Coachella Valley Volkswagen - Service Center

My experience was superior from the time i arrived for my appointment until the time I picked up my car. Jennifer Valancia is a superstar - great customer service with a smile. I was offered a ride to and fr appointment until the time I picked up my car. Jennifer Valancia is a superstar - great customer service with a smile. I was offered a ride to and from my employment which made my experience even better. I was asked several times by the service staff if there was anything they can do to help me. I would say over the many years and dealerships i have been to this was the best . More

Kevin Romano is the reason I continue to take my Jetta to this dealership for service. He is so patient, explains & advises me. Kevin is extremely helpful and goes out of his way to help me & makes sure my J this dealership for service. He is so patient, explains & advises me. Kevin is extremely helpful and goes out of his way to help me & makes sure my Jetta's and my needs are met. Kevin is an excellent asset to VW Services Department. I am extremely grateful to Kevin. More

Jennifer hizo un excelente trabajo. Me asistió en todo lo que necesite, ella les puede ayudar muy bien en español Me asistió en todo lo que necesite, ella les puede ayudar muy bien en español More

I have bought 2 VW's from this dealership & have had excellent service every time I walk in the door! excellent service every time I walk in the door! More

Nice and friendly she seemed to have knowledge regards cars and her job not a friendly w@iting area in that location cars and her job not a friendly w@iting area in that location More

Nice folks! I however don’t expect to carry a couple quarts of oil in case my 2023 car runs low. Not impressed with VW for being confounded as to why it might I however don’t expect to carry a couple quarts of oil in case my 2023 car runs low. Not impressed with VW for being confounded as to why it might be burning oil. More

I have been incredibly disappointed with the service I’ve received. We made an appointment at 8:30 am to fix a computer issue with the lane departure and a detail which was not done when we purchased the veh received. We made an appointment at 8:30 am to fix a computer issue with the lane departure and a detail which was not done when we purchased the vehicle. It was kept overnight and the following day we called to inquire about our vehicle since no one bothered to follow up. The service representative was unhelpful. We requested a loaner vehicle and it was denied even after we shared that we have a young child and our cars AC was not working. Also so service advisor told me that it would be better if I go pick up the vehicle and make a later appointment for a technician to be available. I told him what was the point of us making an appointment weeks in advance. At the end our mechanical issue was not resolved due to a software update not being available. No communication or follow through to date on when it will be corrected. I wonder if it was even checked? I remain incredibly annoyed with the persistent buzzing in me car. I hope that a resolution is found soon. More

Buen servicio atención y eficaz gracias por su servicio la persona que me atendió fue muy agradable y me aclaró todas mis dudas además que ocupaba algunos documentos fue muy eficaz de verdad de verdad muy la persona que me atendió fue muy agradable y me aclaró todas mis dudas además que ocupaba algunos documentos fue muy eficaz de verdad de verdad muy agradecida con ella y con él dealer More

Super great to work with. Very patient and good at explaining what needed to be done. Very patient and good at explaining what needed to be done. More

I experienced great service, and an accommodating staff on both my visits to have warranty work done on my car. on both my visits to have warranty work done on my car. More