Coast Buick GMC

BUYER BEWARE. COAST BUICK GMC IN PORT RICHEY FLORIDA CANT BE TRUSTED. I PREVIOUS WROTE A REVIEW WITH 5 STARS HOWEVER THE VERY NEXT DAY WE FINALLY WERE SHOWN TH COAST BUICK GMC IN PORT RICHEY FLORIDA CANT BE TRUSTED. I PREVIOUS WROTE A REVIEW WITH 5 STARS HOWEVER THE VERY NEXT DAY WE FINALLY WERE SHOWN THE DETAIL OF OUR PURCHASE PRICE OF $86,600 AFTER NUMEROUS ATTEMPTS TO GET ANSWERS WE WERE GIVEN DETAIL OF ADDITIONAL FEES THAT WERE NOT DISCLOSED. I QUESTIONED AT TIME OF SIGNED BECAUSE PURCHASE PRICE WAS MUCH HIGH THAN EXPECTED. WE LEFT WITH NO PAPERWORK FOR ME TO REVIEW BECAUSE THE TRUCK WAS NOT EXPECTED ON THE LOT FOR A WEEK THEREFORE THOUGHT WE WOULD GET OPPORTUNITY TO REVIEW THE DETAIL PRIOR TO GETTING THE TRUCK. I CALLED NICK AND CARLOS THE NEXT DAY REQUESTING THE DETAIL THEY WERE OFF CARLOS SAID NICK WOULD GO OVER WEDNESDAY. WE RECEIVED A CALL THAT AFTERNOON STATING TRUCK WAS READY WE COULD PICK IT UP AT 11 WEDNESDAY. OF COURSE THE TRUCK WAS WHAT WE WANTED THEREFORE WENT TO NICK TO FINALIZE THE SALE WHO HAD RANI WITH HIM TO PROVIDE US THE ANSWERS WE REQUESTED (DETAIL OF WHAT MADE UP THE 86,600. RANI SAID IT WAS FEES FOR TAXES,TITLES ETC HOWEVER NEVER SHOWED DETAIL). WE LEFT WITH THE TRUCK AND FINALLY SOME PAPERWORK WHICH DID NOT INCLUDE THE WINDOW STICKER TO SHOW US WHAT WE ACTUALLY PAID FOR THE TRUCK. ONCE WE WERE HOME AND DID THE MATH WE SAW THERE WAS AT LEAST $ 15,000 MORE ADDED TO PURCHASE PRICE. I WAS ABLE TO GET THE WINDOW STICKER ON LINE NOW THAT WE HAD THE VIN#. I CALLED RANI REQUESTING DETAIL AND HE AGREED TO MEET US THE NEXT DAY. THIS WAS THE FIRST TIME IT WAS DISCLOSED THAT WE WERE BEING CHARGED $4995 COAST ELITE, 1150.FOR APPEARANCE, 999.00 FOR WINDOW TINTING (MAINE HAS A LAW REGARDING THIS THE TRUCK WOULD NOT PASS INSPECTION IF WE HAD MORE) 2995.00 DELIVERY FEE, AND 6000 DEALER CASH. A TOTAL OF OVER 17,000. NOT DISCLOSED. WE WERE TOLD THERE WAS NOTHING WE COULD DO. THE 999 WINDOW TINTING WAS REFUNDED. RANI SAID HE SHOWED US THE DETAIL AND SAID HE WAS SORRY WE DIDNT REMEMBER… . HAD WE BEEN TOLD THE TRUTH AND THIS INFORMATION HAD BEEN DISCLOSED WE WOULD HAVE NEVER PURCHASED THE VEHICLE. I HAVE HAD NUMEROUS CONVERSATIONS REGARDING THIS WITH FINANCE AND SALES DEPARTMENT THE ARE ADAMANT THEY DID NOTHING WRONG SO NO REMORSE. I CANT BELIEVE THIS FAMILY OWNED BUSINESS WOULD SCAM US LIKE THIS. DAY ONE , THEY WERE DISHONEST WITH US AND HAD OPPORTUNITY TO MAKE IT RIGHT BUT DIDNT OFFER. PRIOR TO THIS EXPERIENCE WE HAD ALL OUR SERVICE DONE THERE AND WAS VERY PLEASED. NEVER AGAIN WILL WE DO ANYTHING WITH THIS DEALERSHIP. MJSJUNE23 More

We were totally impressed with th treatment from the salesman to the loan officer. Very professional and easy to communicate with. salesman to the loan officer. Very professional and easy to communicate with. More

Everyone was friendly and we got straight to the point, I don't think I've had such a short process of getting in and out of a dealership in less than 2 or 3 hours. don't think I've had such a short process of getting in and out of a dealership in less than 2 or 3 hours. More

Very helpful, very professional. Made the whole experience simple and transparent. Very happy with my new truck. Made the whole experience simple and transparent. Very happy with my new truck. More

It is with great pleasure that I write a 5 star review (higher if i could) for Coast Buick GMC and specifically Service Writer Steve Fruge and the team in the Service Department. I brought my 2001 Pontia (higher if i could) for Coast Buick GMC and specifically Service Writer Steve Fruge and the team in the Service Department. I brought my 2001 Pontiac Grand Am (88k miles) in for service for a crank no start intermittent issue. I was greeted quickly and professionally by the Service Manager and directed to Steve's area. We talked at length regarding what issues I was having with the car and what diagnostics would be performed. Additionally, I had a lot of original equipment on the car that needed to be replaced. They replaced the original spark plugs, wires, brakes, rotors, belts, brake and transmission fluids, a map sensor, and other miscellaneous items including an ignition recall from GM. The car is running like a new car and I couldn't be happier. Steve Fruge is a top notch service writer, he explained everything in detail and was very knowledgeable and professional. Coast Buick GMC is lucky to have such an outstanding, detail oriented employee. I will definitely be back to Coast Buick for all my maintenance issues in the future. (Thank you Steve!!) More

Paige and her team were most welcoming and made our transaction hassle free and easy. transaction hassle free and easy. More

Great experience! Carlos was extremely helpful and helped me find the right truck. Thank you. Carlos was extremely helpful and helped me find the right truck. Thank you. More

This place was fantastic! ! Smoothest car buying experience we've had. Adam was amazing to work with, extremely helpful, kind and very knowledgeable. The fact that we didn't sp ! Smoothest car buying experience we've had. Adam was amazing to work with, extremely helpful, kind and very knowledgeable. The fact that we didn't spend all day there and without any issues was fantastic!! I've always dislike going to cat dealerships because of these stressful process but between Adam and the family friendly environment, we'll definitely be back for our future purchases. More

AWESOME! As always. Love your team. Kate is amazing! You need to bring back the car wash with vacuuming and interior window cleaning! Please As always. Love your team. Kate is amazing! You need to bring back the car wash with vacuuming and interior window cleaning! Please More

Travis in service was fantastic! He’s the primary reason we keep coming back. Excellent customer service. He’s the primary reason we keep coming back. Excellent customer service. More