Cloninger Ford

Awesome experience would def. buy here again ! They were a pleasure to deal with from the time we walked on the lot until we left. Very polite and helpful ! They bent over backwards to make sure e They were a pleasure to deal with from the time we walked on the lot until we left. Very polite and helpful ! They bent over backwards to make sure everything was right . Best and smoothest buying experience we have ever had. We would definitely recommend !!! More

Great experience. Ask for Felicia! Purchased a truck from out of state, which can always be a challenge. Spoke with Felicia, she was amazing from start to finish, very thorough and resp Purchased a truck from out of state, which can always be a challenge. Spoke with Felicia, she was amazing from start to finish, very thorough and responsive to my questions. I spent the better part of a week trying to negotiate the deal and she was always quick to respond and always informative. Never felt pushed to make the purchase. Would not hesitate to deal with her again. Everything else was standard dealership experience but overall very well run. More

Great service and price! I have utilized Cloninger Ford service department since 2014 when I purchased a new vehicle from them, and have had nothing less than 5-star service i I have utilized Cloninger Ford service department since 2014 when I purchased a new vehicle from them, and have had nothing less than 5-star service in the 20+ visits. They are a model to all dealerships. More

They are always going out of their way to help you. They are always going out of their way to help you with what you need very polite and friendly people I would recommend you to everyone. They are always going out of their way to help you with what you need very polite and friendly people I would recommend you to everyone. More

Highly recommended Great service! Was provided a loaner and the job was performed in a timely manner. Amanda was very knowledgeable and friendly. Price was very reasonab Great service! Was provided a loaner and the job was performed in a timely manner. Amanda was very knowledgeable and friendly. Price was very reasonable. I would definitely return to this location again and highly recommend working with Amanda. More

Excellent Transmission issue with Ford Fusion not working in reverse after driven for extended time. Told would take a few days after getting fixed to start wor Transmission issue with Ford Fusion not working in reverse after driven for extended time. Told would take a few days after getting fixed to start working correctly and if not to return it to the service department. Everyone was very helpful with getting the problem fixed in a timely manner. Aaron Shafer More

Service dept. did a very acceptable job. I rate your service department very high but your sales group makes me want to go elsewhere when the time comes. I started a potential purchase about I rate your service department very high but your sales group makes me want to go elsewhere when the time comes. I started a potential purchase about 3-4 weeks ago and the attention and professionalism experienced was less than acceptable. We were working on a deal and when I came back and presented my offer the discussions ended. I have never heard back with a yes, no, kiss ma ___. Therefore I figured you all were no longer interested in selling me a vehicle. There are a lot of dealerships out there that I am sure would be interested in my business. I have been a ford owner since 1964 and in all those years have not deviated from a ford product, but maybe it is time. More

Worse customer service ever!!! Took vehicle in for a side mirror replacement. 7 days to replace 1 mirror. Could not get anyone to return calls so I had to drive to dealer to get ans Took vehicle in for a side mirror replacement. 7 days to replace 1 mirror. Could not get anyone to return calls so I had to drive to dealer to get answers. Then was lied to about part being ordered after I check with parts dept to verify. When vehicle was finally repaired. The service writer placed ticket and keys on desk and said my vehicle was outside. Did not explain how or why the mirror was broke or even if it was fixed correctly. I will never darken the doors of Cloninger Ford again to repair my vehicle. Jonathan Seaford the ford technician did a fabulous job on the repair and completed it in a timely manner when he finally got the parts. More

Ford Focus recall notice I received a notice in the mail from Ford regarding a possible recall on my Focus for transmission related issues. Since having worked so successfully I received a notice in the mail from Ford regarding a possible recall on my Focus for transmission related issues. Since having worked so successfully with him in the past, there was absolutely NO question that my point of contact would be Lonnie Burgess. He was exceptional in explaining that we most likely did not have an issue with our vehicle but that a service/mechanical evaluation was necessary to make certain. Fortunately our Focus did not need the work, but had it I would have worked with Lonnie again to make certain it was properly taken care of. In one week I had two different visits to the Cloninger service department - this recall notice and an oil change on another vehicle. In making these appointments, in addition to Lonnie, there was another individual who was a tremendous help - Lisa Prevost. She was exceptional in scheduling the appointments as well as the possibility of shuttle service should the Focus have needed further work. She is quick, efficient, and customer- friendly. There is no doubt that Cloninger Ford in Salisbury, NC has two "winners" in these two employees! More

Professional and quick! The people at Cloninger are great to work with. From purchasing my F150 to keeping it properly maintained my experience has been A+. My truck was dam The people at Cloninger are great to work with. From purchasing my F150 to keeping it properly maintained my experience has been A+. My truck was damaged by hail shortly after purchasing it, and that too was a very pleasant experience with the body shop handling the repairs and my insurance company. Highly recommended in all departments. More