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Coastal Kia - Service Center

Wilmington, NC

4.8
2,914 Reviews

2,914 Reviews of Coastal Kia - Service Center

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October 25, 2019

Satisfaction! This is my fifth Kia Sorento, so what does that tell you. Sam has helped me with the last three or four since Brooke left (who was also excellent to d More

by SHERKITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Wiesman
Oct 25, 2019 -

Coastal Kia responded

Fifth Kia Sorento.... wow!! Thank you so much for the awesome review and gracious comments. We do truly have the best team and Pat Koballa is grateful for it everyday. It was extremely thoughtful of you to recognize our customer service efforts. We are home of the "truly exceptional experience". We love that you mentioned Sam by name. Your review has been shared with Sam and our entire team. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. Thanks again.

October 24, 2019

SERVICE The staff are very friendly and helpful. The work is neat and prompt . The only drawback is the cost of some of the preventive maintenance is pricey More

by DENNISMCGAHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Coastal Kia responded

Thank you for the awesome review and for mentioning Howard by name. Your gracious comments have been shared with Howard and our entire service staff. We appreciate you trusting your vehicle with our Kia Factory Trained Service Consultants and technicians. Please call us if you need anything or have any questions. We are here to help.

October 24, 2019

Great experience The staff is friendly, knowledgeable and keeps you informed every step of the way. I am never kept waiting. Waiting room is clean and comfortable. More

by ATAP09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Tomlin
Oct 24, 2019 -

Coastal Kia responded

Thank you for the five star review! We love the comment, "staff is friendly, knowledgeable and keeps you informed every step of the way." We are thrilled you were comfortable during your wait. We get a lot of compliments on our Customer Lounge Experience. Please feel free to take advantage of our Concierge Service which will pick up your vehicle and deliver it back during your next service visit. We are here to serve at the home of the "truly exceptional experience". Thank you for trusting us with your vehicle and for being an important part of our Coastal Kia Family!

October 24, 2019

Great! Quick, easy and painless! Got my car in with no notice to address a recall issue. Done within a few hours. Couldn't have asked for better service. More

by POWELLBRANDON89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 25, 2019 -

Coastal Kia responded

Thank you for the five star service review. We love the comment, "quick, easy and painless!" Wonderful! We realize there are dozens of local service centers to choose from in the Wilmington community. Thank you for choosing Coastal Kia. Let us know if you would like your vehicle picked up at your next service. We offer a Concierge Service which will pick up your vehicle and drop it back off after the service has been completed. We pride ourselves on our A+ BBB rating and high review scores. Thank you for being an important part of our Coastal Kia Family!

October 24, 2019

Awesome service. Trunk latch on our 2017 Kia Optima broke and trunk wouldn't latch. Called the service department and was told to bring it right in. Was in and out in More

by JODEBRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

Coastal Kia responded

Thank you for the high recommendations and awesome five star review! It is always nice to hear that our service department exceeded your expectations. We are thrilled they were able to address your trunk latch concern quickly. Don't forget that we offer a complimentary Concierge Service which will pick up and drop off your vehicle when service is needed. We appreciate you being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help.

October 24, 2019

New Kia Oil Change Th staff was very friendly and helpful but having an appointment and it taking over and hour for an oil change is a little long for the labor required More

by DEC68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Coastal Kia responded

Thank you for the review and feedback. We apologize for wait. We appreciate you choosing to service your vehicle with our Kia Factory Trained Technicians and Service Advisors. We would like to offer our Concierge Service to you during your next visit. We can pick up your vehicle and return it to you so that you will not have to wait. Thank you for choosing Coastal Kia!

October 23, 2019

Excellent dealership. This dealership is friendly, courteous, accommodating and efficient. They offer transportation to anywhere. Their waiting room is bright and cheery More

by skc_greek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weissman
Oct 24, 2019 -

Coastal Kia responded

Fantastic! Thank you for sharing your thoughts online. We sincerely appreciate the five star review and gracious comments. We get a lot of compliments on our Customer Lounge Experience. Thank you for choosing Coastal Kia! We look forward to seeing you during your next visit.

October 23, 2019

Service 10/22 Service was amazing (oil change). Staff were great service performed timely manner. Car wash was a bonus. Service dept. strives for continuous improve More

by ronne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Henry
Oct 24, 2019 -

Coastal Kia responded

Don't you just love a complimentary car wash after each service?! Thank you for the five star review and thoughtful testimonial. We absolutely love the comment, "service department strives for continuous improvement and it is evident they are succeeding". Wonderful! We are here if you need us. Let us know if you want us to pick up your vehicle during your next service visit. Thank you for choosing Coastal Kia!

October 23, 2019

OIL AND FILTER CHANGE COASTAL SERVICE DID A NICE JOB WITH OIL CHANGE. WAITING ROOM WAS VERY COMFORTABLE. CAR WAS WASHED AND READY WHEN EXPECTED. SERVICE PERSONNEL WERE VER More

by JRSMITH2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 24, 2019 -

Coastal Kia responded

Great! We are happy to hear you enjoyed our courtesy wash program. Thank you for the five star review and thoughtful comments. We pride ourselves on being the home of the "truly exceptional experience". Don't forget about our Concierge Drop Off and Pick Up Service at your next service visit. Thank you for choosing Coastal Kia!

October 23, 2019

Prompt, dedicated service. Very professional. I was pleased , respected and not pushed into anything. I was given an explanation of what was to be done and afterwards was given materials for my r More

by LAINETURNER236 Laine Turner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
Oct 24, 2019 -

Coastal Kia responded

Wonderful! It was thoughtful of you to go online and share your experience. We sincerely appreciate the five star review. Your gracious comments and testimonial are truly appreciated as well. Please let us know if you need us for anything. We are just a phone call away and can come pick up your vehicle next time if needed. Thanks again!

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