Coachella Valley Volkswagen - Service Center

Kevin is wonderful and has the best customer service! Always consistent, caring, and involved! Thank you for always making the experience smooth! Always consistent, caring, and involved! Thank you for always making the experience smooth! More

Kevin is great listens to my needs and concerns I have with my vehicle every time. with my vehicle every time. More

It took a very long time to get the electrical resolved. Kevin explained that, t would be difficult to find. He gave me a loaner and was so polite and respectful. It just. took a long time to get resolved Kevin explained that, t would be difficult to find. He gave me a loaner and was so polite and respectful. It just. took a long time to get resolved. We had to wait for the inspector from the insurance for the transmission. That was not the dealerships fault but all in all it was a long journey. More

Kevin has been very helpful over several visits. Sometimes when he isn't even the individual I'm interacting with. Always ready with a greeting and professional demeanor. Although I understand he en Sometimes when he isn't even the individual I'm interacting with. Always ready with a greeting and professional demeanor. Although I understand he encourages the sale, his honesty supersedes a desire to overlook the customer's needs. Management material 100%. It would be a waste to not promote sort of leadership potential. Thanks for everything. More

It's a very clean dealership, the employees are friendly they seem to work well with each other. They were inventive of me as a customer. The service employees did my oil change and without asking they we they seem to work well with each other. They were inventive of me as a customer. The service employees did my oil change and without asking they went ahead and washed my car I was happily surprised it saved me a trip to the car wash. More

Thanks again for all the help for my jetta. I will be back when i need the service again I will be back when i need the service again More

I went in for an oil change. I was told that my brakes were shot. The price they quoted me to do the brake job was about $650. I went home and called my reliable neighborhood mec I was told that my brakes were shot. The price they quoted me to do the brake job was about $650. I went home and called my reliable neighborhood mechanic and was quoted $350 to complete the job. When I took my car in I was called by the mechanic who told me I didn’t need brakes at all. I had 10,000 more miles to go before it was necessary, I feel very ripped off and gouged. More

I can't express enough how much I appreciate Kevin's commitment to making sure my Beetle was 100% fixed and ready to drive back to Phoenix. He dealt with my car's seemingly never-ending car issues for o commitment to making sure my Beetle was 100% fixed and ready to drive back to Phoenix. He dealt with my car's seemingly never-ending car issues for over a month, fielding new issues every week. He never made me or my car feel like a nuisance and instead patiently offered cost-effective solutions to each problem until finally my Beetle was ready to take home. I'm grateful that after a scary breakdown in the middle of the desert, I had Kevin in my corner to help me. Please give this man a raise. As much as I appreciate Steve's work on my car, I think he needs some training in empathetic communication as he was incredibly rude from the beginning of our first phone call. Yikes. More

Excellent hospitality and really Great customer service. What makes the difference for me is the lyft accommodations for pick up and drop off. That is a game changer for my selection of this dealership.. What makes the difference for me is the lyft accommodations for pick up and drop off. That is a game changer for my selection of this dealership.. More

Great customer service! Jennifer was very communicative and made sure I was taken care of while I waited for my car. Thanks for everything! Jennifer was very communicative and made sure I was taken care of while I waited for my car. Thanks for everything! More