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Coastal Chevrolet Santa Barbara - Service Center

Santa Barbara, CA

4.2
152 Reviews
Call Service Center (805) 456-8793

152 Reviews of Coastal Chevrolet Santa Barbara - Service Center

Sort by
December 08, 2024

The entire experience from A-Z was unfortunately very challenging. If you want to learn more, please call 805 570 9180 More

by CHRIS@SB-RC.COM
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Dec 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Chris, thank you for taking the time to tell us about your experience as we are always looking for ways to improve. I did speak with your wife Cara, and she did explain that there was a delay with a part, and I did explain that unfortunately we have no control over the parts; however, our team should have been in communication with her explaining this to her. I have addressed it with our service team and will use your experience to coach our team so that something like this does not happen again. We value our customers, and your feedback is invaluable to us. We hope you are willing to give us a 2nd chance. Thank you once again for allowing us the opportunity to address this with you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 28, 2024

Daniel Ybarra is a great asset to Coastal Chevrolet. He is very knowledgable, friendly and has helped me keep my cars running smoothly. My appointment was even on time! Thank you More

by SWILCOX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Coastal Chevrolet Santa Barbara responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2024

Very professional! Verry helpful explanation on work performed. Work was done on scheduled time. Thank you More

by JERRYRIOS805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Jerry, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 24, 2024

I appreciated detailed explanation of what needed to be done for 60,000 mile service appointment. The friendliness of the entire service staff was great! I have had both Jorge and Clay now as my service More

by NANCIMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal? the head of the service department? He was friendly and we had a nice chat.
Report | Print
Nov 27, 2024 -

Coastal Chevrolet Santa Barbara responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2024

Very good customer service very professional a nice and clean location good environment very professional on everything More

by rafa2cm@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Horneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Huerta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Coastal Chevrolet Santa Barbara responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 24, 2024

Clay Hartley easy to work with. Kept me informed. All work done. Driver took me home and picked me up quickly. More

by congig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clay Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Coastal Chevrolet Santa Barbara responded

Thank you for taking the time to provide us with such positive feedback. Unfortunately, the 1-star rating doesn't align with your excellent comments. When you have a moment can you please revise your review, it would really mean a lot to us. Thank you once again for your feedback. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 19, 2024

Auto service team is not professional. They gave update about my truck to the wrong customer. More

by JIMENEZ805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charley Diaz Jaime
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk
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Nov 27, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 16, 2024

Thanks to JORGE MY CAR GOT AN OIL CHANGE Things are pretty tight these days ! He was so helpful told me about the SUNBIT THANKS SO MUCH now i can make sure my car runs in tip top shape THANKS TO JOR More

by THERESACALLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Coastal Chevrolet Santa Barbara responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 11, 2024

Easy to make appointment. ..friendly and informative staff...great service...clean facility...some nice service coupons More

by SKEEBS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Coastal Chevrolet Santa Barbara responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 08, 2024

I came in for an Multi point inspection of my Chevy Bolt. On the plus side: They replaced the cabin filter, after having called me to let me know and my authorization. And they always offer a free car clea More

by ERICSGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clay Hartley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Eric, we appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We truly apologize for the inconvenience caused by this. If you haven't done so already, please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nov 12, 2024 -

ERICSGC responded

When I came back for the issue, someone already knew that I was coming and what the issue was. He took my car right away, and came back 15mn later the problem fixed. Much better!... This time I felt that Coastal team cared about doing what it takes... Thank you,

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