Coast Nissan

I am expressing my thoughts and opinions on my recent purchase of a 2023 Nissan Pathfinder SL from your dealership. I am pretty pleased with my purchase and the entire purchasing procedure. The personnel purchase of a 2023 Nissan Pathfinder SL from your dealership. I am pretty pleased with my purchase and the entire purchasing procedure. The personnel at the dealership was kind and knowledgeable from the minute I arrived, making the transaction simple and stress-free. They spent the time necessary to answer my questions and give me all the information I required to make an informed decision. More

The midsize SUV Nissan Murano from 2023 has a lot of amazing upgrades and amenities. It boasts a sleek, contemporary exterior that draws attention. The redesigned front grille has a more sportier appear amazing upgrades and amenities. It boasts a sleek, contemporary exterior that draws attention. The redesigned front grille has a more sportier appearance than the one before it. Stepping inside, the cabin is roomy and cozy, offering enough of space for the driver and passengers. Long trips are made more comfortable by the sturdy and soft chairs. The infotainment system on the dashboard is user-friendly and well-designed, making it simple to operate. The 2023 Nissan Murano's powerful 3.5-liter V6 engine offers a refined and comfortable driving experience. Excellent acceleration is provided by the engine's flawless cooperation with a continuously variable gearbox (CVT). More

I recently visited Coast Nissan, and I was impressed with their friendly and welcoming atmosphere. The staff was knowledgeable, professional, and eager to assist me in finding the perfect car. The 2023 Ni their friendly and welcoming atmosphere. The staff was knowledgeable, professional, and eager to assist me in finding the perfect car. The 2023 Nissan Rogue S caught my eye on their website, and I was not disappointed when I saw it in person. This SUV is a perfect blend of style and functionality, with a sleek exterior design and a spacious interior that is perfect for long drives or running errands around town. The advanced features, such as the infotainment system and driver assistance technology, also make driving more enjoyable and safer. What impressed me most about Coast Nissan was their focus on customer satisfaction. They take the time to listen to your needs and offer personalized guidance throughout the car-buying process. Their team of experts is always available to answer any questions you may have, and they make sure that you're satisfied with your purchase. I highly recommend Coast Nissan to anyone searching for a new or used car. Their exceptional customer service, quality vehicles, and dedication to your satisfaction make them a top dealership in San Luis Obispo. And if you're in the market for an SUV, the 2023 Nissan Rogue S is definitely worth considering! More

Rock bottom experience here. The sales dept over-sells everything and then the service dept cannot deliver. They blame the problems on employees who are no longer there but it The sales dept over-sells everything and then the service dept cannot deliver. They blame the problems on employees who are no longer there but it obviously poor management. Recently I brought my 2017 Mazda (purchased at Coast Nissan in 2020) in for a routine service. When I bought my car at Coast Nissan, the sales guy sold me on a scam VIP package that included cleaning the car at every visit. DON'T be stupid like me and buy this. They do this for everyone and do a terrible job. Got my service done, including tire rotation. When I went to pick it up, car was running and the service guy said I might be having a battery problem. Car wasn't cleaned as promised (as usual) and I took the car home. It was leaking oil so I had to bring it back - they said the filter was defective so they fixed it. But it gets worse. My car started making weird noises - sounded like it was coming from the wheel but the tires had air. I took it to another mechanic because I have ZERO faith in Coast Nissan. The shop I took it to asked me if my tires were rotated recently. Yes, they were at Coast Nissan. ALL THE WHEELS WERE LOOSE because they only hand-tightened the screws. They didn't torque them down. Coast Nissan could have caused a huge car accident. The mechanic said I was so lucky I wasn't in an accident. He was shocked. Oh and my brakes were metal to metal. They had been squeaking and I asked Coast Nissan about that too and they said it wasn't a problem - they just sometimes do that. The incompetence is appalling and dangerous. I called and left a complaint and, of course, no one called me back. I'm sure the manager will comment here that customer service is very important to them but it is xx -- I tried to reach the manager -- everyone knew what bad service I received and he never bothered to call. They only care about sales. Terrible business. More

At first I thought it was just bad service but after my last visit (which will definitely be my last) I realize they are actually negligent After Angel convinced me to give their Service Dept another chan last visit (which will definitely be my last) I realize they are actually negligent After Angel convinced me to give their Service Dept another chance, I brought my 2017 Mazda in for a routine service. When I bought my car at Coast Nissan, the sales guy sold me on a scam VIP package that included cleaning the car at every visit. DON'T be stupid like me and buy this. They do this for everyone and do a terrible job. Got my service done, including tire rotation. When I went to pick it up, car was running and the service guy said I might be having a battery problem. Car wasn't cleaned (as usual) and I took the car home. It was leaking oil so I had to bring it back - they said the filter was defective so they fixed it. But it gets worse. My car started making weird noises - sounded like it was coming from the wheel but the tires had air. I took it to another mechanic because I have ZERO faith in Coast Nissan. The shop I took it to asked me if my tires were rotated recently. Yes, they were at Coast Nissan. ALL THE WHEELS WERE LOOSE because they only hand-tightened the screws. They didn't torque them down. Coast Nissan could have caused a huge car accident. The mechanic said I was so lucky I wasn't in an accident. He was shocked. Oh and my brakes were metal to metal. They had been squeaking and I asked Coast Nissan about that too and they said it wasn't a problem - they just sometimes do that. The incompetence is appalling and dangerous. I called and left a complaint and, of course, no one called me back. I'm sure the manager will comment here that customer service is very important to them but it is xx -- I tried to reach the manager -- everyone knew what bad service I received and he never bothered to call. They only care about sales. Terrible business. More

