Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,383 Reviews

3,383 Reviews of Coastal Kia - Service Center

Sort by
January 26, 2020

Coastal greeted me in the parking lot and reviewed the things needing to be done. They were pretty much on the time estimated at the outset. More

by RLPROVENCHER
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard - very good service advisor
Jan 27, 2020 -

Coastal Kia responded

It was thoughtful of you to recognize Howard Ramsey in your five star service review. We sincerely appreciate the kudos for Howard and gracious comments. Your amazing review and feedback have been shared with Howard and our entire service team. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

January 25, 2020

An Outstanding Dealer Service Department In on time and out on time. We only service our Kia Sorento here and have never been disappointed. We have worked with Bob Tomlin as once the first vi More

by jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 27, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the awesome service review and kudos for Bob Tomlin. We have shared your review and gracious comments with Bob and our service team. It is wonderful to hear you love your Kia Sorento and will be shopping for a Kia Telluride later this year. Exciting! You will love our sales department as well. Our entire team strives to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 25, 2020

Howard was wonderful! He made sure my car was fixed properly while I waited and made sure my bill was correct. Would recommend him and this dealership to everyone! Five stars! More

by CLDENT1959
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jan 27, 2020 -

Coastal Kia responded

We could not agree more.... Howard is wonderful! We are lucky to have him. Thank you so much for the five star service review and kudos for Howard. We sincerely appreciate your business. Your thoughtful comments have been shared with Howard and our entire service team. Please call us if you need anything. We are here to help.

January 25, 2020

Fast and Professional Best dealership I have ever had the pleasure of doing business with. Everyone from the sales team to the maintenance team is friendly and actually see More

by Molly'sSoul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weidman, Service
Jan 27, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing five star review. We love that you love your Kia Soul. It was thoughtful of you to recognize our happy staff that truly enjoys working with one another. Our entire team strives to deliver a truly exceptional experience to every client during every visit. We adore the comment, "best dealership I have ever had the pleasure of doing business with". Your gracious comments and kudos have been shared with Sam and our entire team. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help.

January 25, 2020

allignment Bob was awesome at helping get me in right away to adjust the allighment they had done just a couple days before. They were prompt in taking it in an More

by SAMSNATURALREMEDIES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in Servicwe
Jan 27, 2020 -

Coastal Kia responded

Thank you for the wonderful review and kudos for Bob Tomlin in our service department. We are thrilled to hear our service team was able to exceed your expectations. Please call us if you need anything. We are here to help.

January 24, 2020

Polite, informative, expedient Bob reviewed the services I requested before I waited: once completed he went over them again & suggested future services without being pushy. He foll More

by 910HOPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 24, 2020 -

Coastal Kia responded

Great! Thank you for the great review and awesome feedback. Bob does a wonderful job and we are lucky to have him. We love you found our process to be user friendly and the service feedback was thorough. It was thoughtful of you to share your experience online. Please call us if you need anything. We are here to help.

January 24, 2020

I never have any issues with scheduling or any services performed while visiting Coastal Kia. The service guys are awesome and Sam W always makes sure I'm scheduled as quickly as possible and always makes More

by Paige Gibbs
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 24, 2020 -

Coastal Kia responded

Awesome! We love good grades and appreciate the five stars and A+! Thank you for taking the time to go online and share your thoughts. We truly appreciate your loyalty and thoughtfulness. Your five star review and kudos have been shared with Sam Weisman and our service team. Thanks again for choosing Coastal Kia! Please call us if you need anything. We are here to help.

January 24, 2020

Howard was professional and courteous, and kept us informed along the way. Warranty service, along with a few additional items was done promptly. Thank you! More

by CARPENTER2D
Recommend Dealer
Yes
Employees Worked With
Howard
Jan 24, 2020 -

Coastal Kia responded

Thank YOU! Howard and our team truly appreciate the five star review and thoughtful comments. Our entire team strives to provide a "truly exceptional experience" to every client during every visit. Don't forget we offer a Courtesy Shuttle Service if you live locally and choose not to wait in our Customer Lounge. This service is complimentary. Our Concierge will pick up your vehicle from home or work and deliver it back to you once your service is complete. This is after the Courtesy Wash has been completed of course. These complimentary services are just a small part of what makes us the home of the "truly exceptional experience". Thank you for choosing Coastal Kia!

January 24, 2020

Very friendly , pleasant and kept me informed of what was being done. Knowledgeable if things with my KIA. .Sam Weismann ⭐️⭐️⭐️⭐️⭐️ Waiting was very minimal time More

by DEBRAMKELLUM
Recommend Dealer
Yes
Employees Worked With
Sam Weismann was most polite -I would give a 5 Stars ??????????
Jan 24, 2020 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate us five stars. We love the amazing comments and kudos for Sam Weisman. Sam is a true ambassador for us and we are lucky to have him. Your awesome review and gracious comments have been shared with Sam and our entire service team. We love the five stars! Keep them coming. Please call us if you need anything. We are here to help. Thanks again.

January 24, 2020

Great communication and excellent customer service. Howard was very helpful in getting my stereo working. Took a lot of investigation. But the end result was a working system More

by JOHNJOHN660
Recommend Dealer
Yes
Employees Worked With
Howard ramsey
Jan 27, 2020 -

Coastal Kia responded

We are thrilled Howard and our service team were able to pinpoint the issue you recently had with your stereo. Thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

...
247
...