Cloninger Ford of Hickory

Service department is always very helpful and willing to any and all questions I may have. Melanie, a service advisor I’ve had the past couple of times I’ve been there, has been absolutely wonderful to work any and all questions I may have. Melanie, a service advisor I’ve had the past couple of times I’ve been there, has been absolutely wonderful to work with. She makes sure she understands what I need/ want done and she doesn’t pressure me into anything that I don’t want at the moment. She takes the time to make me aware of what I may need in the coming future, if I had not already had it done. I appreciate her letting me know because some of those things I may not have thought of. More

Tested my battery for free. We're honest with me and friendly. Firestone down the street said my battery was bad. Took it here because I have a warranty with them. They said my We're honest with me and friendly. Firestone down the street said my battery was bad. Took it here because I have a warranty with them. They said my battery was great and had a strong charge. So Firestone in Hickory NC has lost my business and Ford in Hickory has gained it More

Everyone was courteous and helpful in getting my Fusion serviced. I was told what was being done @ the charges. They gave me a ride home, so I didn't have to hang around all day, very much appreciated. serviced. I was told what was being done @ the charges. They gave me a ride home, so I didn't have to hang around all day, very much appreciated. More

Dewey Day and Brent Frodge worked extremely hard to get everything right with my new Ford Explorer. We are very happy with all the results they helped us with to get everything we wanted on my new Explorer everything right with my new Ford Explorer. We are very happy with all the results they helped us with to get everything we wanted on my new Explorer. We are so very grateful!!! The financial person was great too!!! More

Had a great experience purchasing my F150 pickup. Everyone was very nice and helpful. My Salesman was Dewey Day. He was extremely nice, very knowledgable, and very honest. I would highly recommend th Everyone was very nice and helpful. My Salesman was Dewey Day. He was extremely nice, very knowledgable, and very honest. I would highly recommend that you ask for Dewey when you visit Cloninger Ford in Hickory. More

Melanie in the service department is y notch! She is why I keep coming to Cloninger Ford. She is why I keep coming to Cloninger Ford. More

Ty and Kyle made our transaction seemless and easy. Both gentlemen were professional and very knowledgeable. They made this purchase a pleasant experience. Both gentlemen were professional and very knowledgeable. They made this purchase a pleasant experience. More

7/18/2023 Great experience with the service department. Melanie Manning-Ware was the most professional. Courteous and helpful individual to deal with. I'd recommend her and Clonginer Ford at department. Melanie Manning-Ware was the most professional. Courteous and helpful individual to deal with. I'd recommend her and Clonginer Ford at any time for any service. She takes the time to explain what's going on with your car and what it will take to fix it. More

Where to start. My son had a Subaru Wilderness that he wanted to trade for a WRX on their lot. His Wilderness was a couple years newer, but he needed lower payments My son had a Subaru Wilderness that he wanted to trade for a WRX on their lot. His Wilderness was a couple years newer, but he needed lower payments. He found this WRX at Cloninger and drove over 4 hours to get there. He looked at it, liked it, then went back and forth with the salesman, Tyler for the better part of half a day. After a deal? was reached, he finds out there is a 3k fee tacked on for a full inspection of the WRX. (Shouldn't that have been done before they put the car on the lot??) Son talked him down to 2k for this ridiculous fee. And guess what, after getting the car on the road it shook all the way home. He thought it needed alignment so he took it to the local garage the next day. After an alignment and it still shaking, they put it on the rack and looked under it, only to find ALL FOUR WHEELS WERE BENT! He had to put it in the shop and buy 4 new wheels, all because he chose to believe they did an honest inspection, and that the car was in good condition. But by this time, he couldn't prove that the wheel issue didn't happen on his way home. How convenient. All of our family have purchased vehicles, but locally where we knew the businesses. And I know, at least around here, any reputable dealership would not charge for some "inspection" they obviously didn't do or blatantly lied about, and watch someone drive off in a car with their name and reputation on it, knowing the wheels were Trash. In all fairness he should be compensated for something, if not all, of the wheels he HAD to purchase due to their coverup, or reimbursed the "inspection" fee that was handed to them for absolutely NOTHING. I KNOW there is someone, or people there that KNEW those wheels were bent, yet sold it to him anyway, I guess getting by with it due to signing a "buy as is" waiver? What a joke you people are. What liars! Being belittled by the salesman because he wanted a 2nd opinion, or because he called his insurance agent....... he was told by his salesman that "he was old enough to make his own choices". Salesman tried to get his fiancé involved in this bullying but she put a stop to it. How rude! Communication with this dealership is poor. It seems if you need help after the fact, they are slow to answer your calls or call you back. The deal is done, so are you. These people honed in on someone who they could tell was green in making a deal. Like asking a fox to guard the chicken coop. At least there was entertainment as a couple employees dressed like frat boys put each other in headlocks and carried on. Real professional guys! Overall, this has been a horrible experience for him. Hindsight is 20/20 and I should have told him to just forget it when he called for help/advice. This is a learning experience and will hopefully help him in the future to tell people like the salesman, Tyler, what he can do with his car when he is rude and condescending to people. Still got your sell though didn't ya! We will contact the BBB now. Knowing he lived so far away and being so young and them getting the 47k Subaru Wilderness, they swooped right in, easy prey. **UPDATE** I am editing my review from just yesterday. The additional complaints were about not receiving the registration for the vehicle and feeling like getting the runaround basically from this dealership trying to find out if paperwork was left there, was something left out, did he need to do something else, etc. The registration arrived in the mail just today, a couple months later. Thank you. More

Was very good experience the general manager and salesman was the best. Salesman explained every option on the truck. was the best. Salesman explained every option on the truck. More