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Coastal Kia - Service Center

Wilmington, NC

4.8
3,330 Reviews

3,330 Reviews of Coastal Kia - Service Center

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January 12, 2020

The service department goes above and beyond to get you in and out in as quickly as possible. The professionalizm of the service managers and courteousy snacks in the wait area are always top notch. More

by JANDA1
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Jan 13, 2020 -

Coastal Kia responded

Thank you ! We sincerely appreciate the five star service review and your recognition of our attention to detail. We strive to deliver a "truly exceptional experience" to every client during every visit. We appreciate your loyalty. Thank you for choosing Coastal Kia! We are here if you need anything. It is wonderful to hear you were able to take advantage of our Customer Lounge Experience. Thanks again!

January 12, 2020

Took my vehicle in for maintenance and everyone was great. I will definitely be taking my vehicle back for my next round of maintenance. Very professional More

by PITSTAFFYBULL
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review and wonderful comments We sincerely appreciate the review and want to thank you for choosing Coastal Kia! We look forward to seeing you during your next visit. Please call our team if you need anything. We are here to help.

January 12, 2020

Great service! They offered a complementary car wash, and I joked my carpets needed a clean more than the outside. I was pleasantly surprised when I noticed my car had been washed and vacuumed. They went ab More

by JESSICAHINSON86
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Coastal Kia responded

Fantastic! We appreciate the five star service review and comment, "they went above and beyond!" We strive to deliver a 'truly exceptional experience" to every client during every visit. We are thrilled to hear you were able to take advantage of our Courtesy Wash Program. It is wonderful to hear we exceeded your expectations. Thank you for choosing Coastal Kia! We are here if you need us.

January 12, 2020

Great dealership always helpful and service your kia in a professional and timely manner recommend them highly there sales department is always willing too help and get your deal done More

by BEALL.CHARLES.JR
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason who I bought my kia from
Jan 13, 2020 -

Coastal Kia responded

Thank you for the five star review. It was thoughtful of you to share kudos for both our service and sales department. We have an awesome team that works well together. You are an important part of our Coastal Kia Family and we appreciate you! Thanks again for your trust, loyalty and gracious comments.

January 11, 2020

Great dealership! Always very helpful. Staff very knowledgeable and was able to get appointment right away. Was offered shuttle service to and from also. Thx! More

by 106BEACHCATS
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for our team. We love the comments, "Great dealership! Always very helpful". We are thrilled you were able to take advantage of our Courtesy Shuttle Program. Thank you for choosing Coastal Kia!

January 10, 2020

This was my first service visit to Coastal Kia. The appointment was easy to make and the service was good. I will be back for future service on my Kia Soul. More

by CHUCKMENCH
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Jan 13, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review. We are thrilled to hear your first service visit went well. We are here if you need anything. We strive to deliver a "truly exceptional experience" to every client during every visit. Don't forget we offer a Service Concierge Service that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community free of charge. Please call us if you need us. Thanks again.

January 10, 2020

Great First Experience The customer Service rep was right on top of things, oil was changed, fluids topped off, car washed and they even fixed the nail in the tire my wife d More

by PBEDORAH896
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Coastal Kia responded

How about that? Thank you for the five star service review. We are thrilled they exceeded your expectations and found that pesky nail in your wife's tire. It is wonderful to hear we were able to exceed your expectations. We sincerely appreciate the review and gracious comments. Thank you for choosing Coastal Kia! Don't forget we offer aService Concierge Service that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community. We strive to deliver a "truly exceptional experience' to every client during every visit. Please call us if you need anything. We are here to help.

January 10, 2020

Everyone is very helpful and knowledgeable about the services offered. They are very nice and make sure you understand everything that they did for you. More

by caitlynagee230
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 13, 2020 -

Coastal Kia responded

Thank you for the gracious comments and five star service review. We appreciate it! We are thrilled our service staff exceeded your expectations. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for your business and for servicing your vehicle with a small local business.

January 10, 2020

Allways great service both in the shop and at the counter, very friendly and helpful at all times. Always kept me up to date on service More

by babulink26
Recommend Dealer
Yes
Employees Worked With
Howard, sam
Jan 13, 2020 -

Coastal Kia responded

Great! Thank you for the five star service review and compliments for our service and parts teams. We love the comment, "always kept me up to date on service." We strive to treat our clients the way we want to be treated. Thank you for choosing Coastal Kia!

January 10, 2020

Service Visit Have dealt with Bob Tomlin and this dealership for the last 7 years. Bob has always been professional, knowledgeable and pleasant. Work always done in More

by Les
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob tomlin, sam weisman
Jan 13, 2020 -

Coastal Kia responded

7 years.... wow! Thank you for the five star service review and loyalty to Bob Tomlin! We truly appreciate it! Bob is amazing and we are lucky to have had him on our team for so long. Your gracious comments and wonderful review have been shared with Bob and his management team. We love the comment, "car service has ceased to be an anxiety event". Wonderful !Thank you for your loyalty and gracious comments. Please call us if you need anything. We are here to help.

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