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98 Reviews of Coastal Hyundai - Service Center
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November 27, 2015
Price Gouging on Parts and labor I was told it would cost $88 to replace a headlight bulb. Went to Auto-Zone and bought one for $15 and put it in myself in 5 minutes. Also they ta I was told it would cost $88 to replace a headlight bulb. Went to Auto-Zone and bought one for $15 and put it in myself in 5 minutes. Also they tack on a "Shop Fee" to their already overpriced service. More
by John
Employees Worked With
Dealt with Peter (service consultant)
October 22, 2015
Feels like family I bought my car a year ago., I bring it in for service regularly. Everyone is so nice, I never feel like they push me to have unnecessary work done. I bought my car a year ago., I bring it in for service regularly. Everyone is so nice, I never feel like they push me to have unnecessary work done. Never any issues getting an appointment. The customer service is top notch! More
by Doreen M
Employees Worked With
James (sales) everyone is service dept.
September 08, 2015
Old Fashioned Customer Service Sunday Morning, Labor Day Weekend: My 2013 Sonata expired in my driveway and the Service Department at Coastal won't be back in until Tuesday. There i Sunday Morning, Labor Day Weekend: My 2013 Sonata expired in my driveway and the Service Department at Coastal won't be back in until Tuesday. There is NO ONE. Hyundai BluLink sends Gibb's Towing and, later that afternoon, Rose Marie from Coastal calls me to say that her manager Gary Akers has approved a loaner vehicle for me. Who DOES that anymore - ever - but especially over a holiday weekend?! I have been happy with their customer service in the past, but this goes w-a-y beyond and I am so grateful for them! <3 More
by Dawn W
Employees Worked With
Rose Marie (Desk), Ashley (Desk) and Gary Akers (Management).
July 09, 2015
Great car, some service issues; Coastal Hyundai Stepped Up We have had some problems with the service quality but, as soon as we talked with the Service Department, they apologized and immediately fixed the pr We have had some problems with the service quality but, as soon as we talked with the Service Department, they apologized and immediately fixed the problem. Far exceeding our expectation. The cars are great and, the Service Manager has certainly sorted out the issues. More
by Happy Hyundai Driver
Employees Worked With
Gene from Sales and Ed from Service
April 22, 2014
Customer Treatment Since the purchase of the vehicle (new) there has been issues with the paint job. My wife has been told that it is from sap from trees, bird droppings Since the purchase of the vehicle (new) there has been issues with the paint job. My wife has been told that it is from sap from trees, bird droppings, factory defects and anything else to string her along. She has tried unsuccessfully to remedy this situation, but I feel that this is nothing more than the treatment to women thinking they can be run around until they give up. I will not tolerate this treatment of women,. I think it is the old school abusive treatment and will not be tolerated and will be heard in the community More
by bob2275
Employees Worked With
Eric Bush
November 29, 2013
Did full/complete service inspection and was told everything was good. 2,000 miles later, care "shut down" on busy, rush hour traffic, with no prior service need warning, so did see any need to ha everything was good. 2,000 miles later, care "shut down" on busy, rush hour traffic, with no prior service need warning, so did see any need to have "serviced" In right lane, helpless in car, am disabled, could not move legs to passenger side door, which had obstacles to opening, outside Could not get out driver's side, since all honking, angry traffic was passing me in left. Two lanes during rush hour, now had to converge into one, Since being unable to evacuate car, put "emergency flasher" on. Car taken next day to Coastal Hyundai, after being told not to drive it, but tow would be costly (30 miles) Jeff, service rep told me the cause was my only driving the car, short distances. Talked with GM, Sean Singer next day. He said what I was told was "ridiculous" and then was never able reach him again, despite repeated call-backs. Car was repaired and charge to me was over $500. When if could happen again, Coastal said they didn't know. Asked to how prevent it, Coastal said have them service it and were back to "zero" Going to Independent Garage, recommended by friends. Good reputation, talked with owner to get preventive plan, will use this and plan and their service, Since Coastal told me then didn't have a preventive plan, Guess they were waiting for next "complete "shutdown" and another $500 repair. This dealer rates high in promotion and "hard sell" techniques. After making money on the sale, they want to make more money with in servicing and repairs. Wish someone had informed me of this before buying. Hope this info helps others, as their reviews have helped me. Don't like to write negative review and seldom do, takes time and energy, better spent on other things. Only do this because it was so serious being "shutdown" and hoping vehicles/trucks would rear end me and at 83 spend only hospital time, if lucky. More
by globalpeter
Employees Worked With
Sean Sanger
October 31, 2013
I am completely satisfied with the car and the great customer service that Manny provided. Spike was also really nice. Thanks for all the help! customer service that Manny provided. Spike was also really nice. Thanks for all the help! More
by Raquelsteter
Employees Worked With
Manny Rodriguez
October 02, 2013
I came in for a oil change on my Tuscan, & left with a 2013 Sonata. Very happy with the trade up thank you all for a wonderful experience that has now gotten me to buy our last 3 vehicles from you!! a 2013 Sonata. Very happy with the trade up thank you all for a wonderful experience that has now gotten me to buy our last 3 vehicles from you!! More
by jmsd77
Employees Worked With
Benny & Spike
June 23, 2013
I travel 42 miles to service my Veloster at Coastal because my new car purchase included free oil changes. The service personnel is very pleasant and takes the time to discuss any concerns I have about because my new car purchase included free oil changes. The service personnel is very pleasant and takes the time to discuss any concerns I have about the car. Blake Burns put in extra effort to make sure I felt taken care of and that he was really listening to me and my concerns. More
by gafcontact
Employees Worked With
Blake Burns
January 18, 2013
I purchased a 2002 Hyundai Sonata with only 80,000 from Coastal in August of 2012. I traded in a 2001 Nissan Xterra. I recently had taken a new job and was commuting farther and needed a more fuel effeci Coastal in August of 2012. I traded in a 2001 Nissan Xterra. I recently had taken a new job and was commuting farther and needed a more fuel effecient vehicle. I brought the car home and within 2 days noticed that both the valve cover gasket and the oil pan gasket were leaking profusely. The dealership then "replaced" the gaskets for me. It looked more like caulked them to stop them from leaking. After I got the car back, the alternator and battery both went out (not their fault,just bad timing). Then a few months later, I can;t even get gas in the car and I had to change a "Fuel Vapor Recovery Canister". Then after that didn;t fix the issue, it cost me another almost $600 to finally remedy the situation. In the process of this, they lost my appointment at the service department and I had to sit with a car that could only be fueled from a 5-gallon can for more than a week. I know that it may sound petty, but when I bought the car, I was preached to how reliable it was and I have had nothing but the opposite experience. I will NEVER step foot in this dealership again, and will never again own another Hyundai. I have spend more in repairs in 6 months on this Sonata that I did in over 3 years in my Nissan, now that I need another car, I'm going to buy an Altima. More
by brian54b
Employees Worked With
Darrel
