Coast Buick GMC

EXCELLENT1 EXCELLENT EXCELLENT! HIGHY PROFESSIONAL SERVICE STAFF LED BY BILL HILL! ThHANK YOU COAST FOR ADDRESSING MY NEEDS &CONCERNS HIGHY PROFESSIONAL SERVICE STAFF LED BY BILL HILL! ThHANK YOU COAST FOR ADDRESSING MY NEEDS &CONCERNS More

Carlos was excellent! Very professional and knowledgeable! He is truly committed to taking his care of his clients. Nick, in the business office took the time to review Very professional and knowledgeable! He is truly committed to taking his care of his clients. Nick, in the business office took the time to review every aspect of the transaction and made sure that all was understood! Coast Buick GMC is a great dealership to purchase a car from! Highly recommended!! More

Carlos was extremely helpful. From looking at incoming inventory to searching nearby dealer options he was committed to selling us a vehicle. Ultimately, because he was actually From looking at incoming inventory to searching nearby dealer options he was committed to selling us a vehicle. Ultimately, because he was actually listening to me as a customer, he suggested I look at a 2024 GMC 2500 HD Denali Ultimate that was in stock. Unsure if it would fit in the garage of our new home, Carlos offered to drive with us to make sure it would. Thankfully for Carlos and for us it did. I would hire this guy in a split second. Finance was handled by Nicholas, and what can I say, another amazing experience. Coast GMC better take good care of these guys, or they WILL get hired away! More

BUYER BEWARE. COAST BUICK GMC IN PORT RICHEY FLORIDA CANT BE TRUSTED. I PREVIOUS WROTE A REVIEW WITH 5 STARS HOWEVER THE VERY NEXT DAY WE FINALLY WERE SHOWN TH COAST BUICK GMC IN PORT RICHEY FLORIDA CANT BE TRUSTED. I PREVIOUS WROTE A REVIEW WITH 5 STARS HOWEVER THE VERY NEXT DAY WE FINALLY WERE SHOWN THE DETAIL OF OUR PURCHASE PRICE OF $86,600 AFTER NUMEROUS ATTEMPTS TO GET ANSWERS WE WERE GIVEN DETAIL OF ADDITIONAL FEES THAT WERE NOT DISCLOSED. I QUESTIONED AT TIME OF SIGNED BECAUSE PURCHASE PRICE WAS MUCH HIGH THAN EXPECTED. WE LEFT WITH NO PAPERWORK FOR ME TO REVIEW BECAUSE THE TRUCK WAS NOT EXPECTED ON THE LOT FOR A WEEK THEREFORE THOUGHT WE WOULD GET OPPORTUNITY TO REVIEW THE DETAIL PRIOR TO GETTING THE TRUCK. I CALLED NICK AND CARLOS THE NEXT DAY REQUESTING THE DETAIL THEY WERE OFF CARLOS SAID NICK WOULD GO OVER WEDNESDAY. WE RECEIVED A CALL THAT AFTERNOON STATING TRUCK WAS READY WE COULD PICK IT UP AT 11 WEDNESDAY. OF COURSE THE TRUCK WAS WHAT WE WANTED THEREFORE WENT TO NICK TO FINALIZE THE SALE WHO HAD RANI WITH HIM TO PROVIDE US THE ANSWERS WE REQUESTED (DETAIL OF WHAT MADE UP THE 86,600. RANI SAID IT WAS FEES FOR TAXES,TITLES ETC HOWEVER NEVER SHOWED DETAIL). WE LEFT WITH THE TRUCK AND FINALLY SOME PAPERWORK WHICH DID NOT INCLUDE THE WINDOW STICKER TO SHOW US WHAT WE ACTUALLY PAID FOR THE TRUCK. ONCE WE WERE HOME AND DID THE MATH WE SAW THERE WAS AT LEAST $ 15,000 MORE ADDED TO PURCHASE PRICE. I WAS ABLE TO GET THE WINDOW STICKER ON LINE NOW THAT WE HAD THE VIN#. I CALLED RANI REQUESTING DETAIL AND HE AGREED TO MEET US THE NEXT DAY. THIS WAS THE FIRST TIME IT WAS DISCLOSED THAT WE WERE BEING CHARGED $4995 COAST ELITE, 1150.FOR APPEARANCE, 999.00 FOR WINDOW TINTING (MAINE HAS A LAW REGARDING THIS THE TRUCK WOULD NOT PASS INSPECTION IF WE HAD MORE) 2995.00 DELIVERY FEE, AND 6000 DEALER CASH. A TOTAL OF OVER 17,000. NOT DISCLOSED. WE WERE TOLD THERE WAS NOTHING WE COULD DO. THE 999 WINDOW TINTING WAS REFUNDED. RANI SAID HE SHOWED US THE DETAIL AND SAID HE WAS SORRY WE DIDNT REMEMBER… . HAD WE BEEN TOLD THE TRUTH AND THIS INFORMATION HAD BEEN DISCLOSED WE WOULD HAVE NEVER PURCHASED THE VEHICLE. I HAVE HAD NUMEROUS CONVERSATIONS REGARDING THIS WITH FINANCE AND SALES DEPARTMENT THE ARE ADAMANT THEY DID NOTHING WRONG SO NO REMORSE. I CANT BELIEVE THIS FAMILY OWNED BUSINESS WOULD SCAM US LIKE THIS. DAY ONE , THEY WERE DISHONEST WITH US AND HAD OPPORTUNITY TO MAKE IT RIGHT BUT DIDNT OFFER. PRIOR TO THIS EXPERIENCE WE HAD ALL OUR SERVICE DONE THERE AND WAS VERY PLEASED. NEVER AGAIN WILL WE DO ANYTHING WITH THIS DEALERSHIP. MJSJUNE23 More