Coast Buick GMC - Service Center

Great people. First time there. Will go back again. They were very helpful and understanding. Helped me out. I have a boot on my foot and they took me where I wanted to go and gave me door to door service were very helpful and understanding. Helped me out. I have a boot on my foot and they took me where I wanted to go and gave me door to door service. More

Vehicle stolen My name is Sheri Herberholz. Ed Morse in Port Richey STOLE my leased car! The car had been in 12 times for repair. The car kept losing power! The last My name is Sheri Herberholz. Ed Morse in Port Richey STOLE my leased car! The car had been in 12 times for repair. The car kept losing power! The last time was about six weeks ago on the freeway. I had the convertible top down. My little 7 year old grand daughter was in the back. THE CAR DIED! AGAIN! A semi behind us nearly killed us! The cars behind him were going every which directions. Horns blasting. My granddaughter has nightmares over this! I got the car back to Ed Morse Buick in Port Richey. It was a super busy sales day. No one really had time for me. I went into Terry Badards office (the manager) and he told me to give him the key and he would park it out back and we'd fiqure it out. He then said "we will" lease you another one. Give us another $4500 down and the payments will only go from $450 to nearly $700. I said that won't work. I also said (like I had a million times before) that the car is never to be sold! I said I would buy it out right before it ever tortured anyone else. That car is going to kill someone. I NEVER SIGNED ANYTHING! I was then told to go have a free hot dog! It was truly unprofessional. My husband picked me up. When I went to make the payment (#31)on schedule. I was told the account was closed and the car had been sold! I am furious. That car never should have been sold! EVER! It was my car. I did nothing different this time leaving the car that I havn't done every other single time. Now I received a bill for $2747 for a early lease return! Unbelievable. When I went into the dealership yesterday I was told by the GM that there is nothing I can do. The car is sold and gone. He said it was at GM Financials request. I spent a hour talking to GM financial. They say it was sold by ED MORSE as a abandoned car. And yet I have 26 calls, emails and letters that I had sent out about my car in Sept alone seeking assistance. That certainly does not seem like abandoment! That car was mine! Ed Morse Buick, specificlly Terry Bedard stoled my car!. In his office yesterday I asked to see all this "paperwork" that they said I filled out to the BBB. He disappeared for about 20 min and came back with ONE document. And guess what ITS NOT MY SIGNATURE! Any ideas how to solve this mess? I certainly do not deserve to be billed $2747 for a car that they had no right to sell. But also I need to let the new owner of that vehicle know before they get killed in that car. More

Quick in and out I arrived at the dealership a few minutes early and the gentleman that greeted me was pleasant and helpful to a question that i had. My chair barely g I arrived at the dealership a few minutes early and the gentleman that greeted me was pleasant and helpful to a question that i had. My chair barely got warm and i was out of there. I’m sorry but i forget the gentlemans name in service that took care of me. More

Great team The service team completely fulfilled my expectations. I took my Suzuki Equator for a major rear differential repair under warranty. The Team worked The service team completely fulfilled my expectations. I took my Suzuki Equator for a major rear differential repair under warranty. The Team worked with my schedule to ensure that I come in at a time convenient for me, provided a loan vehicle, and kept me updated of the progress. They took care of all paperwork and returned the truck soon after receiving the required replacement part. Fully recommend. Cathy was great!!! More

Stress free This was my first experience with this dealership, and this is the first time that I see a hands-on service manager. From the moment that I got there This was my first experience with this dealership, and this is the first time that I see a hands-on service manager. From the moment that I got there, Hector got out and starting checking the car and even showing me the condition of the filters, or items that do not need to be changed or addressed since they were in good condition. Great service! Will come back again, with the understanding that they are trustworthy and will not make me do services that are not needed. Thank YOU, Hector!!! More

EXCELLENT SERVICE Hector and the rest of the service staff bent over backward to make this a good experience for me. My coupon was honored as well as my Castrol Oil co Hector and the rest of the service staff bent over backward to make this a good experience for me. My coupon was honored as well as my Castrol Oil coupon. I was given a price to replace my tires and how to take advantage of the tire special in October. Also I will need a new battery and the warranty was explained to me. Because I have a broken foot, they were very helpful in making me comfortable while I waited. More

Unprofessional saying it mildly!!! Had appointment at 1:30 9/23/19 for brake inspection. Never looked at my car until morning of the next day. They called me to tell me it’s ready T 10: Had appointment at 1:30 9/23/19 for brake inspection. Never looked at my car until morning of the next day. They called me to tell me it’s ready T 10:04 get there it’s not ready need to wash it I told them I had to go washed it anyway!! Then parked it and didn’t give keys to service department. Got out at 11:10am. I WOULD NEVER RECOMMEND THEM. More

Hector is always great, he is always honest and very attentive. We really appreciate his great customer focus. I can always rely on Hector and his great cus is always great, he is always honest and very attentive. We really appreciate his great customer focus. I can always rely on Hector and his great customer services keeps up coming back. More

good service I was informed on the progress of my service. The work was done properly. Travis was very helpful. Kathy was also great when at Mazda I was informed on the progress of my service. The work was done properly. Travis was very helpful. Kathy was also great when at Mazda More

service is very good.Bill Hill and Cathy Metzkes know there stuff and take very good care of customers problems.Thanks for the great service is very good.Bill Hill and Cathy Metzkes know there stuff and take very good care of customers problems.Thanks for the great service More