Coast Buick GMC

Poor customer service and very deceitful We purchased a CERTIFIED 2014 Buick Encore. There was no negotiation of the price. We plunked down $4K and financed the rest.We even bought extended We purchased a CERTIFIED 2014 Buick Encore. There was no negotiation of the price. We plunked down $4K and financed the rest.We even bought extended warranties. The saleman, Chris Sims, kept stating to look at the CarFax. Such a great car! After all the paperwork was processed and we were preparing to leave with the car, we were handed ONE key. This is a CERTIFIED car, right? Why only one key? We were told it would be $200 for another key. All of a sudden there is this attitude. "After all, it is a USED car". A little non-plussed, we went home. The more we thought about this ONE key, the angrier we got. My husband had a few go-rounds with various level of management. No satisfaction. If a CERTIFIED used car is supposed to be as good as new, why not two keys? One day, while I was washing the car, I happened to notice there was a slight difference in color on the front passenger door. There was also paint overspray on the inside of the door. Clearly there had been some damage. The passenger mirror was also slightly tweaked and had a lot of touch up paint (that was cracking) at the place where hold the two part together. We never bothered to go back to them to dispute this. It had been a few month since we purchased the car. I received a call from Mo. I am sure his call was sales motivated. I told him about the problems we had and that we would never come back to that dealership. He promised that something would be done. Never heard from him again. We traded it in at another dealer and bought a new Buick Terrain. Ed Morse GMC has no integrity. They turn their backs on their customers immediately after the sale. STAY AWAY! DON'T GET RIPPED OFF!!! More

Bill Hill service is AMAZING! Very happy with the service department. Bill Hill is my adviser and always takes amazing care of me and makes me feel valued! Never disappointed. Very happy with the service department. Bill Hill is my adviser and always takes amazing care of me and makes me feel valued! Never disappointed. More

Fees, fees fees Beware if you are buying a used car from Ed Morse Mazda. Two thousand in fees , plus tax. Read your paperwork completely. Also steer you into five y Beware if you are buying a used car from Ed Morse Mazda. Two thousand in fees , plus tax. Read your paperwork completely. Also steer you into five year loans. Was told three year was not available ...so banks can suck more interest out of you. More

The service writer explained everything & updated me. Execellent experience. The service writer explained everything they were going to do, what it would cost and how long it would take. He even found m Execellent experience. The service writer explained everything they were going to do, what it would cost and how long it would take. He even found me a spoon for the yogurt I brought to eat while waiting. They washed my car, too. More

Great people who knew what they were doing. Joe G was super. My car was delivered spotless and I would recommend all my friends to buy their car there! super. My car was delivered spotless and I would recommend all my friends to buy their car there! More

Quick, Professional Service Travis took care of everything quickly and in a friendly, professional manner. Price for the oil change with the available discounts was also very goo Travis took care of everything quickly and in a friendly, professional manner. Price for the oil change with the available discounts was also very good More

The problem was located and repaired. Special thanks to Cathy Metzkes in the service Department who took good care of my service needs. And to Nathan Eichenlaub, the technician, who locate Special thanks to Cathy Metzkes in the service Department who took good care of my service needs. And to Nathan Eichenlaub, the technician, who located and repaired the problem, and put everything back together. More

Excellent service department Friendly and Professional associates. Full explanation of addressing a problem (could not fix the irregular automatic stop and start function, becaus Friendly and Professional associates. Full explanation of addressing a problem (could not fix the irregular automatic stop and start function, because it could not be duplicated. More

Service was great friendly and helpful staff! I felt confident that my car was well taken care of! I’m looking forward to next visit! Thanks alot confident that my car was well taken care of! I’m looking forward to next visit! Thanks alot More

Professional service Friendly and professional sales and service staff. They truly try to maximize your experience and offer the best value possible. They often work as Friendly and professional sales and service staff. They truly try to maximize your experience and offer the best value possible. They often work as a team to ensure the best customer service. More