Cloninger Ford

Great nice lady Amanda was awesome she was prompt and friendly and helped me with all my questions will return as long again. Always nice to feel like you matter as a Amanda was awesome she was prompt and friendly and helped me with all my questions will return as long again. Always nice to feel like you matter as a customer More

Latest appointment 12-26 I came to dealership because battery light came on....i was told cable was faulty...covered under warranty, would be in 1 -2 days....12 29, I ca 12-26 I came to dealership because battery light came on....i was told cable was faulty...covered under warranty, would be in 1 -2 days....12 29, I called service to see if part was in....no record of transaction.....I was transferred to parts to see if they had any info.....why was I chasing the part?????...I held for 7 minutes, hung up, called back....parts guy found part, was transferred back to Service to make an appointment....made appointment for 12-31...showed up around 2 pm...no time to complete job, agreed to come back on 1-3....showed up at 9 am....was told they would call the guy and tell I was waiting for a ride...they never called him...he showed up at 45 minutes later...At 1 o'clock, I called to see if car was ready...my tech was out to lunch, so I got transferred to voice mail - they didn't tell me he was out to lunch...they just transferred me...I called back and told the woman do not put me on hold...got another tech and car was ready...not for nothing, but don't you think people might have other things to do....got there, was told car was in spot C 12....it wasn't (I found it...that was that was actually funny)....do you think that was good service? Through it all, Lonnie was helpful. More

Found a great SUV with a fantastic sales man Our Salesman was very helpful & didn't push us about making a choice over which SUV to choose. We liked the size & price of the Ford Edge. The color w Our Salesman was very helpful & didn't push us about making a choice over which SUV to choose. We liked the size & price of the Ford Edge. The color was different both of us liked it. Getting a SUV in the size/price/ & color meant a great deal! We love the car! More

service on truck Fast accurate friendly with good coffee in waiting room. Price was good and all point inspection was appreciated. I would recommend them to friends an Fast accurate friendly with good coffee in waiting room. Price was good and all point inspection was appreciated. I would recommend them to friends and family. Will bring wife’s car in next. More

Excellent cusromer service, reat people,friendly atmosphere! Mr. Kenny Baker is a great sales employee who helped us to find the best deal and the best car. His help finding the right car was very appreciated. Mr. Kenny Baker is a great sales employee who helped us to find the best deal and the best car. His help finding the right car was very appreciated. More

Good to go A+ 03 Mustang has never been anywhere else. Buy my tires here too. Yesterday they seemed to give me special attention. Answered all my questions and a 03 Mustang has never been anywhere else. Buy my tires here too. Yesterday they seemed to give me special attention. Answered all my questions and assured me I'm ready for winter. More

What I Wanted at a Fair Deal I was looking at new cargo vans to haul musical equipment for G.I. Jams at Salisbury VA Medical Center. Used cargo vans are rare. Roosevelt showed me I was looking at new cargo vans to haul musical equipment for G.I. Jams at Salisbury VA Medical Center. Used cargo vans are rare. Roosevelt showed me two 2018 versions of the model cargo van I was shopping, which is about twice as many as any other dealerships had to show. The test drive was everything I expected and although it took 5 days for me to close the deal, two of them were Christmas Eve and Christmas, on the 26th I took delivery. More

Service Advisor Gone Lonnie is a great service advisor. Another was ours for this service and she is no longer there so my review of the dealership is to applaud no longer Lonnie is a great service advisor. Another was ours for this service and she is no longer there so my review of the dealership is to applaud no longer having her in this role. More

Unexpected kindness and professionalism Normally when Amanda is not at work, the service I receive is very rude and unprofessional. Amanda is usually the only service agent who treats me li Normally when Amanda is not at work, the service I receive is very rude and unprofessional. Amanda is usually the only service agent who treats me like a valuable customer. However, I was pleasantly surprised with outstanding customer service and wouldn't miss this opportunity to express it. Please keep up the good work and keep your customers in mind when planning and hiring new employees. Happy New Year! More

Recall and oil change,tire rotation Did the job and not have to wait long for the car. I highly recommend you. The people were very nice and pleasant. The shop was very efficient. Did the job and not have to wait long for the car. I highly recommend you. The people were very nice and pleasant. The shop was very efficient. More