Cloninger Ford of Hickory

Rear Braking Issues Ashley Jacobs was my service adviser and she was extremely helpful. To better understand the problem she had the service foreman ride with me to under Ashley Jacobs was my service adviser and she was extremely helpful. To better understand the problem she had the service foreman ride with me to understand what I was experiencing. After he confirmed, Ashley set me up with an appointment the next day, got me a ride back home, sent someone to pick me up when car was done. I tried it and problem was cured. Thank you Ashley and Cloninger Ford. More

very pleased with service I take my car in each time it needs something, I was just in for oil change and tire rotation, was very pleased with service and service rep I take my car in each time it needs something, I was just in for oil change and tire rotation, was very pleased with service and service rep More

I bring my vehicle in to be serviced regularly.Aaron I bring my vehicle in to be serviced regularly. Aaron King has listened to my concerns and followed up on each one. Very pleased with my latest visit I bring my vehicle in to be serviced regularly. Aaron King has listened to my concerns and followed up on each one. Very pleased with my latest visit. More

everyone was very helpful and friendly. I will be back everyone was very helpful and friendly. I will be back for all of my service needs, I love the staff at Cloninger Ford of Hickory everyone was very helpful and friendly. I will be back for all of my service needs, I love the staff at Cloninger Ford of Hickory More

I couldn't ask for better service the folks at cloninger Ford go out of their way to make me feel good about my f 150 and the service they provide Ford go out of their way to make me feel good about my f 150 and the service they provide More

Cross Country Road Trip with unplanned stop in Hickory, NC On Feb 5th, were well on our way from Massachusetts enroute to Pahrump,Nevada in our brand new F350 Super Duty (1,100 miles) and to say the truck is On Feb 5th, were well on our way from Massachusetts enroute to Pahrump,Nevada in our brand new F350 Super Duty (1,100 miles) and to say the truck is packed to the max is an under statement. All was going well when we stopped at the Catawba rest area on I-40 for lunch. When we started the truck to get back on our way, it didnt want to start, running very rough, little power & didnt want to upshift. Yup, we got that error message picture of a wrench on the dash . We scoured our manual...shut it off, restarted, re-read the manual.....to no avail. Truck was in "Limp Mode". We searched for Ford dealerships on our phone. Cloninger Ford was not too far away! We pulled into their service center (a beautiful building, I might add) . They greeted us with smiles, and how can we help you today? We explained our dilemma. They were in go mode! Wrote up a service order, & got the truck right in. We were very comfortable in the customer waiting area, everyone was friendly & made a point to greet our dog, Barker, as well. We were there about an hour when they told us we were all set to be back on our way. (A chafed wire was the problem & shorted out to the computer. They replaced the wire & we are good to go!). We are very pleased with their efforts to get us quickly back on the road to continue our long journey ahead. We don't have any of their names to praise, but we want to thank them all for their smiles, efficiency & beautiful, comfortable dealership. You were Awesome! More

Ashley in the Service Dept takes care of our every need! She is easy to work with and cares about our needs! She is great!!! Thanks Ashley! She is easy to work with and cares about our needs! She is great!!! Thanks Ashley! More

Regular Service I went in for a regular service. It was done quickly and they gave me feedback about the condition of the car. I have always been pleased with the ser I went in for a regular service. It was done quickly and they gave me feedback about the condition of the car. I have always been pleased with the service and customer service at this dealership. More

Great Experience Always a pleasure working with the folks at Cloninger. Very efficient, great communicators, and overall great experience. They are welcoming, friendl Always a pleasure working with the folks at Cloninger. Very efficient, great communicators, and overall great experience. They are welcoming, friendly, and incredibly polite. Will definitely return. More