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Coastal Kia - Service Center

Wilmington, NC

4.8
2,891 Reviews

2,891 Reviews of Coastal Kia - Service Center

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October 27, 2019

excellent service Staring with your sales department the best salesman Kelvin. The service department is much better than it was in the past (different dealership nam More

by NCTAMMY1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB in service, Bob with courtesy ride ,Kelvin
Oct 28, 2019 -

Coastal Kia responded

Thank you for the five star review and for mentioning Kelvin and Bob by name. We sincerely appreciate you going online and sharing your thoughts. We pride ourselves on delivering a "truly exceptional experience" to every client at every visit. Don' t forget that the next time you need service, we offer a Service Concierge that will pick up your vehicle and deliver it back to you after service completion. Please call us if you need anything. We are here to help. Thanks again from your Coastal Kia Family!

October 26, 2019

replace fluids Everyone in service and transport were extremely friendly. They told me what they were going to do and then told me an appox. time. The van driver to More

by VICKYMCLEANYOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : sam howard and bob
Oct 28, 2019 -

Coastal Kia responded

Fantastic! Our entire service team wants to thank you for the five star service review. We are thrilled you were able to take advantage of our Courtesy Shuttle Program. Our clients find it to be extremely convenient. We appreciate you choosing our Coastal Kia to take care of your service needs. We are here to help. Thanks again!

October 26, 2019

Kia Optima service Sam met me at the car and greeted me with professional kindness. I felt important and welcome simultaneously. I am never disappointed with Kia Servi More

by MICHAELDAMRON74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 28, 2019 -

Coastal Kia responded

You are important and we are thrilled our service department continues to make you feel that way. Thank you for the five star review and kudos for Sam. He is truly amazing and we are lucky to have him. We are thrilled we never "disappoint". It was extremely thoughtful of you to go online and share your thoughts. Thank you for being such an important part of our Coastal Kia Family!

October 26, 2019

Great Service Bob at Coastal Kia was awesome. Explained all the details of the service that my car needed and recommended other services for the future. Overall awe More

by SUSIEDEANBURKET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 28, 2019 -

Coastal Kia responded

Thank you for the five star service review! We could not agree more that "Bob is awesome". It was thoughtful of you to recognize his professionalism. We look forward to seeing you during your next visit. Please remember we offer: *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to help.

October 26, 2019

Short wait..reasonable price Very good service department. Sam has been there awhile and is customer oriented. The visit was a walk-in, however, I was kept informed of progress, w More

by LIVYHITCHCOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 28, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the five star service review and for mentioning Sam by name. He truly is "customer oriented" and an asset to our team. We pride ourselves on delivering a "truly exceptional experience". Thank you for recognizing our efforts. Please call us if you need anything. We are here to help!

October 26, 2019

Check red air bag light Work completed in timely manner. Very professional, friendly and accommodating staff. Staff very good about explaining results of their assessment a More

by WILBURNAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 28, 2019 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear our team exceeded your expectations and were able to get you back on the road quickly. We are here to serve. Please remember we offer:*first service free at 5000 miles *VIP Customer Lounge Experience while you wait including WiFi, complimentary snacks, Concierge Service which will pick up and drop off your vehicle after service, personal shuttle service, etc. Please call us if you need anything. We are here to help. Thanks again.

October 25, 2019

Satisfaction! This is my fifth Kia Sorento, so what does that tell you. Sam has helped me with the last three or four since Brooke left (who was also excellent to d More

by SHERKITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Wiesman
Oct 25, 2019 -

Coastal Kia responded

Fifth Kia Sorento.... wow!! Thank you so much for the awesome review and gracious comments. We do truly have the best team and Pat Koballa is grateful for it everyday. It was extremely thoughtful of you to recognize our customer service efforts. We are home of the "truly exceptional experience". We love that you mentioned Sam by name. Your review has been shared with Sam and our entire team. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. Thanks again.

October 25, 2019

Dead battery Sam was professional and caring as always. Calling to check on the service afterwards!! He told me exactly what to do when I called to ask what to do. More

by CINDYDUCHARME16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam W.
Oct 25, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? We get dozens of comments from his clients each month. They all love him and we do too. It was thoughtful of you to mention Sam by name. Thank you for the five star service review. We are thrilled we were able to exceed your expectations. Don't forget about our Concierge Service which will pick up and deliver your vehicle to you after your service is complete. Thank you for choosing Coastal Kia!

October 24, 2019

Great experience The staff is friendly, knowledgeable and keeps you informed every step of the way. I am never kept waiting. Waiting room is clean and comfortable. More

by ATAP09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Tomlin
Oct 24, 2019 -

Coastal Kia responded

Thank you for the five star review! We love the comment, "staff is friendly, knowledgeable and keeps you informed every step of the way." We are thrilled you were comfortable during your wait. We get a lot of compliments on our Customer Lounge Experience. Please feel free to take advantage of our Concierge Service which will pick up your vehicle and deliver it back during your next service visit. We are here to serve at the home of the "truly exceptional experience". Thank you for trusting us with your vehicle and for being an important part of our Coastal Kia Family!

October 24, 2019

Great! Quick, easy and painless! Got my car in with no notice to address a recall issue. Done within a few hours. Couldn't have asked for better service. More

by POWELLBRANDON89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 25, 2019 -

Coastal Kia responded

Thank you for the five star service review. We love the comment, "quick, easy and painless!" Wonderful! We realize there are dozens of local service centers to choose from in the Wilmington community. Thank you for choosing Coastal Kia. Let us know if you would like your vehicle picked up at your next service. We offer a Concierge Service which will pick up your vehicle and drop it back off after the service has been completed. We pride ourselves on our A+ BBB rating and high review scores. Thank you for being an important part of our Coastal Kia Family!

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