Coastal Kia - Service Center

Overall I was displeased with the pricing. After discussing a price, I came in and they tried to charge me an additional 200 for the price of the part (alternator). I told them it was unacceptable, discussing a price, I came in and they tried to charge me an additional 200 for the price of the part (alternator). I told them it was unacceptable, and that was not what was previously discussed. Then they added an additional part (a belt) and charged 200 just for the part, saying it was broke, but after looking into it I found several for under 30 showing they just wanted to get the money back from the other part. I have worked at a dealership and know how they work, but I won't be back. More

Good service I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can affor I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can afford the services when needed. Everyone cannot afford $300 to $400 at time of a specific service. This is the only real problem I have with my experience. More

Like visiting friends well done The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good bus The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good business 👍 More

Great service, will always use Coastal Kia for my work. They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel li They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel like I'm treated differently because I am a Lady and not married. They do great honest work, and that is why I will always come to Coastal Kia. More

Best service experience So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which ma So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which made things so easy. More

N/a just doing survey N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. More

Communication , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might want to have addressed, which I did while I was there. I live in Hampstead so regular service here is not convenient. More

Efficient/friendly Listened to my problem when I was explaining what was going on with the windshield washer reservoir. He then explained what the problem might be and s Listened to my problem when I was explaining what was going on with the windshield washer reservoir. He then explained what the problem might be and stated that they would get right on it. I was pleased he got me in early because I was 20 minutes early for my appointment. More

Fun comfortable visit I was very comfortable at Coastal Kia. Howard advised me as to what needed to be done on my car and it was done in a very reasonable timeline. The cos I was very comfortable at Coastal Kia. Howard advised me as to what needed to be done on my car and it was done in a very reasonable timeline. The cost was better than expected! More

Rock Star!! Sam's customer service was epic! Disgruntled about my seized engine, Sam made sure I was taken care of properly & and got me back on the road as soon Sam's customer service was epic! Disgruntled about my seized engine, Sam made sure I was taken care of properly & and got me back on the road as soon as he could. And no matter what stage of service my car was in, Sam always made sure to keep in contact with me throughout the entire process. More