Coastal Kia - Service Center

I have had only great experiences with Coastal Kia. They always go above and beyond to make sure my car is taken care of. They are convenient and always help me find a discount when checking out. They alway always go above and beyond to make sure my car is taken care of. They are convenient and always help me find a discount when checking out. They always remember me by my name More

Overall I was displeased with the pricing. After discussing a price, I came in and they tried to charge me an additional 200 for the price of the part (alternator). I told them it was unacceptable, discussing a price, I came in and they tried to charge me an additional 200 for the price of the part (alternator). I told them it was unacceptable, and that was not what was previously discussed. Then they added an additional part (a belt) and charged 200 just for the part, saying it was broke, but after looking into it I found several for under 30 showing they just wanted to get the money back from the other part. I have worked at a dealership and know how they work, but I won't be back. More

I just wanted to say Thank you to Sam and Kelly, who both made my last service appt easy and a pleasure. Sam is always top notch in customer service with me. And for the first time I used the shuttle to go g made my last service appt easy and a pleasure. Sam is always top notch in customer service with me. And for the first time I used the shuttle to go grab a bite to eat while the car was up on the rack. I really appreciate Sam and all he has done to help change my mind with respect to Kia as a whole. Thank you Sam!!! More

Like visiting friends well done The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good bus The people are great ,the service and updates perfect I would recommend the team. Also casually spoke to sales who were also great well done. Good business 👍 More

Great service, will always use Coastal Kia for my work. They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel li They have the best customer service, I drive over an hour just to use them because they are worth it. Never have had any complaints and never feel like I'm treated differently because I am a Lady and not married. They do great honest work, and that is why I will always come to Coastal Kia. More

Good service I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can affor I know that certain areas of the vehicle need servicing at different times. My suggestion is to create a payment plan with a time limit so I can afford the services when needed. Everyone cannot afford $300 to $400 at time of a specific service. This is the only real problem I have with my experience. More

N/a just doing survey N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. N/a needed a diagnostic test done on engine. Was able to get me in within hours of call. Great customer service. Paul was extremely helpful. More

Communication , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might , via phone and email, very good. I set the appointment via email and was notified when the car was ready. I was made me aware of issues that I might want to have addressed, which I did while I was there. I live in Hampstead so regular service here is not convenient. More

Best service experience So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which ma So friendly, courteous and fast! We were there for exactly the timeframe they estimated. Samuel explained the whole process in layman’s terms which made things so easy. More