Clovis Chrysler Dodge Jeep Ram
Clovis, CA
Filter Reviews by Keyword
By Type
Showing 66 reviews
Even though I bought my Jeep GC from Clovis Jeep in 2013 and have had 100% of all service done since, my recent experience was absolutely terrible and convinced me I am not a customer but a number and victi and have had 100% of all service done since, my recent experience was absolutely terrible and convinced me I am not a customer but a number and victim of extremely poor customer service. More
I will not return to this dealership! The service tec never called or texted me to give me updates. Mycar was kept one day short of a week with no rental even offered. I had to go to th The service tec never called or texted me to give me updates. Mycar was kept one day short of a week with no rental even offered. I had to go to the service manager and the owner to get results More
Excellent dealer ship, superb service staff, very well organized and friendly. The waiting room is very clean and has fresh coffee, the best dealership I have ever worked with. Thank you organized and friendly. The waiting room is very clean and has fresh coffee, the best dealership I have ever worked with. Thank you More
I was told over the phone they would honor my lifetime oil changes through lithia. I got there on day of appointment no one told me anything different, when the work was done then I was told no you owe us oil changes through lithia. I got there on day of appointment no one told me anything different, when the work was done then I was told no you owe us. Worst dealership I have ever been to. I will never go there again for anything More
This is my second Dodge from Clovis. I worked with Curt and Nat. I got a beautiful 2022 Ram loaded for a great price. Curt and Nat are wonderful to work with. I worked with Curt and Nat. I got a beautiful 2022 Ram loaded for a great price. Curt and Nat are wonderful to work with. More
well i have been buying cars and using this service department for many years and i can say it's about as good as it gets! You can always get more than just a fair deal on a vehicle purchase When it c department for many years and i can say it's about as good as it gets! You can always get more than just a fair deal on a vehicle purchase When it comes to service they do a really good job and if something goes a muck they are great at fixing it! i think between me and my friends we have bought a dozen or more cars and all have been happy! Brian is the general manager and the son of the owner! If you have a legitimate problem i promise you he will fix it and make it happen!! More
Terrible experience here back in 2017. We went to test drive a vehicle and was met with “Captain Jack”. We went on the test drive, which we explicitly explained is all we were going to do at the time. The drive a vehicle and was met with “Captain Jack”. We went on the test drive, which we explicitly explained is all we were going to do at the time. The salesman asked if we were considering going to Gilroy, South County dealership, to purchase there. I told him we were considering it and they have much better prices. He went on a 10 minute rant bashing South County and told us he would see us when we came back because they were so bad. Well we had a great experience at South County, got a real good deal, and didn’t have to work with a self-proclaimed pirate during the process. Every time we go by Clovis CDJR we want to pull in and tell Captain Jack how happy we were we didn’t listen to him. He was unprofessional, pushy, and frankly unpleasant to be around. Stay away from these guys. More
So a few months back I took my 2019 Ram in for oil change and tire rotation. Everything was done in a timely manner and I was on my way. Well three days ago I purchased new tires and a local tire shop. I wen and tire rotation. Everything was done in a timely manner and I was on my way. Well three days ago I purchased new tires and a local tire shop. I went to retrieve the wheel lock for my wheels, low and behold it was not where I had placed it. I looked everywhere for it, including the jack location under the passenger seat. Well it is nowhere to be found. I told the service tech helping me with my appointment and he said they would be able to remove but they would no longer be usable. I agreed because I had taken off work for the appointment and didn’t want to ask for more time off for another appointment. For the life of me I could not figure out where the lug key would have went, then I remembered the tire rotation that I had done at Clovis Dodge Ram. I called the service department to inquire, and was told by the service rep that he would talk to the service manager and call me back, unfortunately I didn’t write down his name, I was walking since my truck was getting tires done. Well I didn’t hear back. I called the following day and spoke with another service rep and explained everything again. He said he would ask around since I didn’t have the name and he would talk to the service manager and assured me I would get a call back. ...Again no call, so I called again the next afternoon, I got the same service rep. He said he had asked around with no success and he had also spoken with the service manager, and the service manger would have had someone come with a master key to get the lugs off and he wouldn’t authorize reimbursement for the locks..... If I had gotten a flat I would not have been able to change my tire and would have had to get my vehicle towed to change a tire..... So in short, the service department removed the wheel lock key (my property) from my vehicle during service at their facility, and then failed to place the key (my property) back in my vehicle. I have been polite each and every time I have called, and can not even get a call back from anyone. Even if you won’t do anything for the wheel locks, at least have a little customer service instead of acting like I did something wrong. Property was removed from my vehicle by Clovis Dodge employees and not replaced.....if you have a choice to go elsewhere, I suggest you do, I bought my truck there and paid for service. and can’t get the time of day......Funny thing is, the tire shop offered to reimburse me for the locks and I spent $1100 on tires, but I can’t even get a call back from a place that I spent $60000. Classy. More
This is a family owned dealership,I have purchased many vehicles from them and always get a fair deal I know what that means as I was a GM in the past of Automdelership. The service Dept is as good as it g vehicles from them and always get a fair deal I know what that means as I was a GM in the past of Automdelership. The service Dept is as good as it gets If you have a ligitimate problem Brian will fix it for you Really highly recommend this dealership as they are a class act More