Cloninger Ford of Hickory

Great staff. I walked into the dealership at closing time and Monica was walking out to go home for the day. She asked me if I needed help And didn’t even hesitat I walked into the dealership at closing time and Monica was walking out to go home for the day. She asked me if I needed help And didn’t even hesitate to turn back around and put all of her stuff back reset up her computer to help me look what I was looking for. After a little bit of research, she found the truck of my dreams and helped me take it home that same night! Will definitely be coming back to get my wife something in the future! More

This is the review I posted right after the sale, they were fantastic when they are taking your MONEY. Our experience with Eli was perfect. He helped us find the vehicle we were looking for. The whole pr were fantastic when they are taking your MONEY. Our experience with Eli was perfect. He helped us find the vehicle we were looking for. The whole process was smooth and we were in with finance signing documents in less than an hour. Was very pleased with this dealership. PLEASE READ THROUGH AS I WILL UPDATE AS ACTIONS ARE TAKEN Now for the facts after the sale: The transmission went out, thankfully we bought the extended warranty. The windshield is not the right windshield so some of the computer driven items do not work, did not know this at the time of sale but were told they definitely worked. . There are three DIFFERENT tires on the truck, we had asked Eli about this when purchasing and he said they are fine. REALLY????? The engine cover is missing, once again Eli told us that is normal and none of them have it. Now the extended warranty that we bought is covering the transmission thankfully BUT it will not cover the windshield that HAS to be replaced in order for the auto wipers and FRONT CAMERA to work. We were never told about this even after extensive communication about the vehicle and its WORKING features. Instead we were lied to so they could take our money. We have reached out to the dealership leaving messages and also emails to all the managers up the chain and not one has been returned. Like I said, took our money and ran. The decent thing to do would be to contact us and see what is going on but I guess we don't matter anymore since they got our MONEY. My recommendation is not to shop at this dealership. Obviously their customer service leaves little to be desired. There are plenty of other dealerships who actually value their customers before and AFTER the sale. This is not one of them. They do not back up what they tell you and then ghost you when you try to contact them. Take YOUR MONEY elsewhere. UPDATE: We were finally contacted by the dealership. Eli, our salesman, contacted us and apologized for everything. He then took it to his management and this is where we are today: They are going to replace the windshield in the vehicle to the proper one and they are going to supply a new engine cover. There is still some resistance on the tires, as the sales manager states that it passed inspection in their service area and they are fine for a rear wheel drive. We explained that ours is an AWD and this is still being looked into. So far, promises to fix things have been made. If they do what they say, I will update post again once they are completed and gladly up my rating. More

They need Jesus. We all need Jesus but they Need A LOT of time with him. I will Never step foot on their lot again. We all need Jesus but they Need A LOT of time with him. I will Never step foot on their lot again. More

Eddie did all he could to make us feel welcome and get me in this mustang if u need a car Eddie Dominguez is the guy to go talk to at Cloninger ford in this mustang if u need a car Eddie Dominguez is the guy to go talk to at Cloninger ford More

Hunter & Devron were both very knowledgeable and personable. Highly recommend working with them if you’re looking for a new vehicle. personable. Highly recommend working with them if you’re looking for a new vehicle. More

These guys are serious about being fair and open with their business deals. This is the second new auto that I purchased from them in the last 2 years and it won't be the last. their business deals. This is the second new auto that I purchased from them in the last 2 years and it won't be the last. More

Cloninger Ford of Hickory is the best Ford dealership. They have a great team who works together, to get what you need. I will always go back to them for future car needs They have a great team who works together, to get what you need. I will always go back to them for future car needs More

Lifetime power train warranty is not worth anything. They find every way they can not to honor it. I’ll never buy a Ford again , especially not from Cloninger Hickory. They find every way they can not to honor it. I’ll never buy a Ford again , especially not from Cloninger Hickory. More

Everything went smoothly. After a little banter back and forth and paper work signed all was good. First car I had bought in probably 15 years. After a little banter back and forth and paper work signed all was good. First car I had bought in probably 15 years. More

Everyone at the dealership was helpful and listened to our needs and wants in a vehicle. They were able to find and help us get into exactly what we wanted. our needs and wants in a vehicle. They were able to find and help us get into exactly what we wanted. More