I bought a new car there a year ago was tricked into signing up for an extended warranty called multiple times person that can help is never available on phone go in person always too busy they say they signing up for an extended warranty called multiple times person that can help is never available on phone go in person always too busy they say they will email you back and call they never do I guess somebody would lose their commission completely dishonest and crooked I’m happy with my car but I do not appreciate being taken advantage off shame on you More

I purchased a pre-owned, 2017 Nissan Rogue SV w/ family package from Coast Nissan in June 2020. The family package features a foldable third-row seat that doesn't allow room for a spare tire. The manufactu package from Coast Nissan in June 2020. The family package features a foldable third-row seat that doesn't allow room for a spare tire. The manufacturer sells this vehicle with run-flat tires. However, Coast Nissan sold me this vehicle without run-flats. You can imagine the trouble this might cause the vehicle owner. At purchase, I didn't even think to check the tires to confirm that they were run-flats because I assumed no certified Nissan dealership franchise would be so unethical as to sell me a vehicle with no run-flats AND no spare tire or jack. Unfortunately, I was wrong. I'm wondering if it was even legal for them to sell the vehicle to me in this condition. For that reason, I don't consider Coast Nissan to be a trustworthy business and I cannot recommend them. Thx. ** Please note that the dealer was given ample time to communicate about this issue privately but opted not to respond. More

Read all of this. I have had many visits to Coast Read all of this.  I have had many visits to Coast Nissan over the years for various reasons but nothing tops this latest visit. On February 14th I Read all of this.  I have had many visits to Coast Nissan over the years for various reasons but nothing tops this latest visit. On February 14th I finally took my Altima in for a recall. The visit was scheduled and drop it off and wait in the lobby. About 4 hours later the service desk got me and told me that during the update on the ECM the ECM broke. (I waited 4 hours for that). He also stated that they do not have a replacement and would have to order one and should arrive in 3 days (Monday). They gave me a horrendous loaner car that seemed to be made with 1990s parts,(seriously why does a 2019 vehicle have no electric windows and no electric locks). Monday came and no news, Tuesday came no news so I decided to call and see what's up. Greg answered the phone and said "sorry but the part hasn't arrived yet, should be here Friday". "Oh and you have to start paying for the loaner as your warranty only covers 5 days". I argued that I cannot be responsible for issues arising from a recall and that I won't be paying for the loaner as it was not my fault during the recall the ECM broke because of your service techs.  He then told me that the ECM didn't break that the update did was rejected. I guess he forgot that he told me that it "fried" and the car can't even start.  I attempted to call the GM and his mail box was full (I guess he gets many calls), since I didn't reach him I left a message with the nice woman who answered the phone. He never called me back. A day later Greg called and let me know I can keep the loaner no charge until the work is done.  Thank you. Friday comes and goes its now Tuesday again with no news. I call and speak to Greg who tells me again the part has not arrived, we don't know when it'll arrive. I ask, don't you get tracking info?  He said Nissan doesn't do tracking (Seriously?!). So I wait.... its Thursday the 27th (nearly 2 weeks later) I pick up the car. Looks fine, I paid for the oil change and leave.  The car is different, the AC took 10 minutes to turn on and slowly get cool. I try to turn on the cruise control and it doesn't work and then a collision warning light turns on. I give Greg a call who tells me "That sounds like a front collision sensor needs calibration, that happens sometimes when the ECM gets updated and it's not compatible with the new update". "Oh, we can't do that here you'll have to go to Santa Maria (nearly 100 miles from my home). I ask, since the recall caused this issue and would not have otherwise happened on its own I won't be financially responsible for this correct? Greg "that's not correct, if it's issue I think it is you'll need to pay for it". At this point  I'm upset as this entire experience has been horrible. I begin to argue the point again that if the recall caused the issue, the recall should encompass this calibration as well as it would have never happened if I didn't take it in for an update which turned into a new ecm which now rejects the front collision sensor. He again says no, I'll have to pay for it.  He also stated it was test driven and I don't believe they did. If they did they would have tried the cruise and in turn found it not working and would have informed me or fixed it.  To summarize, this Nissan dealership is not to be trusted, they do not take responsibility for their mistakes and will try to get every dollar possible out of you.  As of now this issue is unresolved and I sincerely hope the GM Mr Mike Cuneo takes up this issue and makes it right.  I paid 40K for this car here at this dealer and to be treated this way is absolutely horrific. Stay away from Coast Nissan. *Update now the car has over heated and engine stalled, on the hook for the tow and who knows what else they will claim they aren't responsible for .  Never happened until after it was serviced.  More

very very bad they are rude and do not know how to treat people especially the mechanic issac and the service manager not any better never go back they are rude and do not know how to treat people especially the mechanic issac and the service manager not any better never go back More

Just wish they would make things right I wish I could have given this place a raving review but unfortunately due to a series of events things have gone sour. I was told upon signing and re I wish I could have given this place a raving review but unfortunately due to a series of events things have gone sour. I was told upon signing and reassured that the automobile was equipped with a backup camera Bluetooth and GPS none of which we're true I realize it's my responsibility as a consumer to check so that's on me but they shouldn't lie The main reason I am upset is because I was explicitly told I would get two years of registration due to the fact the car was going to expire soon after I drove it off the lot now a year in a few months later I'm told they said no such thing Unfortunately they go through employees like a revolving door I just wish they would make it right and do what they promised. ( will revise review if things improve) More