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Coachella Valley Volkswagen

Cathedral City , CA

Overview
Employees
Reviews
Vehicles
4.6
173 Reviews
Welcome to Coachella Valley Volkswagen At Coachella Valley Volkswagen, our friendly Brand Specialists are dedicated to matching the right vehicle to your preferred driving style. We listen carefully to what you need before recommending an option from our large inventory of new and pre-owned models.
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E. Palm Canyon Drive

Cathedral City , CA

92234

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Showing 173 reviews

July 08, 2023

Professional and friendly staff. Time estimate of service pretty much on time. Comfortable waiting area. More

by DK_POET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee Gutierrez, Kevin Romano
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Jul 09, 2023 -

Coachella Valley Volkswagen responded

We appreciate your feedback. Please let us know if there is anything else we can do for you. Regards Phil new (local) owner

Jul 09, 2023 -

DK_POET responded

Thank you!😊

July 08, 2023

Sell piece of xxxx cars to honest people who are looking to make an invest in their lives. More

by SEANMALLEN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Sevilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Chiranian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Lozano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hale
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Velazquez, David Cincotta, Gary Mallon, Jacob Ortiz, Krzysztof Mikuta, Radi Abdin
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Jul 09, 2023 -

Coachella Valley Volkswagen responded

Sean, thank you for your feedback, but not sure when you bought your vehicle.... Please reach back to me directly and see what we can do to fix the concerns with your vehicle. We just bought the store a couple of months ago and want to make sure we do the right things, even if it happened before us. Thank you Phil new (local) owner

July 05, 2023

Best saleperson Jose Sevilla he took care of all car needs he was the Best ever More

by SCCCLPZ25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sevilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Spas, Ali Khasdaei, Joseph Pestano
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July 05, 2023

Best salesperson we ever had so helpfully and hard working Jose Sevilla great great great More

by SCCCLPZ25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sevilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Spas, Joseph Pestano
Report | Print
Jul 09, 2023 -

Coachella Valley Volkswagen responded

We appreciate your feedback and thank you for your trust in our store. Please let me know if there is anything else we can do for you. regards Phil new (local) owner

July 05, 2023

Daniel was my Sales Associate and he provided me with extraordinary customer service, he went beyond my expectations and met all components required in order for me to work out a deal and purchase a exce More

by Addy2730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Velazquez
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Jul 09, 2023 -

Coachella Valley Volkswagen responded

Thank you Addy for your feedback, and agree Danny is 5-star. Please let us know if there is anything else we can do for you. regards Phil new (local) owner

July 04, 2023

Great experience Smooth sailing I would recommend to anyone looking for a pleasant car buying Experience More

by jjvelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sevilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Lozano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Pestano
Report | Print
Jul 09, 2023 -

Coachella Valley Volkswagen responded

Thank you for your feedback. Please let us know if there is anything else we can do for you. regards Phil new (local) owner

July 03, 2023

For some reason, the service department had problems with the paperwork on the day of servicing my Passat 2022. I was promised to receive an email the following Monday in regard to the service that was done More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aimee Gutierrez, Kevin Romano
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Jul 09, 2023 -

Coachella Valley Volkswagen responded

Max, Thank you for your feedback, and sorry that your experience was not up to your expectations. Please reach back to us to resolve this concern as we should be following the maintenance schedule set out by VWOA. If that wasn't completed, then we will make it right. Regards Phil new (local) owner

June 29, 2023

The entire staff is great! !! Jennifer was extremely helpful and was able to answer all of questions and concerns! GREAT!!!! More

by wps9955
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Melissa Chiranian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Valencia, Joseph Pestano, Kevin Romano
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Jul 03, 2023 -

Coachella Valley Volkswagen responded

Thank you for your feedback and I agree that I think they are all great :) Please let me know if there is anything else we can do for you. Regards Phil New (local) owner

June 29, 2023

Courteous and efficient service. Excellent team members. Emailed discounts are an excellent addition to good service. More

by GARCIAMARTIN87
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aimee Gutierrez
Report | Print
Jul 03, 2023 -

Coachella Valley Volkswagen responded

Thank you for your feedback and happy that your experience was excellent. I will also look into your idea on emailing discounts or specials to our customers. Regards Phil New (local) Owner

June 28, 2023

I had to get my a/c looked at. 4000 miles on the car and it took 3 visits until it was, so far working. With the help of Steve, the service manager I don’t think it would have be More

by TTUCKER815
Workmanship
Recommend Dealer
Yes
Employees Worked With
Steve Jarrold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Romano
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Jun 29, 2023 -

Coachella Valley Volkswagen responded

Thank you for the feedback. Sorry that it took that many times to get the issue resolved. If there is anything else we can do for you, please don't hesitate to contact us. Regards Phil New (local) Owner

Jun 29, 2023 -

TTUCKER815 responded

Thank you but not at this time. Once it gets really hot I can make a decision if it is truly fixed. Steve, service manager gave me good service and let me know if the problem is still ongoing to contact him. Hopefully, I won’t need to. Thank you again.

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