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Cloninger Ford
Salisbury, NC
340 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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340 Reviews of Cloninger Ford
April 29, 2019
Seriously disappointed I recently had the occasion to have my truck serviced at cloninger ford. I had a check engine light on. I had been to several auto parts stores to I recently had the occasion to have my truck serviced at cloninger ford. I had a check engine light on. I had been to several auto parts stores to have the code read, bank one running lean ( remember this code for future reference) I did a little checking and talking to a couple mechanics. They said to check the plugs and coils before I did anything else. So on Saturday after work I pulled the plugs and had the coils checked. Found 1 bad coil and all the plugs were fine. Monday, it started running rough and the check engine lights started blinking. I called cloninger and they said I could drop it off and they would try to get to it. They called me that afternoon and said it needed a major tune up, all the plugs were bad and needed to be replaced as well as two coils being bad. I know coils can go bad and I really needed my truck back so I reluctantly agreed. They said it might be finished that afternoon so after not hearing anything I called to check on it. My service advisor had left for the day, so another advisor told me the mechanic working on my truck was having a hard time removing the plugs without breaking them off, supposedly he had already broke 3 of them ( I call xxxxxxxx, because just less than 72 hours earlier I had checked them all). Anyway I finally get my truck back Tuesday night after the service department had closed ( I paid for it over the phone and had them lock the keys inside) I didn’t even make it home ( 6 miles away) before the check engine light came on again. I pulled into Orielly auto parts and had them check the code. Guess what code popped up?? You guessed it the bank one running lean again code. So i did a little research and talked to a few real ford mechanics who told me to check the mass air flow sensor. I replaced it and the code is gone. I also asked cloninger to check my fan clutch as I believe it to be bad, and to check the popping in my left front suspension. I was told they cannot check my suspension because of all the aftermarket parts. The suspension on my truck is stock, the fan clutch was never mentioned in my after care report. In the end I paid $947 for bad service the never fixed the issue. Still don’t know what the suspension issue is and the fan clutch will be replaced on my next day off. I was planning on buying a new truck in the near future but if this is a representation of ford service I think I’ll be looking at another brand. Seriously disappointed More
by Curlett0224
Employees Worked With
Lonnie Burgess
April 27, 2019
Cloninger Ford,. Where your walking ends. Great atmosphere and great people who will work with you anyway they can. In the last ten years I've purchased three vehicles from Cloninger Ford and Great atmosphere and great people who will work with you anyway they can. In the last ten years I've purchased three vehicles from Cloninger Ford and my next auto will also be from Cloninger Ford. More
by BOWL0498
Verified CustomerEmployees Worked With
Bobby Myers, Brett White, Robert Folk
April 18, 2019
Trouble Free Buying Experience Worked with 2 sales reps on this purchase. Corbin and Josh. Both knew what they were doing and made the buying more pleasant than I'm used to when try Worked with 2 sales reps on this purchase. Corbin and Josh. Both knew what they were doing and made the buying more pleasant than I'm used to when trying to buy a vehicle. More
by JOHNMILLER0
Employees Worked With
Josh Bond, Corbin Peele
April 16, 2019
inspection and oil change Great Service and with minimal wait times. Everyone is friendly and efficient with all customers. I use the service center many times a year and alway Great Service and with minimal wait times. Everyone is friendly and efficient with all customers. I use the service center many times a year and always receive the same type of service with each visit no matter who is helping that day. More
by DROACH001
Employees Worked With
Lisa Prevost, Lonnie Burgess
April 16, 2019
Johnson Concrete Edge purchase We bought 2 company vehicles here, a used Edge and a new Edge, very friendly very helpful, from starting to look at cars to finishing with paperwork. We bought 2 company vehicles here, a used Edge and a new Edge, very friendly very helpful, from starting to look at cars to finishing with paperwork. More
by AKEZIAH
Employees Worked With
Jose Palacios
April 16, 2019
Professional and expert service The team was experienced, professional and efficient. My only complaint is that I recommended a family, they purchased but I didn’t receive the promis The team was experienced, professional and efficient. My only complaint is that I recommended a family, they purchased but I didn’t receive the promised compensation. I have asked about it but no response. More
by MYNANA9706
Employees Worked With
Amanda in service department , Adam Sanders, Braxton Peele
April 13, 2019
Customer Service is the best! Lisa helped me setup a recall service date quickly. I also find that Amanda gives friendly and helpful service each time we begin our vehicles in for Lisa helped me setup a recall service date quickly. I also find that Amanda gives friendly and helpful service each time we begin our vehicles in for service. Thank you. More
by TheRisleys
Employees Worked With
Amanda, Lisa Prevost
April 10, 2019
Love Ford They are very helpful. They can not do enough for you. Clean and friendly waiting room. They explained all the working of the car and what I would hav They are very helpful. They can not do enough for you. Clean and friendly waiting room. They explained all the working of the car and what I would have to do. More
by aleen
Employees Worked With
Lonnie Burgess
April 10, 2019
New car purchase Everything was ready for me when I was ready. Very friendly staff. Looking forward to dealing with them in the future. The dealership was clean and fr Everything was ready for me when I was ready. Very friendly staff. Looking forward to dealing with them in the future. The dealership was clean and friendly More
by holly_bigred
Employees Worked With
Jose Palacios, Samantha Faulkenberry
April 07, 2019
Great service awesome staff Just a great dealership and staff all the way around. Honest, friendly and sincere. Lifetime customer here folks. So please if you are in the need of Just a great dealership and staff all the way around. Honest, friendly and sincere. Lifetime customer here folks. So please if you are in the need of a new or used vehicle, check out Cloninger's I don't you will be disappointed. More
by dmcguire2
Employees Worked With
Kenny Baker, Marty Simpson, Tim Monde
