly exceptional experience". Please call us if you need anything. We are here to help.

January 17, 2020

Service experience Between Sam and Bob, I always get the work done that was scheduled, Their estimated time you wait is on the money, and their explanation of what servi More

by SEROCO1898
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Bob
Jan 17, 2020 -

Coastal Kia responded

Thank you ! We sincerely appreciate the great service review and kudos for Sam and Bob. We love the comment, "their estimated time you wait is on the money, and their explanation of what services and recommendations are clear and precise." We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

January 17, 2020

Great service department! The staff is super friendly and they always take great care of my car. John is a great asset to Coastal Kia! More

by ARPUNC
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Coastal Kia responded

We could not agree more! John is an asset to our Coastal Kia Team and we are lucky to have him. Thank you for the amazing five star review and gracious comments. We appreciate your business and loyalty.Thank you for choosing Coastal Kia, home of the "truly exceptional experience". Please call us if you need anything. We are here to help.

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