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Coastal Hyundai

Melbourne, FL

Overview
Employees
Reviews
Vehicles
3.7
1,096 Reviews
Welcome to Coastal Hyundai, your local Melbourne FL Hyundai dealership. We are a family-owned dealership located a mile south of the Melbourne International Airport near the Golf and Country Club featuring a great selection of new Hyundai vehicles and used cars for your driving pleasure. Please view our hours and directions page for specific driving directions to our Hyundai auto dealership. Coastal Hyundai is your Space Coast auto dealer. Coastal Hyundai proudly features all of the latest Hyundai cars and SUVs here along the Space Coast. From the popular Hyundai Sonata and Elantra models to the luxurious Equus and Genesis sedans, we have a vehicle to fit every need and budget for all drivers from Palm Bay or Cocoa. Whether you are interested in Tucson, you will find them here at Coastal Hyundai, all backed by America's Best Warranty and the Hyundai Assurance Program. Apply for financing, request a quote or schedule your test drive today at our Melbourne FL Hyundai dealership. Come see why Hyundai customers in Cocoa or Vero Beach make the quick drive to our family-owned dealership in Florida.
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915 W New Haven Avenue

Melbourne, FL

32901

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Showing 1,096 reviews

December 10, 2015

A very enjoyable experience I had a great experience with this dealership at all levels Gene took great care of me and showed me the car that met all my expectations More

by TTECHOUEYRES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Kunc
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December 08, 2015

Great buying experience We liked the non-pressure atmosphere of the dealership. The salesman was very willing to answer all of your questions, find a car with your requiremen More

by gary_c
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lyons
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December 08, 2015

If u want to buy a car see Wes the guy will work with you Wes is a great guy will work with you he will sit down and explain every detail to you and he will make your buying experience very pleasant More

by JIMMYGEZ1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Baker
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December 07, 2015

2015 sales experience at Coastal Hyundai Coastal Hyundai in Melbourne, FL is one of the best dealerships I've dealt with. I am 64 years old yet they treat you with dignity, respect & are ver More

by GEOGARBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Baker
Other Employees : Lou Pierini
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December 03, 2015

Excellent, hassle free service! Cant say enough about the level of service provided by John Lyons and Brad Swindel at Coastal. Courteous, professional throughout. John and Brad made More

by surfer51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lyons
Brad Swindel
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December 01, 2015

5th Santa Fe Because we have been so satisfied with sales and service with all our other Santa Fe SUV's, we again went to Coastal not intending to purchase another More

by CLING772
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lyons
Other Employees : Anthony (John's trainee)
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December 01, 2015

Buying and owning The best car dealership ever!!! People treat their customers well and service what they sell. Everything about this dealership is customer friendly an More

by mlwaters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Type employee names separated by comma., Gene Kunc, Spike Grimes
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November 29, 2015

Hyundai knowledge unacceptable, customer service sub par My husband called to get a quote for installing fog lights into our 2011 Santa Fe, along with obtaining a quote for brake replacement. He was told by More

by warningothers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edwin
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Dec 03, 2015 -

Coastal Hyundai responded

Sorry that your experience was not good. My name is TJ Watson, I am one of the managers here at Coastal Hyundai, and I spoke to your General Sales Manger about your experience. We are implementing additional coaching for Edwin to insure that this does not occur again. Accessories like fog lights are now so commonly installed by the manufacturer or port that it is believable that not every service technician will have installed fog light for every year of a particular vehicle. They do however have guides and if that is not enough we actually have 2 Hyundai Platinum Master technicians(a lot of service centers have none) that could assist if a technician needs them too. I did see that you marked the quality of work to be a 5 star and we are glad to at least fulfill your expectations there. I am not sure what caused the service to take longer. There are a lot of factors that it could have been and I do not claim to know what it was at this time but someone should have come out and notified you that it would take longer. This is part of the coaching that we are doing with Edwin. We do apologize for this and would like to offer you a free detail and $25 gift card. Please contact me for this and I would like to see if there is anything that I can do to help. TJ Watson 321-723-4500 ext. 2054. As for the service waiting area. We had a closed service waiting room for years but changed that because we got a lot of recommendations from customers to change it. People really didn't seem to like the more closed in room with other people. This also allowed us to make a child's play area to give the children a separate place to wait but still allow the parents to be able to see them. We believed the tables were far enough away from the sitting area to not hear personal information unless the customer is speaking rather loudly but we will reevaluate the distance of the table. Thank you for bringing this to our attention.

November 27, 2015

Price Gouging on Parts and labor I was told it would cost $88 to replace a headlight bulb. Went to Auto-Zone and bought one for $15 and put it in myself in 5 minutes. Also they ta More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dealt with Peter (service consultant)
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Dec 03, 2015 -

Coastal Hyundai responded

Hi John, thank you for sharing your experience. Sorry you were not happy with the pricing. You are correct some things are less expensive if you do them yourself. We do a 27 point inspection on every vehicle that is brought in for service. This is normally done at no cost and does not add to the labor hours but on something like a light bulb replacement, the inspection probably takes longer than the actual reason it is in. The inspections are done now on every vehicle because in the past we didn't and got complaints about a fluid not being filled(like washer fluid) or tire being low right after they left the dealership without us fixing it. Also not being in service but having changed a few bulbs I realize that the five minutes it took you may not include acquiring the light bulb(this is faster for us if we have the item in stock but our technician or someone still has to get your vehicle and bring it into the service area after the service writer writes up your request). I in no way am saying that all of these things take a ton of time but I hope you could she how with us doing these things and the inspection it could easily run half an hour or so and adding in taxes and the $15 bulb you could get to $88 pretty quickly. I am glad that the service writer gave you an up front quote so you could make the decision no whether or not it was worth it for you. You are also right about the shop fee. That is also on all tickets and covers the items that are used for the inspection and service and probably a little profit(your bulb change probably would not have required any additional supplies). Please contact me when you have a free moment and I will see if there is anything that I can do to help. My name is TJ Watson and can be reached at 321-723-4500 ext. 2054.

November 24, 2015

Excellent Service Fantastic service and friendly staff. I wouldn't go anywhere else! I recommended Coastal Hyundai and John Lyons to a friend and she bought too! Excel More

by IRENE_LUCAS_FL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lyons
Other Employees : Anthony
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