Cloninger Ford of Hickory

My oh my. I would stay far from this place. I purchased my vehicle at the end of January. I've had issues with Cloninger Ford of Hickory since then. First, I would stay far from this place. I purchased my vehicle at the end of January. I've had issues with Cloninger Ford of Hickory since then. First, the the finance person, Ty, charged us for a warranty that we were made to believe was included because the vehicle was a Ford and we were buying a Ford from a Ford dealership. Then I never got my digital paperwork via email like he said I would. It took two weeks to discover this because I didn't get the paperwork til Feb 7th. Already by this time I was experiencing some issues that seemed fuel line related and while thankful I had a warranty, still didn't have any details on what it covered as I was never given any coverage info. Well fast forward to March. I took my vehicle in last week to a Ford dealership down the road from my house to get it diagnosed. The fuel pump is bad. They call the warranty and apparently there is a 50 mile tie down. I'm like 48 miles away from Cloninger Hickory. I speak to Ashley on Tuesday who said the service manager is releasing the tie-down at that time. Come Thursday it's still not released. Today is Friday and the service manager is telling the service advisor I'm working with at Mooresville Ford that I should just come in to their shop. No, lies, deceit, procrastination. I don't want my vehicle anywhere near Cloninger Ford of Hickory. Still waiting a resolution to this matter. More

My service tech, Melanie Ware, once again, was superb. I'd been waiting on a plastic panel (the one that covers the driver's seat control) for the driver's side of my Taurus. She followed through on getti I'd been waiting on a plastic panel (the one that covers the driver's seat control) for the driver's side of my Taurus. She followed through on getting the part, and on the 27th of March 24, it was installed. I'm totally satisfied with Melanie's service, courtesy, and follow-through. More

Prompt, professional and courteous. I worked with JP and cloninger of hickory and had a great experience. Any questions I had were answered and my concerns were addressed. Highly recomm I worked with JP and cloninger of hickory and had a great experience. Any questions I had were answered and my concerns were addressed. Highly recommend cloninger of hickory. Ask for JP when you get there. More

So I bought a car in September 2022 ford escape with 11,000 miles from Cloinger Ford of Hickory. Well needless to say I have only drove this car maybe a month and a half the whole time I have had it. (5 11,000 miles from Cloinger Ford of Hickory. Well needless to say I have only drove this car maybe a month and a half the whole time I have had it. (5 months of payments)First there was something wrong with my back breaks, a week after I got it. Then after that I had a ticking in my back tire, my defrost/heat didn't work on passager side (dual heat and air but still blow out only cold air with heat). They gave me the run around and didn't want to schedule an appointment to get fix, even after talking with service manager, still wanted me to wait a month to get it in. Well I had to wait. I even went back to see about trading it for something else, but no they didn't want to help me. ( I feel like they knew it was a bad car). Then finally they got it in to work on it the end of October. They told me several time in November it was fixed but went to check and wasn't fixed. This took about 5 to 6+ time for us to do this and called Ford motor service for anything to be done. They got it on December 7 and had to order a part and take dash off, one part they ordered still didn't fix it so had to order another part. Dash off again. I went through this and didn't get my car back until end of January. In the mean time they tried to put me in my car with no heat in the coldest time of the year. Well when I got it there was 2 big screw driver marks in the dash, and they didn't even attempt to fix it then. 2 days after getting it back, Well realized my miles until E was counting up to empty not down like suppose to be. Was told it was normal, (what that is not normal). Ask several Mechanics and Ford motor service and no that's not normal. Well I still don't have my car 2 weeks later. I got my car back and it still not fixed. Sent it in for several thing, dadh marks are fixed but not the auto off, it doesnt work at all and miles to empty is still counting up, was told have to drive 500 miles to fix it. I don't want this car. And they want help me trade or anything. I don't want to send it to bank and make my credit bad but I might have no choice. More

Friendly service and knowledgeable staff. I was in and out with my dream car in less than three hours. I would highly recommend this dealership to anyone, and I live almost three hours away! I was in and out with my dream car in less than three hours. I would highly recommend this dealership to anyone, and I live almost three hours away! Shoutout to Jon Preston- thanks for all your help!! More

Great bunch of Guys to deal with. We selected a Van, online. They told us they would it hold it for a few days until we could get there. They Did and brought it back home to Tenness We selected a Van, online. They told us they would it hold it for a few days until we could get there. They Did and brought it back home to Tennessee. Dewey Day was Great to work with and had Great conversations about our Lord. Keep up the Great work! More

JD Anderson was awesome! He went out if his way to help and answer all my questions. Also took the time to explain everything to my wife. Would definitely recommend him to an He went out if his way to help and answer all my questions. Also took the time to explain everything to my wife. Would definitely recommend him to anyone looking to purchase a vehicle. More

Dewey was great. Everybody was very knowledgeable 🤗 very good experience. Eli was also very nice and knowledgeable Everybody was very knowledgeable 🤗 very good experience. Eli was also very nice and knowledgeable More

Love my new Ford Maverick. Thank you Cloninger Ford for getting me the truck I wanted!! Thank you Cloninger Ford for getting me the truck I wanted!! More

They were great. Both Franklin and Brett helped get everything go smoothly, quickly, and efficiently. Both Franklin and Brett helped get everything go smoothly, quickly, and efficiently. More