Coast Buick GMC

Integrity? Not with this dealership! Sort by Yelp Sort Language English (12) Maureen B. Homosassa, FL 0 friends 3 reviews Share review Embed review Ed Sort by Yelp Sort Language English (12) Maureen B. Homosassa, FL 0 friends 3 reviews Share review Embed review Edit review 10/27/2017 I also have written a complete review on Edmunds, which I advise everyone to read. Visited the Port Richey store last Sunday; drove a new vehicle, and inquired about a Certified vehicle at the Lakeland store.  I was given a trade in value of $10800 if I bought the certified vehicle, or, $12000 if I purchased a new vehicle.  Frankly, that is a tad unethical. Nonetheless, I attempted to purchase the Certified vehicle; called Lakeland Ed Morse multiple time, left multiple messages on Sean's cell phone (the appointment maker.  Never received a return call.) Several days later, I noticed the vehicle I test drove at the Port Richey store had yet another price.  Labeled as "Special", the price was $20245; the best price I was offered was $24429. I left a vm for Jaclyn DeBello, my sales person.  When I was able to speak with her a day later, she stated she "had no idea" why that price was listed on the internet, but, she would research and contact me back in five minutes.  One hour later, instead of a phone call, I received an e-mail from Ms. DeBello with the following message: "according to our internet department the pricing is completely wrong. but he said he would take 3000 off the window sticker price."  What price was that?  It was never stated in the e-mail.  Who is "he"?  Outrageous, arrogant, and without any regard for me as a potential customer.  How could any sales person think that that message was appropriate, or communicated a willingness to do business with me? I called and spoke with Kyle Carver, who stated he was a Sales Manager.  He essentially stated he could "sell any car at any price, whether or not it was higher or lower than the sticker price."  What does that mean?  It was blatantly obvious that Mr. Carver was not interested in selling the vehicle; he declined to provide contact information for Mr. Morse, and rather advised that I call the General Manager.  When I asked to what avail, Mr. Carver failed to respond appropriately. A full three hours after Ms. DeBello's initial e-mail, she sent another stating Ed Morse was using a new company (Marketing, I suspect, although never stated in the e-mail), and that there was a glitch with pricing and errors with the rebates.  I find this insulting, and another example of the sheer arrogance and incompetence of the employees in that dealership. This is a dealership that has had adequate ratings in the past.  Based on my experience, I would state this dealership no longer operates with any modicum of integrity, consideration, or care for its potential clients.  Salespeople are arrogant, and disinterested.  When I went in to the dealership last Sunday, it took a full ten minutes to find anyone that even greeted me.  How is that possible?  In every other dealership that I have visited, salespeople come out of the building to greet you!     I would think in this extremely competitive environment, every effort would be made to accommodate a potential customer.  I have cash, and a 2015 worth a $12000 trade in.  Certainly, someone will want my cash. More

Oil change Went for an oil change was greeted promptly and professionally. After the wirk was complete Bill went over everthing that was done to my truck. The pa Went for an oil change was greeted promptly and professionally. After the wirk was complete Bill went over everthing that was done to my truck. The part for my recall was ordered as well. More

Outstanding Service Bill is always awesome and so are the other staff members. Bill always goes above and beyond when helping his customers. Love this location and all th Bill is always awesome and so are the other staff members. Bill always goes above and beyond when helping his customers. Love this location and all the service department team members. More

Air conditioner repair My 2011 Buick Enclave AC does not blow air to the face panel. I drove in and got it repaired the next day. Bill helped me get a loaned truck right fro My 2011 Buick Enclave AC does not blow air to the face panel. I drove in and got it repaired the next day. Bill helped me get a loaned truck right from the lots, saving me a lot of time, and I did not miss any time at work. More

Service Brought my 2012 Buick Enclave to the dealership for an oil change and a few other problems. Bill in the service department was totally helpful and car Brought my 2012 Buick Enclave to the dealership for an oil change and a few other problems. Bill in the service department was totally helpful and caring . He demonstrated the utmost professionalism and was extremely thorough. How ever when I got in my vehicle to leave the dealership The dirty oily cabin filter was sitting on the passenger seat of the car. Along with the housing for the filter and two screws. I went back inside to notify Bill but he was out in the shop with another customer. Bill also told me he would email me the paperwork on the vehicle inspection and what they found and also the cost to me to have these items repaired. I have not received an email as of tonight with this info. Please have this info sent to me as soon as possible so I may review . More

service visit good service from bill all the time. prices are good always on time and like that they clean my car because im always very busy good service from bill all the time. prices are good always on time and like that they clean my car because im always very busy More

Please see below I would highly recommend! My car was towed after hours. By 8am the next day I was on the phone with Hector. He kept me updated on what was going on th I would highly recommend! My car was towed after hours. By 8am the next day I was on the phone with Hector. He kept me updated on what was going on the entire time and was upfront on costs which were reasonable. Great job thanks! More

Great service! From New/used car sales to routine service all the way to body repair, Ed Morse is the only place I trust my vehicles to. Quick service and outstandin From New/used car sales to routine service all the way to body repair, Ed Morse is the only place I trust my vehicles to. Quick service and outstanding customer service, the staff have your and your families best interest in mind. Give them a try and become life long customers like I did. More

Exceptional Customer Service as Always ! This dealership , Ed Morse Mazda in Port Richey is one of the very best dealerships out there ! Their staff is absolutely wonderful and had the patien This dealership , Ed Morse Mazda in Port Richey is one of the very best dealerships out there ! Their staff is absolutely wonderful and had the patience of a saint with us ! Highly recommended and will be coming back again soon for another vehicle ! Thank you for your kindness ! Very very pleased! Brian , Ray , Kyle and Bo were absolutely fantastic! Didn't need service this time but Hector was outstanding last time I saw him and needed to give him another shout out for being so awesome ! More

great job thanks finished on time, really nice waiting area friendly people at this dealership, free car wash very good prices that were mailed to me ,the mail finished on time, really nice waiting area friendly people at this dealership, free car wash very good prices that were mailed to me ,the mail More